Landmark Credit Union
NATURE AND SCOPE
Reports to the Manager, Debit Disputes. Reviews and processes debit card disputes in accordance with REG E and Visa chargeback rights. Assists in fraud detection and mitigation in other delivery channels including, but not limited to, point of sale and e-commerce. Reviews and analyzes accounts and customer situations that may require specialized resolution.
REQUIREMENTS
High school diploma or equivalent, and a minimum one year financial industry experience with managing REG E claims and the chargeback process required.
Experience or ability to gain proficiency in all programs and systems used for this job.
Proficiency in dealing with customer issues in both a routine and complex environment.
Must have the ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality.
Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently.
Must develop a thorough understanding of company policies and procedures as they relate to this position. Must comply with all company policies and procedures and all job-related state and federal laws and regulations.
PRINCIPAL ACCOUNTABILITIES
Processes daily debit card claims to ensure compliance. Determines if claim is authorized or unauthorized and responds appropriately.
Works with merchants, branch staff and/or members to gather information as needed to make determinations on disputes.
Contacts cardholders to verify if transactions are valid. Responds to all calls, emails, and other correspondence to answer questions and resolve issues with disputes.
Drafts and sends notice to member indicating a provisional credit applied to their account while the dispute investigation takes place.
Tracks fraudulent transactions through fraud management system, and includes involved dollar amounts to show how much fraud was exposed, lost and/or prevented.
Conducts external research to ensure truthfulness of dispute claims, when needed.
Performs other duties as assigned.
The original description began with a notice about Landmark Credit Union’s culture and inclusion. This refined version preserves the job-focused content while removing formatting that is not allowed and reorganizing content into clear sections with proper headings and lists.
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REQUIREMENTS
High school diploma or equivalent, and a minimum one year financial industry experience with managing REG E claims and the chargeback process required.
Experience or ability to gain proficiency in all programs and systems used for this job.
Proficiency in dealing with customer issues in both a routine and complex environment.
Must have the ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality.
Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently.
Must develop a thorough understanding of company policies and procedures as they relate to this position. Must comply with all company policies and procedures and all job-related state and federal laws and regulations.
PRINCIPAL ACCOUNTABILITIES
Processes daily debit card claims to ensure compliance. Determines if claim is authorized or unauthorized and responds appropriately.
Works with merchants, branch staff and/or members to gather information as needed to make determinations on disputes.
Contacts cardholders to verify if transactions are valid. Responds to all calls, emails, and other correspondence to answer questions and resolve issues with disputes.
Drafts and sends notice to member indicating a provisional credit applied to their account while the dispute investigation takes place.
Tracks fraudulent transactions through fraud management system, and includes involved dollar amounts to show how much fraud was exposed, lost and/or prevented.
Conducts external research to ensure truthfulness of dispute claims, when needed.
Performs other duties as assigned.
The original description began with a notice about Landmark Credit Union’s culture and inclusion. This refined version preserves the job-focused content while removing formatting that is not allowed and reorganizing content into clear sections with proper headings and lists.
#J-18808-Ljbffr