Ronald McDonald House Charities of Chicagoland & Northwest Indiana
Family Services Coordinator at the House near Lurie Children's Hospital
Ronald McDonald House Charities of Chicagoland & Northwest Indiana, Chicago, Illinois, United States, 60290
Family Services Coordinator at the House near Lurie Children's Hospital
Join to apply for the Family Services Coordinator role at Ronald McDonald House Charities of Chicagoland & Northwest Indiana (RMHC-CNI).
We exist so families can get better together. Each night, we keep families close to the care and resources they need through six area Ronald McDonald Houses and four Ronald McDonald Family Rooms. Enabling families to stay close to their hospitalized child supports the health and well-being of the child and saves families more than $10 million in hotel and food costs each year. We also operate the Ronald McDonald Care Mobile program, providing medical care to children in underserved areas. RMHC-CNI is an independent not-for-profit 501(c)(3) organization.
Overview The Family Services Coordinator is an active member of the operations team. The Coordinator is responsible for maintaining program function including, registering and checking out families, monitoring the physical structure of the facility, supervising housekeeping and maintenance, and overseeing related volunteer/donor projects and tasks during assigned shifts.
Typical Schedule
Every Thursday and Friday, 11:30am - 10pm (20 hours/week)
Essential Job Functions
Execute defined policies and procedures for the program.
Welcome and orient guests to the House, completing all check-in and check-out procedures and paperwork.
Demonstrate a caring attitude toward families, volunteers, and donors.
Act as liaison to hospitals for processing referrals/reservations.
Explain/clarify program policies and procedures to guests and referring partners.
Provide and assist families with information, directing them to resources, activities or services they may need.
Perform regular rounds to maintain relationships with families and identify support and/or maintenance needs.
Coordinate overall daily strategy for use of available rooms, with intention of providing service to as many families as possible.
Assist with statistics for the program by inputting daily occupancy records.
Ensure all common areas remain clean and supplies are stocked.
Track guest donations and occupancy rates for monthly reporting purposes.
Respond to emergencies or urgent needs during assigned shifts, including after-hours pages and weekends/holidays as needed.
Encourage adherence to program guidelines and coordinate solutions when violations occur.
Utilize the digital guest registry system to create room reservations and track guest information.
Assess bedroom availability for incoming families and assign bedrooms according to needs.
Complete incident reports and submit within 24 hours of occurrence.
Serve as lead or co-lead for meal groups, baking groups, and activities groups volunteering within programs.
Provide coverage at welcome desk locations and other duties in the absence of volunteer support.
Direct, train, and oversee volunteers performing essential program functions.
Welcome family guests and visitors, providing tours and information.
Be knowledgeable of the program location security system and features.
Participate in meetings and trainings as requested by program leadership.
Complete all data entry, record keeping, and documentation for the shift.
Education And Experience
2 years related work experience preferred
An equivalent combination of education, training, and/or experience will be considered
Knowledge, Skills And Abilities
Must be a self-starter with the ability to multitask and function effectively under pressure
Compassionate and caring individual, aligned to our mission and standard of care
Demonstrate empathy and the ability to relate to families in crisis
Work Environment
Exposed to moderate noise levels
Frequent interruptions; ability to multitask is key to success
Regular and predictable attendance is required
Must be available to work irregular hours, weekends, holidays as needed with proper notice
Physical Abilities
Basic office work and the physical ability to perform household tasks as needed (cleaning, making beds, laundry, etc.)
Must be willing and able to move between program locations when necessary
Ability to stand, walk, use hands, reach, climb/balance, stoop, kneel, talk, and hear
Must be capable of carrying 35 lbs
Benefits
Employee Assistance Program
401(k)
PTO
Equal Opportunity Ronald McDonald House Charities of Chicagoland and Northwest Indiana is an equal opportunity employer. We welcome and will consider applications from all qualified candidates regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity or expression, disability, pregnancy, marital status, or any other status protected by law. Reasonable accommodations are provided during the application and hiring process as needed.
If you need assistance accessing this job posting or require accommodation during the application process, please contact RMHC-CNI.
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We exist so families can get better together. Each night, we keep families close to the care and resources they need through six area Ronald McDonald Houses and four Ronald McDonald Family Rooms. Enabling families to stay close to their hospitalized child supports the health and well-being of the child and saves families more than $10 million in hotel and food costs each year. We also operate the Ronald McDonald Care Mobile program, providing medical care to children in underserved areas. RMHC-CNI is an independent not-for-profit 501(c)(3) organization.
Overview The Family Services Coordinator is an active member of the operations team. The Coordinator is responsible for maintaining program function including, registering and checking out families, monitoring the physical structure of the facility, supervising housekeeping and maintenance, and overseeing related volunteer/donor projects and tasks during assigned shifts.
Typical Schedule
Every Thursday and Friday, 11:30am - 10pm (20 hours/week)
Essential Job Functions
Execute defined policies and procedures for the program.
Welcome and orient guests to the House, completing all check-in and check-out procedures and paperwork.
Demonstrate a caring attitude toward families, volunteers, and donors.
Act as liaison to hospitals for processing referrals/reservations.
Explain/clarify program policies and procedures to guests and referring partners.
Provide and assist families with information, directing them to resources, activities or services they may need.
Perform regular rounds to maintain relationships with families and identify support and/or maintenance needs.
Coordinate overall daily strategy for use of available rooms, with intention of providing service to as many families as possible.
Assist with statistics for the program by inputting daily occupancy records.
Ensure all common areas remain clean and supplies are stocked.
Track guest donations and occupancy rates for monthly reporting purposes.
Respond to emergencies or urgent needs during assigned shifts, including after-hours pages and weekends/holidays as needed.
Encourage adherence to program guidelines and coordinate solutions when violations occur.
Utilize the digital guest registry system to create room reservations and track guest information.
Assess bedroom availability for incoming families and assign bedrooms according to needs.
Complete incident reports and submit within 24 hours of occurrence.
Serve as lead or co-lead for meal groups, baking groups, and activities groups volunteering within programs.
Provide coverage at welcome desk locations and other duties in the absence of volunteer support.
Direct, train, and oversee volunteers performing essential program functions.
Welcome family guests and visitors, providing tours and information.
Be knowledgeable of the program location security system and features.
Participate in meetings and trainings as requested by program leadership.
Complete all data entry, record keeping, and documentation for the shift.
Education And Experience
2 years related work experience preferred
An equivalent combination of education, training, and/or experience will be considered
Knowledge, Skills And Abilities
Must be a self-starter with the ability to multitask and function effectively under pressure
Compassionate and caring individual, aligned to our mission and standard of care
Demonstrate empathy and the ability to relate to families in crisis
Work Environment
Exposed to moderate noise levels
Frequent interruptions; ability to multitask is key to success
Regular and predictable attendance is required
Must be available to work irregular hours, weekends, holidays as needed with proper notice
Physical Abilities
Basic office work and the physical ability to perform household tasks as needed (cleaning, making beds, laundry, etc.)
Must be willing and able to move between program locations when necessary
Ability to stand, walk, use hands, reach, climb/balance, stoop, kneel, talk, and hear
Must be capable of carrying 35 lbs
Benefits
Employee Assistance Program
401(k)
PTO
Equal Opportunity Ronald McDonald House Charities of Chicagoland and Northwest Indiana is an equal opportunity employer. We welcome and will consider applications from all qualified candidates regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity or expression, disability, pregnancy, marital status, or any other status protected by law. Reasonable accommodations are provided during the application and hiring process as needed.
If you need assistance accessing this job posting or require accommodation during the application process, please contact RMHC-CNI.
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