Arkansas.gov
PROGRAM ELIGIBILITY SUPERVISOR/EXPERT
Arkansas.gov, Walnut Ridge, Arkansas, United States, 72476
Overview
Position Number: 22101121 • County: Lawrence • Posting End Date: 10/15/2025 Hiring Official: Angela Barber This position can be housed in any Area 2 County. Clay, Craighead, Crittenden, Cross, Fulton, Greene, Independence, Izard, Jackson, Lawrence, Mississippi, Poinsett, Randolph, Sharp or AAPC in Batesville. Minimum Qualifications
The formal education equivalent of a bachelor's degree in psychology, sociology, or a related field; plus 3 years experience in determining eligibility for social service programs, including one year in a supervisory or leadership capacity within the program. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE. Job Summary
The Program Eligibility Supervisor / Expert is responsible for supervising the activities of program eligibility staff. This position is governed by state and federal laws and agency/institution policy. Initial and on-going training is required and may also require in-State travel (day and or night stays). Requires the ability to multi-task, problem solve and prioritize. Must be able to escort clients to and from the lobby multiple times a day. Must be able to sit, type, and talk on the phone for long periods of time. Requires some standing at the multi-functional device for scanning and copying. Sufficient interpersonal skills to ensure a positive relationship with clients and coworkers. Position Information
Job Series:
Program Eligibility – Career Path Classification:
Program Eligibility Supervisor/Expert Class Code:
PPE04P Pay Grade:
SGS07 Salary Range:
$57,351 - $84,879 Primary Responsibilities
Supervise, train, and support a team of eligibility specialists, caseworkers, or analysts. Ensure compliance with state and federal regulations, policies, and procedures related to program eligibility. Develop and implement strategies to improve team efficiency, accuracy, and productivity. Oversee the review and processing of program applications and eligibility determinations. Ensure accurate and timely case decisions based on program policies and applicant qualifications. Monitor case documentation, reporting, and record-keeping for accuracy and compliance. Conduct quality assurance reviews and audits to identify and correct errors. Address complex eligibility issues and escalate cases requiring higher-level review. Resolve customer complaints and inquiries in a professional and timely manner. Analyze trends in program applications, eligibility approvals, and error rates to improve operations. Prepare reports on program performance, caseload statistics, and compliance findings. Knowledge and Skills
Strong understanding of eligibility determination processes, regulations, and case management. Ability to analyze complex cases, apply policies, and make informed decisions. Proficiency in data entry, reporting systems, and case management software. Skilled in analyzing issues, identifying solutions, and making sound judgments. Excellent verbal and written communication skills for interacting with staff, applicants, and agency officials. Ability to prioritize multiple tasks, meet deadlines, and manage caseloads effectively. Minimum Qualifications
At least three years of experience in eligibility determination, case management, social service administration, or a related field including one year in a leadership capacity. Licensure/Certifications
N/A The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
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Position Number: 22101121 • County: Lawrence • Posting End Date: 10/15/2025 Hiring Official: Angela Barber This position can be housed in any Area 2 County. Clay, Craighead, Crittenden, Cross, Fulton, Greene, Independence, Izard, Jackson, Lawrence, Mississippi, Poinsett, Randolph, Sharp or AAPC in Batesville. Minimum Qualifications
The formal education equivalent of a bachelor's degree in psychology, sociology, or a related field; plus 3 years experience in determining eligibility for social service programs, including one year in a supervisory or leadership capacity within the program. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE. Job Summary
The Program Eligibility Supervisor / Expert is responsible for supervising the activities of program eligibility staff. This position is governed by state and federal laws and agency/institution policy. Initial and on-going training is required and may also require in-State travel (day and or night stays). Requires the ability to multi-task, problem solve and prioritize. Must be able to escort clients to and from the lobby multiple times a day. Must be able to sit, type, and talk on the phone for long periods of time. Requires some standing at the multi-functional device for scanning and copying. Sufficient interpersonal skills to ensure a positive relationship with clients and coworkers. Position Information
Job Series:
Program Eligibility – Career Path Classification:
Program Eligibility Supervisor/Expert Class Code:
PPE04P Pay Grade:
SGS07 Salary Range:
$57,351 - $84,879 Primary Responsibilities
Supervise, train, and support a team of eligibility specialists, caseworkers, or analysts. Ensure compliance with state and federal regulations, policies, and procedures related to program eligibility. Develop and implement strategies to improve team efficiency, accuracy, and productivity. Oversee the review and processing of program applications and eligibility determinations. Ensure accurate and timely case decisions based on program policies and applicant qualifications. Monitor case documentation, reporting, and record-keeping for accuracy and compliance. Conduct quality assurance reviews and audits to identify and correct errors. Address complex eligibility issues and escalate cases requiring higher-level review. Resolve customer complaints and inquiries in a professional and timely manner. Analyze trends in program applications, eligibility approvals, and error rates to improve operations. Prepare reports on program performance, caseload statistics, and compliance findings. Knowledge and Skills
Strong understanding of eligibility determination processes, regulations, and case management. Ability to analyze complex cases, apply policies, and make informed decisions. Proficiency in data entry, reporting systems, and case management software. Skilled in analyzing issues, identifying solutions, and making sound judgments. Excellent verbal and written communication skills for interacting with staff, applicants, and agency officials. Ability to prioritize multiple tasks, meet deadlines, and manage caseloads effectively. Minimum Qualifications
At least three years of experience in eligibility determination, case management, social service administration, or a related field including one year in a leadership capacity. Licensure/Certifications
N/A The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
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