Concentra, Inc
Overview
Concentra is recognized as the nation's leading occupational health care company.
With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America's workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.
The Engineer III, Systems is responsible for the design, implementation, and management of complex systems that support Concentra's IT infrastructure. This role involves configuring and optimizing server environments, ensuring high availability and performance of applications. Engineers conduct regular system audits to identify vulnerabilities and implement necessary security measures to protect sensitive data. Additionally, they are tasked with troubleshooting system issues, performing root cause analysis, and developing solutions to prevent future occurrences. Collaboration with cross-functional teams is essential for successful project deployments and integrations.
Responsibilities
System Design and Architecture.
Engineer III, Systems is responsible for designing, implementing, and maintaining complex systems architecture. This includes evaluating system performance, ensuring scalability, and integrating new technologies. The role requires the engineer to develop detailed specifications for system components, conduct feasibility studies, and collaborate with cross-functional teams to ensure alignment with business objectives. Additionally, the engineer will troubleshoot system issues and optimize existing architectures for improved efficiency.
Systems Configuration and Management.
Engineer III, Systems is responsible for configuring, deploying, and maintaining server environments. This includes installing operating systems, applying patches, managing user accounts, and ensuring optimal performance through regular monitoring and troubleshooting. The role also involves implementing security measures to protect server data and collaborating with other IT teams to integrate systems effectively. Engineers also configure, administer and maintain Cloud and IT Subscription environments, like Microsoft 365, Azure, Citrix and AWS.
Performance Monitoring and Optimization.
Engineer III, Systems is responsible for monitoring system performance metrics, analyzing data to identify bottlenecks, and implementing optimization strategies. This includes configuring system parameters, conducting regular performance assessments, and troubleshooting issues to ensure optimal operation of IT systems. The role also involves collaborating with development teams to enhance application performance and ensuring that infrastructure meets the demands of current and future workloads.
Security Implementation and Audits.
Engineer III, Systems is responsible for implementing security protocols across systems, conducting regular audits to ensure compliance with security standards, and identifying vulnerabilities. This includes managing access controls, and monitoring system performance to detect potential threats. The role also involves documenting security processes and providing training to team members on best practices.
Troubleshooting System Issues.
Engineer III, Systems is responsible for diagnosing and resolving complex system issues across various platforms. This includes analyzing system logs, performing root cause analysis, and implementing corrective actions to restore functionality. The role requires collaboration with cross-functional teams to ensure minimal downtime and optimal performance of IT systems. Additionally, the engineer must document troubleshooting processes and solutions for future reference.
Documentation of System Processes.
Engineer III, Systems is responsible for creating, maintaining, and updating comprehensive documentation of system processes. This includes developing standard operating procedures (SOPs), system architecture diagrams, and configuration management records. The role requires collaboration with cross-functional teams to ensure that all technical documentation is accurate and reflects current practices. Additionally, the engineer will conduct regular reviews of documentation to ensure compliance with industry standards and internal policies.
Collaboration with Cross-Functional Teams.
Engineer III, Systems is responsible for collaborating with various teams including software development, network operations, and security to ensure seamless integration of systems and applications. This role involves participating in design meetings, providing technical guidance on system architecture, troubleshooting cross-team issues, and ensuring that all components work together efficiently. The engineer will also document processes and share knowledge with team members to foster a collaborative environment.
Backup and Disaster Recovery Planning.
Engineer III, Systems is responsible for designing, implementing, and maintaining robust backup and disaster recovery solutions. This includes configuring backup schedules, ensuring data integrity, performing regular recovery tests, and updating disaster recovery plans to align with evolving business needs. The engineer will also monitor backup systems for performance issues and troubleshoot any failures to ensure minimal downtime.
System Upgrades and Patch Management.
Engineer III, Systems is responsible for planning, testing, and implementing system upgrades and patches across the IT infrastructure. This includes evaluating new software releases, coordinating with vendors for updates, ensuring compatibility with existing systems, and documenting all changes made. The role also involves monitoring system performance post-upgrade to identify any issues that may arise and providing support to resolve them promptly.
User Access Management and Support.
Engineer III, Systems is responsible for managing user access to systems and applications, ensuring that permissions are granted based on role requirements. This includes configuring user accounts, monitoring access logs for unauthorized attempts, and conducting regular audits of user permissions to maintain security compliance. The specialist will also provide support for user access issues, troubleshoot authentication problems, and implement multi-factor authentication solutions as needed.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications Education Level: Bachelor's Degree
Major: Computer Engineering, Computer Science
Degree must be from an accredited college or university.
Customarily has at least the following experience: 8 years
At least 8 years of experience in systems engineering of Microsoft Windows Server OS.
Hands-on experience administering Active Directory including building AD forests, configuring trust relationship between domains, implementing group policies, managing sites and services, configuring DNS records, administering AD FS.
Experience in configuring Linux OS.
Strong experience in administering Microsoft 365 tenants. That includes advanced experience in establishing new tenants, experience in migrations from on-premise to Cloud environments or tenant-to-tenant migrations.
Advanced experience in managing Entra ID, Exchange, Intune, Teams, Microsoft 365 Apps.
Advanced experience in managing Hybrid Active Directory and Microsoft Exchange environments.
Advanced experience in administering Citrix DaaS. That includes administering Citrix environment, creating machine catalogs and delivery groups, configuring session policies, deploying and managing Storefront servers.
Experience in writing scripts using PowerShell, Python, Bash or other scripting languages.
Experience in configuring and managing monitoring tools, like Dynatrace, PRTG, SolarWinds or others.
Custom competencies and other qualifications include service mentality, attention to detail, sense of urgency, initiative and flexibility, customer service orientation, and security and compliance awareness. The Cloud Computing, Virtualization Technologies, Network Configuration and Management, Operating Systems Administration, Scripting and Automation, Database Management, Security Protocols and Compliance Standards, Backup and Disaster Recovery Solutions, Monitoring and Performance Tuning Tools, Communication Skills, Team collaboration, Troubleshooting and Time management, and Adaptability to change are outlined as core areas of responsibility.
Additional Data While performing the duties of this job, the employee is continuously sitting for extended periods, frequent walking, and occasional standing. May continuously utilize hands and fingers for typing, flex or extend wrist to perform other job-related tasks. The employee is continuously required to use hands and fingers to feel, handle, or operate PC, office equipment and/or other equipment. Due to the nature of this position, an employee can expect heavy computer usage requiring wrist flexion/extension for at least 8 hours per day. Occasional stooping, pushing, pulling, reaching, or overhead reaching, and climbing in the performance of work. The ability to hear and understand with clarity and detect sound, and have conversations with staff, customers, management, etc. Hearing within the acceptable range for telephone and in-person contacts. Normal or corrected vision to acceptable levels for office work. The ability to lift/carry up to 10 pounds.
The mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. In this position, the employee may have imposed pressure on a routine and frequent basis to meet various deadlines, contact with people in stressful and unpredictable situations and to handle confidential and sensitive information and situations with care. Travel is not required for this position.
Concentra provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, pregnancy, protected veteran status, disability, or other protected categories. Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.
This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities required for this position.
#J-18808-Ljbffr
With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America's workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.
The Engineer III, Systems is responsible for the design, implementation, and management of complex systems that support Concentra's IT infrastructure. This role involves configuring and optimizing server environments, ensuring high availability and performance of applications. Engineers conduct regular system audits to identify vulnerabilities and implement necessary security measures to protect sensitive data. Additionally, they are tasked with troubleshooting system issues, performing root cause analysis, and developing solutions to prevent future occurrences. Collaboration with cross-functional teams is essential for successful project deployments and integrations.
Responsibilities
System Design and Architecture.
Engineer III, Systems is responsible for designing, implementing, and maintaining complex systems architecture. This includes evaluating system performance, ensuring scalability, and integrating new technologies. The role requires the engineer to develop detailed specifications for system components, conduct feasibility studies, and collaborate with cross-functional teams to ensure alignment with business objectives. Additionally, the engineer will troubleshoot system issues and optimize existing architectures for improved efficiency.
Systems Configuration and Management.
Engineer III, Systems is responsible for configuring, deploying, and maintaining server environments. This includes installing operating systems, applying patches, managing user accounts, and ensuring optimal performance through regular monitoring and troubleshooting. The role also involves implementing security measures to protect server data and collaborating with other IT teams to integrate systems effectively. Engineers also configure, administer and maintain Cloud and IT Subscription environments, like Microsoft 365, Azure, Citrix and AWS.
Performance Monitoring and Optimization.
Engineer III, Systems is responsible for monitoring system performance metrics, analyzing data to identify bottlenecks, and implementing optimization strategies. This includes configuring system parameters, conducting regular performance assessments, and troubleshooting issues to ensure optimal operation of IT systems. The role also involves collaborating with development teams to enhance application performance and ensuring that infrastructure meets the demands of current and future workloads.
Security Implementation and Audits.
Engineer III, Systems is responsible for implementing security protocols across systems, conducting regular audits to ensure compliance with security standards, and identifying vulnerabilities. This includes managing access controls, and monitoring system performance to detect potential threats. The role also involves documenting security processes and providing training to team members on best practices.
Troubleshooting System Issues.
Engineer III, Systems is responsible for diagnosing and resolving complex system issues across various platforms. This includes analyzing system logs, performing root cause analysis, and implementing corrective actions to restore functionality. The role requires collaboration with cross-functional teams to ensure minimal downtime and optimal performance of IT systems. Additionally, the engineer must document troubleshooting processes and solutions for future reference.
Documentation of System Processes.
Engineer III, Systems is responsible for creating, maintaining, and updating comprehensive documentation of system processes. This includes developing standard operating procedures (SOPs), system architecture diagrams, and configuration management records. The role requires collaboration with cross-functional teams to ensure that all technical documentation is accurate and reflects current practices. Additionally, the engineer will conduct regular reviews of documentation to ensure compliance with industry standards and internal policies.
Collaboration with Cross-Functional Teams.
Engineer III, Systems is responsible for collaborating with various teams including software development, network operations, and security to ensure seamless integration of systems and applications. This role involves participating in design meetings, providing technical guidance on system architecture, troubleshooting cross-team issues, and ensuring that all components work together efficiently. The engineer will also document processes and share knowledge with team members to foster a collaborative environment.
Backup and Disaster Recovery Planning.
Engineer III, Systems is responsible for designing, implementing, and maintaining robust backup and disaster recovery solutions. This includes configuring backup schedules, ensuring data integrity, performing regular recovery tests, and updating disaster recovery plans to align with evolving business needs. The engineer will also monitor backup systems for performance issues and troubleshoot any failures to ensure minimal downtime.
System Upgrades and Patch Management.
Engineer III, Systems is responsible for planning, testing, and implementing system upgrades and patches across the IT infrastructure. This includes evaluating new software releases, coordinating with vendors for updates, ensuring compatibility with existing systems, and documenting all changes made. The role also involves monitoring system performance post-upgrade to identify any issues that may arise and providing support to resolve them promptly.
User Access Management and Support.
Engineer III, Systems is responsible for managing user access to systems and applications, ensuring that permissions are granted based on role requirements. This includes configuring user accounts, monitoring access logs for unauthorized attempts, and conducting regular audits of user permissions to maintain security compliance. The specialist will also provide support for user access issues, troubleshoot authentication problems, and implement multi-factor authentication solutions as needed.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications Education Level: Bachelor's Degree
Major: Computer Engineering, Computer Science
Degree must be from an accredited college or university.
Customarily has at least the following experience: 8 years
At least 8 years of experience in systems engineering of Microsoft Windows Server OS.
Hands-on experience administering Active Directory including building AD forests, configuring trust relationship between domains, implementing group policies, managing sites and services, configuring DNS records, administering AD FS.
Experience in configuring Linux OS.
Strong experience in administering Microsoft 365 tenants. That includes advanced experience in establishing new tenants, experience in migrations from on-premise to Cloud environments or tenant-to-tenant migrations.
Advanced experience in managing Entra ID, Exchange, Intune, Teams, Microsoft 365 Apps.
Advanced experience in managing Hybrid Active Directory and Microsoft Exchange environments.
Advanced experience in administering Citrix DaaS. That includes administering Citrix environment, creating machine catalogs and delivery groups, configuring session policies, deploying and managing Storefront servers.
Experience in writing scripts using PowerShell, Python, Bash or other scripting languages.
Experience in configuring and managing monitoring tools, like Dynatrace, PRTG, SolarWinds or others.
Custom competencies and other qualifications include service mentality, attention to detail, sense of urgency, initiative and flexibility, customer service orientation, and security and compliance awareness. The Cloud Computing, Virtualization Technologies, Network Configuration and Management, Operating Systems Administration, Scripting and Automation, Database Management, Security Protocols and Compliance Standards, Backup and Disaster Recovery Solutions, Monitoring and Performance Tuning Tools, Communication Skills, Team collaboration, Troubleshooting and Time management, and Adaptability to change are outlined as core areas of responsibility.
Additional Data While performing the duties of this job, the employee is continuously sitting for extended periods, frequent walking, and occasional standing. May continuously utilize hands and fingers for typing, flex or extend wrist to perform other job-related tasks. The employee is continuously required to use hands and fingers to feel, handle, or operate PC, office equipment and/or other equipment. Due to the nature of this position, an employee can expect heavy computer usage requiring wrist flexion/extension for at least 8 hours per day. Occasional stooping, pushing, pulling, reaching, or overhead reaching, and climbing in the performance of work. The ability to hear and understand with clarity and detect sound, and have conversations with staff, customers, management, etc. Hearing within the acceptable range for telephone and in-person contacts. Normal or corrected vision to acceptable levels for office work. The ability to lift/carry up to 10 pounds.
The mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. In this position, the employee may have imposed pressure on a routine and frequent basis to meet various deadlines, contact with people in stressful and unpredictable situations and to handle confidential and sensitive information and situations with care. Travel is not required for this position.
Concentra provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, pregnancy, protected veteran status, disability, or other protected categories. Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.
This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities required for this position.
#J-18808-Ljbffr