Washington State ESD
This recruitment will remain open until November 9, 2025. The agency reserves the right to make a hiring decision at any time after the initial screening date on October 16, 2025. It is in the applicant’s best interest to submit materials as soon as possible.
Overview
The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the
Administrative Assistant 4
position. This role is within the
Consumer Protection Division
and is based out of our Tumwater Office. We are an employer of choice! Here’s why: Meaningful work : Ensure a healthy insurance market & protect Washington consumers. Impactful career : Make a daily difference in the lives of countless Washingtonians. Small agency, big opportunities : Gain a holistic understanding of our mission and build strong relationships with colleagues. Diversity, equity, and inclusion:
OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment by fostering the inclusion of people from all backgrounds, cultures, and attributes. Position Details
About the Position Are you a proactive, highly organized administrative professional with a passion for public service? The Office of the Insurance Commissioner (OIC) is seeking an
Administrative Assistant 4
to serve as the primary administrative support for our
Consumer Protection division . In this key role, you will work closely with the
Deputy Commissioner for Consumer Protection
and the
Producer Licensing & Oversight Program Manager , helping to advance the division’s mission of safeguarding Washington’s insurance consumers. As the go-to administrative expert, you'll manage complex calendars, coordinate travel and purchasing, handle sensitive public disclosure requests, and ensure the smooth daily operations of a dynamic and impactful division. You’ll also coordinate aspects of the
Commissioner’s Producer Advisory Committee , maintaining essential relationships across the agency and beyond. This position offers a unique opportunity to contribute directly to our agency’s mission:
protecting consumers, the public interest, and the state’s economy through fair and efficient insurance regulation . Your work will help drive consumer-focused initiatives and ensure that division priorities are executed efficiently and effectively. This recruitment may be used to establish a qualified pool of candidates for Administrative Assistant 4 vacancies in the next sixty days. This is a Washington General Service position. The monthly salary range for this position is
$4,542 - $6,107 . Benefits
Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more! Supportive work environment: We value diversity, professional growth, and collaborative atmosphere. Wellness programs: Invest in your well-being with on-site resources and initiatives. Work-life balance: Flexible schedules with telework opportunities. Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good. Training & Development: Tuition reimbursement, Public Service Loan Forgiveness, and other programs. Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs. And more! Explore our website for additional benefits: https://www.insurance.wa.gov Responsibilities
Provide high-level administrative support to the Deputy Commissioner for Consumer Protection, using sound judgment to prioritize scheduling, manage requests, and coordinate meetings with internal and external stakeholders. Serve as liaison between the Deputy Commissioner and division staff; assist with the annual performance review process and maintain confidential supervisory files. Attend meetings on behalf of the Deputy Commissioner; develop agendas, take minutes, track decisions, and ensure timely follow-up. Review and finalize communications for clarity, accuracy, and compliance with OIC standards and Plain Talk principles. Research and interpret policies, procedures, and regulations to support informed decision-making and problem-solving. Maintain division records, including personnel actions, budget expenditures, equipment orders, and legislative tracking; support fiscal note and bill analysis processes. Coordinate investigations and responses to complex internal and external issues impacting OIC staff and stakeholders. Manage the division’s record retention and destruction schedules, ensuring compliance with state laws and agency policies. Prepare reports on division performance, business plan updates, and strategic initiatives; collect and analyze data for performance metrics. Support the division’s strategic planning process by contributing to goal-setting, tracking progress, and evaluating outcomes. Oversee division purchasing and supply management in line with state procurement policies and agency procedures. Act as travel coordinator for division staff, handling travel bookings, vehicle use, and expense compliance. Coordinate and respond to public disclosure requests under the purview of the Deputy Commissioner. Maintain up-to-date desk manuals and ensure procedural continuity. Provide administrative support to the Manager of the Producer Licensing & Oversight Program, including complex calendaring, records management, and coordination of the Commissioner’s Producer Advisory Committee. Perform other administrative duties and special projects as assigned. Qualifications
Required Qualifications : High school graduation or GED AND Four years (4) of progressively responsible experience in office/clerical, secretarial, bookkeeping, accounting, or general administrative work. * Required Knowledge, Skills and Abilities: Intermediate level skills in Microsoft Word, Excel and Outlook and PowerPoint Ability to accurately type at least a minimum of 40 words per minute Demonstrated evidence of superior writing skills and a scrupulous attention to detail Ability to understand complex rules and regulations and ensure that processes and procedures are in compliance with RCW, WACs and policies Experience hosting webinars on Zoom, Teams, WebEx or other platforms Education / Experience Equivalency
Associate’s Degree – 2 years of experience; Bachelor’s Degree – 4 years of experience; Master’s Degree – 5 years of experience. Substitution : A degree in business administration, public administration or related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation or a foreign equivalent may be substituted for relevant experience. Proof of degree may be required prior to employment. If a degree was awarded outside of the United States, candidates must provide a credential evaluation report. Preferred Qualifications
Two (2) years of experience with the Washington State Travel System (TEMS) or similar Experience using a case management system Advanced skills in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) Prior supervisory experience of support staff Experience running and customizing Power BI reports Fluent verbal communication skills in Spanish, Korean, Russian, Vietnamese, Mandarin, or Cantonese, with the ability to score Advanced Mid skill level on the oral proficiency assessment by the American Council for the Testing of Foreign Languages. Ready to join us?
Learn more about the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here! Welcome to the OIC Submit your application today and take the first step towards a rewarding career at the OIC! This position is represented by the Washington Federation of State Employees (WFSE). Wage/salary depends on qualifications or state rules of compensation (if currently a state employee). State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. If claiming veteran status, please send your DD 214 to recruitment@oic.wa.gov with AA4_2025-07166 in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers. The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at recruitment@oic.wa.gov. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com. If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at (855) 524-5627. Contact us : For inquiries about this position, please contact us at recruitment@oic.wa.gov.
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The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the
Administrative Assistant 4
position. This role is within the
Consumer Protection Division
and is based out of our Tumwater Office. We are an employer of choice! Here’s why: Meaningful work : Ensure a healthy insurance market & protect Washington consumers. Impactful career : Make a daily difference in the lives of countless Washingtonians. Small agency, big opportunities : Gain a holistic understanding of our mission and build strong relationships with colleagues. Diversity, equity, and inclusion:
OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment by fostering the inclusion of people from all backgrounds, cultures, and attributes. Position Details
About the Position Are you a proactive, highly organized administrative professional with a passion for public service? The Office of the Insurance Commissioner (OIC) is seeking an
Administrative Assistant 4
to serve as the primary administrative support for our
Consumer Protection division . In this key role, you will work closely with the
Deputy Commissioner for Consumer Protection
and the
Producer Licensing & Oversight Program Manager , helping to advance the division’s mission of safeguarding Washington’s insurance consumers. As the go-to administrative expert, you'll manage complex calendars, coordinate travel and purchasing, handle sensitive public disclosure requests, and ensure the smooth daily operations of a dynamic and impactful division. You’ll also coordinate aspects of the
Commissioner’s Producer Advisory Committee , maintaining essential relationships across the agency and beyond. This position offers a unique opportunity to contribute directly to our agency’s mission:
protecting consumers, the public interest, and the state’s economy through fair and efficient insurance regulation . Your work will help drive consumer-focused initiatives and ensure that division priorities are executed efficiently and effectively. This recruitment may be used to establish a qualified pool of candidates for Administrative Assistant 4 vacancies in the next sixty days. This is a Washington General Service position. The monthly salary range for this position is
$4,542 - $6,107 . Benefits
Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more! Supportive work environment: We value diversity, professional growth, and collaborative atmosphere. Wellness programs: Invest in your well-being with on-site resources and initiatives. Work-life balance: Flexible schedules with telework opportunities. Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good. Training & Development: Tuition reimbursement, Public Service Loan Forgiveness, and other programs. Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs. And more! Explore our website for additional benefits: https://www.insurance.wa.gov Responsibilities
Provide high-level administrative support to the Deputy Commissioner for Consumer Protection, using sound judgment to prioritize scheduling, manage requests, and coordinate meetings with internal and external stakeholders. Serve as liaison between the Deputy Commissioner and division staff; assist with the annual performance review process and maintain confidential supervisory files. Attend meetings on behalf of the Deputy Commissioner; develop agendas, take minutes, track decisions, and ensure timely follow-up. Review and finalize communications for clarity, accuracy, and compliance with OIC standards and Plain Talk principles. Research and interpret policies, procedures, and regulations to support informed decision-making and problem-solving. Maintain division records, including personnel actions, budget expenditures, equipment orders, and legislative tracking; support fiscal note and bill analysis processes. Coordinate investigations and responses to complex internal and external issues impacting OIC staff and stakeholders. Manage the division’s record retention and destruction schedules, ensuring compliance with state laws and agency policies. Prepare reports on division performance, business plan updates, and strategic initiatives; collect and analyze data for performance metrics. Support the division’s strategic planning process by contributing to goal-setting, tracking progress, and evaluating outcomes. Oversee division purchasing and supply management in line with state procurement policies and agency procedures. Act as travel coordinator for division staff, handling travel bookings, vehicle use, and expense compliance. Coordinate and respond to public disclosure requests under the purview of the Deputy Commissioner. Maintain up-to-date desk manuals and ensure procedural continuity. Provide administrative support to the Manager of the Producer Licensing & Oversight Program, including complex calendaring, records management, and coordination of the Commissioner’s Producer Advisory Committee. Perform other administrative duties and special projects as assigned. Qualifications
Required Qualifications : High school graduation or GED AND Four years (4) of progressively responsible experience in office/clerical, secretarial, bookkeeping, accounting, or general administrative work. * Required Knowledge, Skills and Abilities: Intermediate level skills in Microsoft Word, Excel and Outlook and PowerPoint Ability to accurately type at least a minimum of 40 words per minute Demonstrated evidence of superior writing skills and a scrupulous attention to detail Ability to understand complex rules and regulations and ensure that processes and procedures are in compliance with RCW, WACs and policies Experience hosting webinars on Zoom, Teams, WebEx or other platforms Education / Experience Equivalency
Associate’s Degree – 2 years of experience; Bachelor’s Degree – 4 years of experience; Master’s Degree – 5 years of experience. Substitution : A degree in business administration, public administration or related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation or a foreign equivalent may be substituted for relevant experience. Proof of degree may be required prior to employment. If a degree was awarded outside of the United States, candidates must provide a credential evaluation report. Preferred Qualifications
Two (2) years of experience with the Washington State Travel System (TEMS) or similar Experience using a case management system Advanced skills in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) Prior supervisory experience of support staff Experience running and customizing Power BI reports Fluent verbal communication skills in Spanish, Korean, Russian, Vietnamese, Mandarin, or Cantonese, with the ability to score Advanced Mid skill level on the oral proficiency assessment by the American Council for the Testing of Foreign Languages. Ready to join us?
Learn more about the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here! Welcome to the OIC Submit your application today and take the first step towards a rewarding career at the OIC! This position is represented by the Washington Federation of State Employees (WFSE). Wage/salary depends on qualifications or state rules of compensation (if currently a state employee). State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. If claiming veteran status, please send your DD 214 to recruitment@oic.wa.gov with AA4_2025-07166 in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers. The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at recruitment@oic.wa.gov. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com. If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at (855) 524-5627. Contact us : For inquiries about this position, please contact us at recruitment@oic.wa.gov.
#J-18808-Ljbffr