Honeywell
Overview
Technical Support Professional-Enterprise Video at Honeywell. You will provide expert technical support to our customers, resolving complex issues and ensuring satisfaction. You will report to the Sr. Technical Support Supervisor and work out of the Louisville, Kentucky location on a Hybrid schedule. For the first 90 days, new hires must be prepared to work 100% onsite Monday–Friday. Responsibilities
Advanced Problem Solver: a professional capable of navigating intricate issues and delivering effective resolutions Provide expert technical support to customers, resolving complex technical issues Serve as a subject matter expert in relevant technologies and products Collaborate with cross-functional teams to develop and implement technical support strategies Lead and mentor junior technical support professionals, providing guidance and support Stay updated with industry trends and advancements, and provide recommendations for improvement Contribute to the development and improvement of technical support processes and tools Establish and maintain strong relationships with key stakeholders, including customers and internal teams Participate in customer meetings and provide technical expertise and guidance Product Entry into Service process to verify readiness of launch Test product before going to market (Beta Testing) Work with Tech Publication to confirm marketing publications are correct and align with offering Create self-service content (knowledge articles, how-to videos) for Level 1 support questions Qualifications
YOU MUST HAVE 3+ years of proven experience in technical support or a similar role Expertise in relevant technologies and products Strong problem-solving and analytical abilities Excellent communication and interpersonal skills Ability to effectively manage and prioritize multiple projects and tasks Experience in mentoring and leading a team Strong customer focus and commitment to customer satisfaction We Value
Bachelor\'s degree from an accredited college or university Expert technical knowledge and subject matter expertise Previous Video Recorder | NVR | VMS or CCTV Experience Microsoft Server and Windows OS (7, 10, 11) experience at a high level Group Policy management, work groups and domain knowledge Virtual machine management API integration experience MS SQL Server experience Strong networking skills Active Directory Networking Protocols IIS and SSL experience Working within network firewalls and port management .NET application Installing and uninstalling software and troubleshooting failures Web and mobile app experience Low voltage wiring Strong leadership and mentoring skills Ability to drive innovation and continuous improvement Results-oriented approach and ability to meet business objectives Excellent problem-solving and decision-making abilities Strong business acumen Ability to build and maintain strong relationships Benefits
Benefits Of Working For Honeywell In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information: https://benefits.honeywell.com/ Job Posting Details
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: September 23, 2025. About Honeywell
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world. Learn more about Honeywell: https://www.honeywell.com/us/en Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Appliances, Electrical, and Electronics Manufacturing
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Technical Support Professional-Enterprise Video at Honeywell. You will provide expert technical support to our customers, resolving complex issues and ensuring satisfaction. You will report to the Sr. Technical Support Supervisor and work out of the Louisville, Kentucky location on a Hybrid schedule. For the first 90 days, new hires must be prepared to work 100% onsite Monday–Friday. Responsibilities
Advanced Problem Solver: a professional capable of navigating intricate issues and delivering effective resolutions Provide expert technical support to customers, resolving complex technical issues Serve as a subject matter expert in relevant technologies and products Collaborate with cross-functional teams to develop and implement technical support strategies Lead and mentor junior technical support professionals, providing guidance and support Stay updated with industry trends and advancements, and provide recommendations for improvement Contribute to the development and improvement of technical support processes and tools Establish and maintain strong relationships with key stakeholders, including customers and internal teams Participate in customer meetings and provide technical expertise and guidance Product Entry into Service process to verify readiness of launch Test product before going to market (Beta Testing) Work with Tech Publication to confirm marketing publications are correct and align with offering Create self-service content (knowledge articles, how-to videos) for Level 1 support questions Qualifications
YOU MUST HAVE 3+ years of proven experience in technical support or a similar role Expertise in relevant technologies and products Strong problem-solving and analytical abilities Excellent communication and interpersonal skills Ability to effectively manage and prioritize multiple projects and tasks Experience in mentoring and leading a team Strong customer focus and commitment to customer satisfaction We Value
Bachelor\'s degree from an accredited college or university Expert technical knowledge and subject matter expertise Previous Video Recorder | NVR | VMS or CCTV Experience Microsoft Server and Windows OS (7, 10, 11) experience at a high level Group Policy management, work groups and domain knowledge Virtual machine management API integration experience MS SQL Server experience Strong networking skills Active Directory Networking Protocols IIS and SSL experience Working within network firewalls and port management .NET application Installing and uninstalling software and troubleshooting failures Web and mobile app experience Low voltage wiring Strong leadership and mentoring skills Ability to drive innovation and continuous improvement Results-oriented approach and ability to meet business objectives Excellent problem-solving and decision-making abilities Strong business acumen Ability to build and maintain strong relationships Benefits
Benefits Of Working For Honeywell In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information: https://benefits.honeywell.com/ Job Posting Details
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: September 23, 2025. About Honeywell
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world. Learn more about Honeywell: https://www.honeywell.com/us/en Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Appliances, Electrical, and Electronics Manufacturing
#J-18808-Ljbffr