Forsys Inc
Sr. Salesforce Developer (Service Cloud)
Forsys Inc. is a leader in Lead-to-Revenue transformation, combining strategy, technology, and business transformation to drive growth. With a team of over 500 professionals spread across the US, India, UK, Colombia, and Brazil, and headquartered in the Bay Area, Forsys epitomizes innovation and excellence. About Us Forsys Inc. is dedicated to unlocking new revenue streams for our clients and fostering a culture of innovation. Responsibilities Design and configure Omni-Channel routing , presence, and agent productivity tools. Lead end-to-end design and delivery of Salesforce Service Cloud solutions. Translate business requirements into robust Service Cloud solutions leveraging declarative and programmatic capabilities. Manage complex configurations across Service Cloud features: Service Console, Case Management, Entitlements, Knowledge, and Macros. Act as the primary onshore lead, ensuring alignment between stakeholders, offshore teams, and technical delivery. Conduct solution design reviews, performance optimization, and best practice governance. Mentor and guide junior developers/admins, ensuring quality delivery from offshore teams. Own and resolve critical incidents/issues related to Service Cloud and integrated systems. Requirements / Specifications 8+ years of Salesforce experience, with
5+ years dedicated to Service Cloud . Proven hands-on experience with CTI integrations (Amazon Connect preferred, or similar platforms). In-depth knowledge of Omni-Channel design and configuration
for complex contact center environments. Strong understanding of Service Cloud features: Case Management, Service Console, Macros. Ability to lead onshore client-facing engagements and collaborate effectively with offshore teams. Strong troubleshooting, performance tuning, and problem-solving abilities. Excellent communication and leadership skills. Salesforce Certifications: Service Cloud Consultant, Platform Developer I/II. Experience with Amazon Connect and AWS services. Familiarity with Agile and Scrum methodologies, CI/CD pipelines, and DevOps practices. Experience in large-scale Service Cloud rollouts with global, distributed teams. Knowledge of Service Cloud analytics and reporting tools. Location: 1st Preference is Austin, TX. However, this role is open to USA/Canada for the right qualified person. Join Us Forsys offers you a platform to leverage your expertise, influence major industries, and contribute to a culture that values innovation and excellence. Forsys is an equal opportunities employer and welcomes applications from diverse candidates.
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Forsys Inc. is a leader in Lead-to-Revenue transformation, combining strategy, technology, and business transformation to drive growth. With a team of over 500 professionals spread across the US, India, UK, Colombia, and Brazil, and headquartered in the Bay Area, Forsys epitomizes innovation and excellence. About Us Forsys Inc. is dedicated to unlocking new revenue streams for our clients and fostering a culture of innovation. Responsibilities Design and configure Omni-Channel routing , presence, and agent productivity tools. Lead end-to-end design and delivery of Salesforce Service Cloud solutions. Translate business requirements into robust Service Cloud solutions leveraging declarative and programmatic capabilities. Manage complex configurations across Service Cloud features: Service Console, Case Management, Entitlements, Knowledge, and Macros. Act as the primary onshore lead, ensuring alignment between stakeholders, offshore teams, and technical delivery. Conduct solution design reviews, performance optimization, and best practice governance. Mentor and guide junior developers/admins, ensuring quality delivery from offshore teams. Own and resolve critical incidents/issues related to Service Cloud and integrated systems. Requirements / Specifications 8+ years of Salesforce experience, with
5+ years dedicated to Service Cloud . Proven hands-on experience with CTI integrations (Amazon Connect preferred, or similar platforms). In-depth knowledge of Omni-Channel design and configuration
for complex contact center environments. Strong understanding of Service Cloud features: Case Management, Service Console, Macros. Ability to lead onshore client-facing engagements and collaborate effectively with offshore teams. Strong troubleshooting, performance tuning, and problem-solving abilities. Excellent communication and leadership skills. Salesforce Certifications: Service Cloud Consultant, Platform Developer I/II. Experience with Amazon Connect and AWS services. Familiarity with Agile and Scrum methodologies, CI/CD pipelines, and DevOps practices. Experience in large-scale Service Cloud rollouts with global, distributed teams. Knowledge of Service Cloud analytics and reporting tools. Location: 1st Preference is Austin, TX. However, this role is open to USA/Canada for the right qualified person. Join Us Forsys offers you a platform to leverage your expertise, influence major industries, and contribute to a culture that values innovation and excellence. Forsys is an equal opportunities employer and welcomes applications from diverse candidates.
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