NCMS – National Center for Manufacturing Sciences
IT Support Specialist
NCMS – National Center for Manufacturing Sciences, Ann Arbor, Michigan, us, 48113
Location:
This is a hybrid role and requires 3 days in the office in Ann Arbor, Michigan.
Who We Are:
The National Center for Manufacturing Sciences (NCMS) is a cross-industry technology development consortium, dedicated to improving the competitiveness and strength of the U.S. industrial base. As a member-based organization, it leverages its network of industry, government, and academic partners to develop, demonstrate, and transition innovative technologies efficiently, with less risk and lower cost.
NCMS enables world-class member companies to work effectively with other members on new opportunities – bringing together highly capable companies with providers and end-users who need their innovations and technology solutions. NCMS members benefit from an accelerated progression of idea creation through execution.
Job Purpose:
The IT Support Specialist is responsible for responding to support requests from NCMS staff. Support activities include IT hardware, software, and end user training. Excellent communication skills, the ability to multitask, and prioritize tasks are essential. Responsibilities: Provide first-line ticket-based technical support for hardware, software, and connectivity issues, both in person and remotely, ensuring issues are addressed in a timely and professional manner via phone, email, or the IT ticketing system. Diagnose and resolve problems with desktops, laptops, mobile devices, printers, and peripheral hardware. Install, configure, and troubleshoot Windows operating systems, standard applications, and approved third-party software. Perform routine and preventive maintenance on computing equipment to ensure reliability and performance. Set up and deploy new workstations and devices according to organizational standards. Maintain accurate inventory records for hardware, software licenses, and peripherals; assist with equipment tracking and lifecycle management. Assist in onboarding and offboarding tasks, including user account setup, permissions, and equipment preparation. Provide basic support for Microsoft 365 tools (Outlook, Teams, OneDrive, etc.) and escalate issues as appropriate. Collaborate with Systems Administrator or senior MIS staff to escalate and resolve complex technical issues. Document support resolutions and maintain internal knowledge base articles to promote self-service and consistent practices. Maintain a high standard of professionalism and customer service when interacting with users. Required Qualifications: Must be a citizen of the United States. Must have or be eligible to obtain government security clearance. Must be fully vaccinated against COVID-19 unless legally exempt. Flexibility to work a hybrid schedule; three days in the office & two days home. 3 years of experience in IT support, help desk, or technical troubleshooting Proficiency with Windows 10/11, basic networking concepts (IP, DNS, DHCP), and device imaging Familiarity with Microsoft 365 applications and user account basics Ability to diagnose and resolve hardware and software problems efficiently Strong organizational and communication skills Willingness to learn and grow within the IT infrastructure and endpoint management field Preferred Qualifications and Certifications: Experience with help desk/ticketing systems Exposure to device management platforms (e.g., Microsoft Intune, SCCM) Experience with mobile device platforms (iOS, Android) in a business environment CompTIA A+, Microsoft Certified: Modern Desktop Administrator (MD-100/MD-102) preferred but not required NCMS IS AN EQUAL OPPORTUNITY EMPLOYER
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The IT Support Specialist is responsible for responding to support requests from NCMS staff. Support activities include IT hardware, software, and end user training. Excellent communication skills, the ability to multitask, and prioritize tasks are essential. Responsibilities: Provide first-line ticket-based technical support for hardware, software, and connectivity issues, both in person and remotely, ensuring issues are addressed in a timely and professional manner via phone, email, or the IT ticketing system. Diagnose and resolve problems with desktops, laptops, mobile devices, printers, and peripheral hardware. Install, configure, and troubleshoot Windows operating systems, standard applications, and approved third-party software. Perform routine and preventive maintenance on computing equipment to ensure reliability and performance. Set up and deploy new workstations and devices according to organizational standards. Maintain accurate inventory records for hardware, software licenses, and peripherals; assist with equipment tracking and lifecycle management. Assist in onboarding and offboarding tasks, including user account setup, permissions, and equipment preparation. Provide basic support for Microsoft 365 tools (Outlook, Teams, OneDrive, etc.) and escalate issues as appropriate. Collaborate with Systems Administrator or senior MIS staff to escalate and resolve complex technical issues. Document support resolutions and maintain internal knowledge base articles to promote self-service and consistent practices. Maintain a high standard of professionalism and customer service when interacting with users. Required Qualifications: Must be a citizen of the United States. Must have or be eligible to obtain government security clearance. Must be fully vaccinated against COVID-19 unless legally exempt. Flexibility to work a hybrid schedule; three days in the office & two days home. 3 years of experience in IT support, help desk, or technical troubleshooting Proficiency with Windows 10/11, basic networking concepts (IP, DNS, DHCP), and device imaging Familiarity with Microsoft 365 applications and user account basics Ability to diagnose and resolve hardware and software problems efficiently Strong organizational and communication skills Willingness to learn and grow within the IT infrastructure and endpoint management field Preferred Qualifications and Certifications: Experience with help desk/ticketing systems Exposure to device management platforms (e.g., Microsoft Intune, SCCM) Experience with mobile device platforms (iOS, Android) in a business environment CompTIA A+, Microsoft Certified: Modern Desktop Administrator (MD-100/MD-102) preferred but not required NCMS IS AN EQUAL OPPORTUNITY EMPLOYER
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