Inversion
Information Technology Operations Specialist
Inversion, Los Angeles, California, United States, 90079
Information Technology Operations Specialist
We are seeking an IT Operations Specialist to support end-user computing and cloud services in a Windows Active Directory, Office 365, and Azure environment. The role requires strong help-desk skills, a customer-first mindset, and a broad technical skill set. Additional experience in GCC High environments, Linux, macOS, OpenStack, and networking is a significant plus. Salary and location
Base pay range: $77,000.00/yr - $100,000.00/yr. Our office headquarters is located in Playa Vista, CA. This position requires in-office presence. Position overview
We are building highly maneuverable re-entry vehicles that can loiter in orbit before precision landing back on Earth. We seek to usher in a new era of universal access to the globe. The Information Technology Technician will contribute to IT operations, end-user support, and cloud/infrastructure tasks to ensure reliable systems and user satisfaction. Key responsibilities
Provide end-user support and troubleshooting for hardware and software issues in Windows Active Directory, Office 365, and Azure environments. Administer, configure, and troubleshoot Windows Active Directory, Office 365, and Azure services. Respond to and resolve help-desk tickets with timely resolution and user satisfaction. Maintain and support user accounts, permissions, and system access within Active Directory and related systems. Troubleshoot connectivity issues across the network, including VPN, DNS, and DHCP. Assist with the management and configuration of cloud environments, including Office 365, Microsoft Azure, and related platforms. Provide customer-facing technical support in a friendly and professional manner. Assist in the installation, configuration, and maintenance of Linux and OpenStack environments as needed. Monitor and maintain hardware, software, and network systems to ensure optimal performance and security. Create and update user documentation, knowledge base articles, and troubleshooting guides. Assist with the deployment and configuration of new hardware and software across the organization. Collaborate with IT staff and other departments to resolve complex issues and ensure efficient systems integration. Qualifications
3+ years of experience in an IT support or help-desk role with a focus on Windows Active Directory, Office 365, and Azure. Strong understanding and hands-on experience with Active Directory (including user/group management, policies, and permissions). Proficiency in troubleshooting and supporting Office 365 applications (Outlook, Teams, SharePoint, etc.) and related cloud services. Experience with Microsoft Azure services and tools. Exceptional customer service skills with the ability to communicate complex technical concepts clearly to non-technical users. Strong problem-solving skills and a proactive approach to issue resolution. Ability to handle multiple priorities and manage time effectively in a fast-paced environment. Desired qualifications
Experience working in GCC High environments. Experience with Linux operating systems, macOS, and OpenStack technologies. Knowledge of networking protocols and concepts (TCP/IP, DNS, DHCP, VPN, etc.). Familiarity with other cloud platforms or technologies. CompTIA A+, Network+, or similar certifications. Additional information
Inversion is headquartered in Playa Vista, CA. Equal Employment Opportunity: Inversion provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, gender identity, sexual orientation, national origin, veteran status, or disability. ITAR compliance requirements apply; US citizenship, lawful permanent residency, protected status, or eligibility for required authorizations may be required. Learn more about ITAR. Data privacy notice and related details are provided as part of the application process. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Defense and Space Manufacturing We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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We are seeking an IT Operations Specialist to support end-user computing and cloud services in a Windows Active Directory, Office 365, and Azure environment. The role requires strong help-desk skills, a customer-first mindset, and a broad technical skill set. Additional experience in GCC High environments, Linux, macOS, OpenStack, and networking is a significant plus. Salary and location
Base pay range: $77,000.00/yr - $100,000.00/yr. Our office headquarters is located in Playa Vista, CA. This position requires in-office presence. Position overview
We are building highly maneuverable re-entry vehicles that can loiter in orbit before precision landing back on Earth. We seek to usher in a new era of universal access to the globe. The Information Technology Technician will contribute to IT operations, end-user support, and cloud/infrastructure tasks to ensure reliable systems and user satisfaction. Key responsibilities
Provide end-user support and troubleshooting for hardware and software issues in Windows Active Directory, Office 365, and Azure environments. Administer, configure, and troubleshoot Windows Active Directory, Office 365, and Azure services. Respond to and resolve help-desk tickets with timely resolution and user satisfaction. Maintain and support user accounts, permissions, and system access within Active Directory and related systems. Troubleshoot connectivity issues across the network, including VPN, DNS, and DHCP. Assist with the management and configuration of cloud environments, including Office 365, Microsoft Azure, and related platforms. Provide customer-facing technical support in a friendly and professional manner. Assist in the installation, configuration, and maintenance of Linux and OpenStack environments as needed. Monitor and maintain hardware, software, and network systems to ensure optimal performance and security. Create and update user documentation, knowledge base articles, and troubleshooting guides. Assist with the deployment and configuration of new hardware and software across the organization. Collaborate with IT staff and other departments to resolve complex issues and ensure efficient systems integration. Qualifications
3+ years of experience in an IT support or help-desk role with a focus on Windows Active Directory, Office 365, and Azure. Strong understanding and hands-on experience with Active Directory (including user/group management, policies, and permissions). Proficiency in troubleshooting and supporting Office 365 applications (Outlook, Teams, SharePoint, etc.) and related cloud services. Experience with Microsoft Azure services and tools. Exceptional customer service skills with the ability to communicate complex technical concepts clearly to non-technical users. Strong problem-solving skills and a proactive approach to issue resolution. Ability to handle multiple priorities and manage time effectively in a fast-paced environment. Desired qualifications
Experience working in GCC High environments. Experience with Linux operating systems, macOS, and OpenStack technologies. Knowledge of networking protocols and concepts (TCP/IP, DNS, DHCP, VPN, etc.). Familiarity with other cloud platforms or technologies. CompTIA A+, Network+, or similar certifications. Additional information
Inversion is headquartered in Playa Vista, CA. Equal Employment Opportunity: Inversion provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, gender identity, sexual orientation, national origin, veteran status, or disability. ITAR compliance requirements apply; US citizenship, lawful permanent residency, protected status, or eligibility for required authorizations may be required. Learn more about ITAR. Data privacy notice and related details are provided as part of the application process. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Defense and Space Manufacturing We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr