Delaware Department of Technology and Information
Service Support Specialist EUS
Delaware Department of Technology and Information, Dover, Delaware, United States, 19904
Overview
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Service Support Specialist EUS
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Delaware Department of Technology and Information Opening Date 10/9/2025 12:00:00 AM, Closing Date 10/22/2025 11:59:00 PM. Type of Recruitment: Exempt-Non Merit. Salary: Yearly: $55,419.00 - $66,502.00. Salary Plan: FR2. Pay Grade: FR2. Shift Hours: 8:00am - 4:30pm. Employment Type: Actual Vacancy. Employment Term: Regular. Agency: DTI/Chief Partner Services. Location(s): Biggs Building. Contact Name: DTI Talent Acquisition. Contact Phone: DTI_HR_Manager@delaware.gov. Telework Eligible: Yes. Introduction The Department of Technology & Information (DTI) is Delaware’s central IT organization committed to providing technology services and collaborative solutions for Delaware while working to improve the lives of Delawareans through advanced technologies that innovate government services. DTI offers a robust hybrid work policy for employees whose job duties are conducive to working remotely. DTI is committed to recruiting and retaining the best and brightest and values a diverse workforce. To learn more visit DTI’s Website at https://dti.delaware.gov/ Summary Statement The Service Support Specialist provides day-to-day help desk support for the customer base of the Department of Technology and Information (DTI). The Service Support Specialist is responsible for: Responsibilities
Execution of DTI Service Desk contact, problem, incident and request management policies and procedures. Diagnosis, troubleshooting and tracking of all computer-related incidents. Escalating problems and incidents to designated level 2 and level 3 help desk support entities. Reporting incident status and system outage notifications to customers, technical staff and applicable management entities. Logging incidents and problem resolution activities into a computerized tracking system. Maintaining a robust and accurate knowledge base repository. Providing hands-on PC and peripheral equipment troubleshooting, repair and installation support. Generating help desk related performance statistics, as required. Training support staff, as required. Performing other tasks, as assigned. Selective Requirements
Applicant must possess a high school diploma or GED. Preferred Qualifications
Possess a minimum of 1 year of intermediate troubleshooting experience with Windows Operating Systems. Possess a minimum of 1 year of Help Desk Experience. Possess a Certification in one or more: A+, Network+, MCSA, MSCDT or CCNA. Job Requirements
JOB REQUIREMENTS for the DTI Service Support Specialist: Applicants must have education, training and/or experience demonstrating competence in each of the following areas: Possess current (within the last year) experience providing direct help desk support. Possess a minimum of six (6) months experience working in a computer technical environment. Possess a minimum of six (6) months professional experience troubleshooting, installing, upgrading and repairing personal computers, and peripheral devices. Possess a minimum of six (6) months experience with basic network troubleshooting skills. Possess a minimum of six (6) months experience with automated help desk application tools. Possess good communication (verbal and written) and presentation skills. Conditions of Hire
Criminal background check: A satisfactory fingerprint based criminal background check administered by the Delaware State Police is required as a Condition of Hire. All applicants must be legally authorized to work in the United States. DTI participates in the Federal E-Verify system. DTI does not provide employment-based sponsorship. Benefits
Group Health Plan, Dental Plan, Vision Plan, Prescription, Flexible Spending (Health and Dependent Care), Long & Short Term Disability Insurance, Group Universal Life Insurance, Accident & Critical Illness Insurance, Health Management Programs. 21 paid vacation days, 15 paid sick days, 13 paid holidays, Up to 12 weeks paid Parental Leave. Tuition reimbursement up to $4,000 annually. State funded learning opportunities, mentor programs and professional development opportunities. Employee Assistance Program: Professional Counseling Services, Legal Services, Financial Services. Employer & Employee Funded Pension Plan and Employee Funded Retirement Savings Plan available. To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/agencies/index.shtml. Selection Process
The application and supplemental questionnaire are evaluated based upon a rating of education, training and experience as they relate to the job requirements. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire. Once you have submitted your application online, all future correspondence related to your application will be sent via email. You may view correspondence in the StateJobs.Delaware.gov portal. Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service. For additional applicant services support, contact the Delaware Department of Human Resources. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression. Application/Selection Plan
Ongoing application review.
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Join to apply for the
Service Support Specialist EUS
role at
Delaware Department of Technology and Information Opening Date 10/9/2025 12:00:00 AM, Closing Date 10/22/2025 11:59:00 PM. Type of Recruitment: Exempt-Non Merit. Salary: Yearly: $55,419.00 - $66,502.00. Salary Plan: FR2. Pay Grade: FR2. Shift Hours: 8:00am - 4:30pm. Employment Type: Actual Vacancy. Employment Term: Regular. Agency: DTI/Chief Partner Services. Location(s): Biggs Building. Contact Name: DTI Talent Acquisition. Contact Phone: DTI_HR_Manager@delaware.gov. Telework Eligible: Yes. Introduction The Department of Technology & Information (DTI) is Delaware’s central IT organization committed to providing technology services and collaborative solutions for Delaware while working to improve the lives of Delawareans through advanced technologies that innovate government services. DTI offers a robust hybrid work policy for employees whose job duties are conducive to working remotely. DTI is committed to recruiting and retaining the best and brightest and values a diverse workforce. To learn more visit DTI’s Website at https://dti.delaware.gov/ Summary Statement The Service Support Specialist provides day-to-day help desk support for the customer base of the Department of Technology and Information (DTI). The Service Support Specialist is responsible for: Responsibilities
Execution of DTI Service Desk contact, problem, incident and request management policies and procedures. Diagnosis, troubleshooting and tracking of all computer-related incidents. Escalating problems and incidents to designated level 2 and level 3 help desk support entities. Reporting incident status and system outage notifications to customers, technical staff and applicable management entities. Logging incidents and problem resolution activities into a computerized tracking system. Maintaining a robust and accurate knowledge base repository. Providing hands-on PC and peripheral equipment troubleshooting, repair and installation support. Generating help desk related performance statistics, as required. Training support staff, as required. Performing other tasks, as assigned. Selective Requirements
Applicant must possess a high school diploma or GED. Preferred Qualifications
Possess a minimum of 1 year of intermediate troubleshooting experience with Windows Operating Systems. Possess a minimum of 1 year of Help Desk Experience. Possess a Certification in one or more: A+, Network+, MCSA, MSCDT or CCNA. Job Requirements
JOB REQUIREMENTS for the DTI Service Support Specialist: Applicants must have education, training and/or experience demonstrating competence in each of the following areas: Possess current (within the last year) experience providing direct help desk support. Possess a minimum of six (6) months experience working in a computer technical environment. Possess a minimum of six (6) months professional experience troubleshooting, installing, upgrading and repairing personal computers, and peripheral devices. Possess a minimum of six (6) months experience with basic network troubleshooting skills. Possess a minimum of six (6) months experience with automated help desk application tools. Possess good communication (verbal and written) and presentation skills. Conditions of Hire
Criminal background check: A satisfactory fingerprint based criminal background check administered by the Delaware State Police is required as a Condition of Hire. All applicants must be legally authorized to work in the United States. DTI participates in the Federal E-Verify system. DTI does not provide employment-based sponsorship. Benefits
Group Health Plan, Dental Plan, Vision Plan, Prescription, Flexible Spending (Health and Dependent Care), Long & Short Term Disability Insurance, Group Universal Life Insurance, Accident & Critical Illness Insurance, Health Management Programs. 21 paid vacation days, 15 paid sick days, 13 paid holidays, Up to 12 weeks paid Parental Leave. Tuition reimbursement up to $4,000 annually. State funded learning opportunities, mentor programs and professional development opportunities. Employee Assistance Program: Professional Counseling Services, Legal Services, Financial Services. Employer & Employee Funded Pension Plan and Employee Funded Retirement Savings Plan available. To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/agencies/index.shtml. Selection Process
The application and supplemental questionnaire are evaluated based upon a rating of education, training and experience as they relate to the job requirements. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire. Once you have submitted your application online, all future correspondence related to your application will be sent via email. You may view correspondence in the StateJobs.Delaware.gov portal. Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service. For additional applicant services support, contact the Delaware Department of Human Resources. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression. Application/Selection Plan
Ongoing application review.
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