The People Concern
Counselor Advocate, FT Evenings
The People Concern, Los Angeles, California, United States, 90079
Overview
Role: Counselor Advocate, FT Evenings Reports to: Director Client Services Program: 1801-Sojourn Department: Sojourn Location: Sojourn Shelter Services - Confidential Setting: 100% Onsite Schedule: Tuesday - Saturday, 2:30pm - 11pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 About Sojourn
Sojourn’s mission is to provide, without prejudice, shelter and support services to adult and child victims of domestic violence; prevent violence through non-dominant child-rearing, and the re-envisioning of gender stereotypes using a philosophy of nonviolence and individual empowerment; and work toward advancing social justice, locally and globally. Through shelter, support groups, workshops, hotline calls, children’s empowerment programming, legal services, and service referrals, Sojourn brings safety, connection, and hope to individuals and families. Sojourn also works to educate the broader community and advance public policy that affirms the rights of oppressed populations. Essential Duties and Responsibilities
Working under the supervision of the Program Manager, the Counselor Advocate will: Maintain accurate progress notes and documentation of client services Adhere to program/contract compliance as per guidelines and requirements mandated for DV shelter programs, standards of confidentiality, HIPAA, safety and crisis intervention. Provide direct services to clients, including: Assist with client crises as needed (life skills, conflict resolution, safety planning, etc.) using trauma-informed de-escalation and mediation techniques. Ensure implementation of empowerment model, harm reduction and trauma-informed care methodologies. Provide crisis intervention, safety planning, resources and eligibility screenings for program services for potential program participants via Sojourn 24-hour hotline for DV crisis per DV best practices and standards. Assist with client entry and exit of shelter programs Assist with transportation of program participants to meetings such as court, doctors, community resources, and housing appointments as necessary Facilitate support groups for Adult and Child Participants including life skills, DV education, Parenting Education Provide child-care occasionally Ensure adherence to shelter guidelines for program participants under shelter management Provide resources and referrals as needed Assist with life skills support and education such as grocery shopping, assistance with chores/cleaning, provision of child care Establish and maintain positive working relationships with clients, staff, community partners and stakeholders including mental health programs, DV shelter programs, local law enforcement, local neighborhood councils, and providers of services to homeless persons Attend staff meetings, case conferences, training workshops, and community meetings as needed Take inventory of site needs and submit facility maintenance, IT, and supply order requests Submit daily activity reports to leadership staff and effectively communicate on-site activities; ensure appropriate communication during shift transition meetings Participate in safety drills and routine facility checks to ensure compliance with county health standards Participate in maintaining the organization and cleanliness of the shelter facility Work with shelter management to report credible suspicions of child abuse Train, assist and provide feedback to volunteers Specific Duties-Operations: ensure shelter property and surroundings are well maintained and clean; regularly inspect facilities to verify clean, sanitary conditions; report maintenance issues; train shelter support staff in proper protocol; ensure monthly safety and fire drills are conducted Qualifications
Job Description Qualifications: High School Diploma or GED or Equivalent Trustworthy, honest, and team player Ability to supervise shelter participants with dignity and respect at all times Engage participants in positive interactions and troubleshoot problems as they surface Sound decision-making ability related to crisis and safety planning Ability to work with a diverse population and implement cultural responsiveness Ability to handle communications with the public, The People Concern staff and volunteers via phone or in person Literate with the ability to operate basic computer functions Maintain confidentiality Supervise sanitary conditions at all times in all areas including client rooms, general areas, and communal living areas Willingness to work flexible hours as needed, and handle emergencies daily, nightly, or overnight Understanding of Domestic Violence Survivor population and their needs Use of own vehicle; carry auto insurance as required by California Valid California Driver’s License Willingness to receive 40-hour Domestic Violence Training Preferred Qualifications
Bilingual Spanish Experience in social services program or case management; 24-hour shelter experience preferred Extensive experience in social services with direct case management experience preferred Experience in communal living or shelter environment preferred Work Environment
Combination of field and office environment Occasional walking or driving to local sites Regularly required to sit, stand, bend and occasionally lift or carry up to 50 pounds May be in a busy, loud environment May be exposed to cold, heat, dust, noise, and odors May need to bend, stoop, twist and sit throughout the day Expected Behaviors of All Staff
Act as a role model Demonstrate responsibility Continuous learning and improvement Acknowledge areas of improvement Provide honest, specific feedback Foster an environment where everyone is welcomed, valued and respected Collaborate Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by law. About The People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted organizations. We provide integrated care including outreach, interim housing, health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing. We are committed to helping participants navigate obstacles and connect with their communities. Benefits & Perks
Medical Insurance Vision Insurance Dental Insurance 403(b) Retirement Plan & Matching Paid Holidays Paid Vacation Days Paid Sick Days Employee Assistance Programs (EAP) TELUS Health Flexible Spending Account (FSA) Basic Life / AD&D Voluntary Short- and Long-Term Disability Voluntary Pet Insurance Discounts on various services The People Concern University & Certificates Corporate Discounts
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Role: Counselor Advocate, FT Evenings Reports to: Director Client Services Program: 1801-Sojourn Department: Sojourn Location: Sojourn Shelter Services - Confidential Setting: 100% Onsite Schedule: Tuesday - Saturday, 2:30pm - 11pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 About Sojourn
Sojourn’s mission is to provide, without prejudice, shelter and support services to adult and child victims of domestic violence; prevent violence through non-dominant child-rearing, and the re-envisioning of gender stereotypes using a philosophy of nonviolence and individual empowerment; and work toward advancing social justice, locally and globally. Through shelter, support groups, workshops, hotline calls, children’s empowerment programming, legal services, and service referrals, Sojourn brings safety, connection, and hope to individuals and families. Sojourn also works to educate the broader community and advance public policy that affirms the rights of oppressed populations. Essential Duties and Responsibilities
Working under the supervision of the Program Manager, the Counselor Advocate will: Maintain accurate progress notes and documentation of client services Adhere to program/contract compliance as per guidelines and requirements mandated for DV shelter programs, standards of confidentiality, HIPAA, safety and crisis intervention. Provide direct services to clients, including: Assist with client crises as needed (life skills, conflict resolution, safety planning, etc.) using trauma-informed de-escalation and mediation techniques. Ensure implementation of empowerment model, harm reduction and trauma-informed care methodologies. Provide crisis intervention, safety planning, resources and eligibility screenings for program services for potential program participants via Sojourn 24-hour hotline for DV crisis per DV best practices and standards. Assist with client entry and exit of shelter programs Assist with transportation of program participants to meetings such as court, doctors, community resources, and housing appointments as necessary Facilitate support groups for Adult and Child Participants including life skills, DV education, Parenting Education Provide child-care occasionally Ensure adherence to shelter guidelines for program participants under shelter management Provide resources and referrals as needed Assist with life skills support and education such as grocery shopping, assistance with chores/cleaning, provision of child care Establish and maintain positive working relationships with clients, staff, community partners and stakeholders including mental health programs, DV shelter programs, local law enforcement, local neighborhood councils, and providers of services to homeless persons Attend staff meetings, case conferences, training workshops, and community meetings as needed Take inventory of site needs and submit facility maintenance, IT, and supply order requests Submit daily activity reports to leadership staff and effectively communicate on-site activities; ensure appropriate communication during shift transition meetings Participate in safety drills and routine facility checks to ensure compliance with county health standards Participate in maintaining the organization and cleanliness of the shelter facility Work with shelter management to report credible suspicions of child abuse Train, assist and provide feedback to volunteers Specific Duties-Operations: ensure shelter property and surroundings are well maintained and clean; regularly inspect facilities to verify clean, sanitary conditions; report maintenance issues; train shelter support staff in proper protocol; ensure monthly safety and fire drills are conducted Qualifications
Job Description Qualifications: High School Diploma or GED or Equivalent Trustworthy, honest, and team player Ability to supervise shelter participants with dignity and respect at all times Engage participants in positive interactions and troubleshoot problems as they surface Sound decision-making ability related to crisis and safety planning Ability to work with a diverse population and implement cultural responsiveness Ability to handle communications with the public, The People Concern staff and volunteers via phone or in person Literate with the ability to operate basic computer functions Maintain confidentiality Supervise sanitary conditions at all times in all areas including client rooms, general areas, and communal living areas Willingness to work flexible hours as needed, and handle emergencies daily, nightly, or overnight Understanding of Domestic Violence Survivor population and their needs Use of own vehicle; carry auto insurance as required by California Valid California Driver’s License Willingness to receive 40-hour Domestic Violence Training Preferred Qualifications
Bilingual Spanish Experience in social services program or case management; 24-hour shelter experience preferred Extensive experience in social services with direct case management experience preferred Experience in communal living or shelter environment preferred Work Environment
Combination of field and office environment Occasional walking or driving to local sites Regularly required to sit, stand, bend and occasionally lift or carry up to 50 pounds May be in a busy, loud environment May be exposed to cold, heat, dust, noise, and odors May need to bend, stoop, twist and sit throughout the day Expected Behaviors of All Staff
Act as a role model Demonstrate responsibility Continuous learning and improvement Acknowledge areas of improvement Provide honest, specific feedback Foster an environment where everyone is welcomed, valued and respected Collaborate Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by law. About The People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted organizations. We provide integrated care including outreach, interim housing, health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing. We are committed to helping participants navigate obstacles and connect with their communities. Benefits & Perks
Medical Insurance Vision Insurance Dental Insurance 403(b) Retirement Plan & Matching Paid Holidays Paid Vacation Days Paid Sick Days Employee Assistance Programs (EAP) TELUS Health Flexible Spending Account (FSA) Basic Life / AD&D Voluntary Short- and Long-Term Disability Voluntary Pet Insurance Discounts on various services The People Concern University & Certificates Corporate Discounts
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