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Overview
Team & Product Focus: Join a team supporting customer support tooling, primarily using modern development practices. The main application is built with Next.js and TypeScript, supporting both front end and back end needs. Occasional work may involve self-service tools, but the focus is on customer support systems. Tech Stack: Required skills include React, Next.js, and TypeScript. Experience with AWS and full stack (Node.js API integration) is a strong plus. No Java, Kotlin, or Scala used. Design & UX: Figma is the primary design tool for handoffs and collaboration. Familiarity with Figma is a helpful but not a hard requirement. Legacy & Migration: The team is migrating from a legacy stack that also used TypeScript but had unnecessary GraphQL complexity. The current phase is phase two of migration, focusing on simplification and modernization. Location & Work Model: Locations are San Francisco or New York City, with a hybrid schedule (official policy: four days in office). Responsibilities
Contribute to customer support tooling and related systems using Next.js and TypeScript, covering both front end and back end work where needed. Collaborate within an Agile, distributed team across several US cities. Participate in open discussion of engineering solutions and support both product-driven and tech-driven initiatives. Support AI integration and research activities as part of the team. Engage in the interview process as described by the team (see below). Qualifications
Must-have technical skills: React, Next.js, and TypeScript. Nice-to-have: AWS experience and full stack experience with Node.js API integration. Design/tools: Familiarity with Figma is helpful but not required. Compatibility: Requires eligibility to work in the U.S. (any status, no OPT). Other notes: No Java, Kotlin, or Scala in scope for this role. Interview Process
Three rounds total: 30 minutes with Andrew (culture/team fit), followed by two 45-minute technical sessions with tech leads focused on practical React coding (not algorithmic/LeetCode style).
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Team & Product Focus: Join a team supporting customer support tooling, primarily using modern development practices. The main application is built with Next.js and TypeScript, supporting both front end and back end needs. Occasional work may involve self-service tools, but the focus is on customer support systems. Tech Stack: Required skills include React, Next.js, and TypeScript. Experience with AWS and full stack (Node.js API integration) is a strong plus. No Java, Kotlin, or Scala used. Design & UX: Figma is the primary design tool for handoffs and collaboration. Familiarity with Figma is a helpful but not a hard requirement. Legacy & Migration: The team is migrating from a legacy stack that also used TypeScript but had unnecessary GraphQL complexity. The current phase is phase two of migration, focusing on simplification and modernization. Location & Work Model: Locations are San Francisco or New York City, with a hybrid schedule (official policy: four days in office). Responsibilities
Contribute to customer support tooling and related systems using Next.js and TypeScript, covering both front end and back end work where needed. Collaborate within an Agile, distributed team across several US cities. Participate in open discussion of engineering solutions and support both product-driven and tech-driven initiatives. Support AI integration and research activities as part of the team. Engage in the interview process as described by the team (see below). Qualifications
Must-have technical skills: React, Next.js, and TypeScript. Nice-to-have: AWS experience and full stack experience with Node.js API integration. Design/tools: Familiarity with Figma is helpful but not required. Compatibility: Requires eligibility to work in the U.S. (any status, no OPT). Other notes: No Java, Kotlin, or Scala in scope for this role. Interview Process
Three rounds total: 30 minutes with Andrew (culture/team fit), followed by two 45-minute technical sessions with tech leads focused on practical React coding (not algorithmic/LeetCode style).
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