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Salesforce Business & Technical Architect (Sales Ops, AI & Automations)
ZipRecruiter, Austin, Texas, us, 78716
Job Description: Salesforce Business & Technical Architect (Sales Ops, AI & Automations)
Job Title:
Salesforce Business & Technical Architect – Sales Operations, AI & Automations Location:
Remote Role Summary We are seeking a
Salesforce Business & Technical Architect
with strong hands-on Salesforce development and architecture expertise to design, implement, and govern enterprise-scale solutions for Sales Operations, AI, and Automations. This is a hybrid role that blends business strategy alignment with deep technical execution. The ideal candidate will be both a strategic advisor and a hands-on technical leader — capable of engaging executives on business outcomes while rolling up sleeves to design data models, code in Apex, build LWCs, review pull requests, and architect complex integrations. Job Description / Key Responsibilities Business & Solution Architecture Partner with Sales Ops and Marketing Ops to define capability maps, sales forecasting models, and end-to-end CRM processes. Translate business needs into Salesforce platform solutions (Sales Cloud, Service Cloud, CPQ, Experience Cloud, Data Cloud). Own the solution blueprint across Sales processes, AI use cases, and automation workflows. Technical Architecture & Development Leadership Lead the design and development of custom Salesforce applications using Apex, Lightning Web Components (LWC), Triggers, Batch/Queueable classes, Platform Events, and Async Processing. Architect and govern complex integrations with external systems (ERP, LIMS, MDM, Data Warehouse, Marketing Automation) using REST/SOAP APIs, Platform Events, Middleware (MuleSoft/ETL). Define and manage data modeling, sharing/security architecture, and performance optimization strategies. Conduct code reviews, enforce coding standards, and mentor developers on Salesforce best practices. Drive DevOps practices with version control (Git), CI/CD pipelines, test automation, and release governance. AI & Automations Embed AI/Einstein/Agentforce into Sales workflows (lead scoring, opportunity insights, pipeline forecasting). Design and deliver Salesforce Flow Orchestration, Approvals, and Process Automations to streamline Sales Ops. Collaborate with AI/ML engineers to integrate predictive models, copilots, and intelligent automation into CRM. Stakeholder Engagement & Governance Act as the technical advisor and architect-of-record for Sales Ops and CRM transformations. Facilitate architecture design sessions, PoCs, and executive-level solution reviews. Establish and enforce architecture governance, RACI models, and technical debt management. Qualifications Required 8+ years of Salesforce experience, including architecture, solution design, and hands-on development. Expert in Apex programming (Triggers, Batch, Async, Platform Events, REST APIs). Strong expertise in Lightning Web Components (LWC), Aura components, and UI/UX best practices. Proven experience designing and managing API integrations, event-driven architectures, and middleware. Strong knowledge of Salesforce Sales Cloud, Service Cloud, CPQ, Experience Cloud. Hands-on experience with DevOps (Git, CI/CD, SFDX, automated testing frameworks). Proven ability to conduct code reviews, mentor developers, and enforce coding standards. Strong communication skills to engage with both executives and technical teams. Salesforce certifications: System Architect, Application Architect, Platform Developer II, or CTA track. Experience with Einstein Copilot, Agentforce, Data Cloud, MuleSoft, RPA, or Intelligent Document Processing (IDP). Background in high-scale enterprise integrations and automation-heavy Salesforce programs. Experience in health-tech, biotech, or B2B SaaS industries. Success Measures High-quality Salesforce solutions delivered with scalable architecture and clean code. Increased Sales Ops efficiency through automation and AI adoption. Measurable improvements in pipeline forecasting, sales execution, and CRM adoption. Reduction of technical debt and improved DevOps velocity. Why Join Us Be both a strategic Salesforce architect and a hands-on technical leader. Shape the future of Sales Ops transformation with AI and automation. Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, national origin, sex, age, religion, disability, genetics, veteran status, or any other legally protected status.
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Salesforce Business & Technical Architect – Sales Operations, AI & Automations Location:
Remote Role Summary We are seeking a
Salesforce Business & Technical Architect
with strong hands-on Salesforce development and architecture expertise to design, implement, and govern enterprise-scale solutions for Sales Operations, AI, and Automations. This is a hybrid role that blends business strategy alignment with deep technical execution. The ideal candidate will be both a strategic advisor and a hands-on technical leader — capable of engaging executives on business outcomes while rolling up sleeves to design data models, code in Apex, build LWCs, review pull requests, and architect complex integrations. Job Description / Key Responsibilities Business & Solution Architecture Partner with Sales Ops and Marketing Ops to define capability maps, sales forecasting models, and end-to-end CRM processes. Translate business needs into Salesforce platform solutions (Sales Cloud, Service Cloud, CPQ, Experience Cloud, Data Cloud). Own the solution blueprint across Sales processes, AI use cases, and automation workflows. Technical Architecture & Development Leadership Lead the design and development of custom Salesforce applications using Apex, Lightning Web Components (LWC), Triggers, Batch/Queueable classes, Platform Events, and Async Processing. Architect and govern complex integrations with external systems (ERP, LIMS, MDM, Data Warehouse, Marketing Automation) using REST/SOAP APIs, Platform Events, Middleware (MuleSoft/ETL). Define and manage data modeling, sharing/security architecture, and performance optimization strategies. Conduct code reviews, enforce coding standards, and mentor developers on Salesforce best practices. Drive DevOps practices with version control (Git), CI/CD pipelines, test automation, and release governance. AI & Automations Embed AI/Einstein/Agentforce into Sales workflows (lead scoring, opportunity insights, pipeline forecasting). Design and deliver Salesforce Flow Orchestration, Approvals, and Process Automations to streamline Sales Ops. Collaborate with AI/ML engineers to integrate predictive models, copilots, and intelligent automation into CRM. Stakeholder Engagement & Governance Act as the technical advisor and architect-of-record for Sales Ops and CRM transformations. Facilitate architecture design sessions, PoCs, and executive-level solution reviews. Establish and enforce architecture governance, RACI models, and technical debt management. Qualifications Required 8+ years of Salesforce experience, including architecture, solution design, and hands-on development. Expert in Apex programming (Triggers, Batch, Async, Platform Events, REST APIs). Strong expertise in Lightning Web Components (LWC), Aura components, and UI/UX best practices. Proven experience designing and managing API integrations, event-driven architectures, and middleware. Strong knowledge of Salesforce Sales Cloud, Service Cloud, CPQ, Experience Cloud. Hands-on experience with DevOps (Git, CI/CD, SFDX, automated testing frameworks). Proven ability to conduct code reviews, mentor developers, and enforce coding standards. Strong communication skills to engage with both executives and technical teams. Salesforce certifications: System Architect, Application Architect, Platform Developer II, or CTA track. Experience with Einstein Copilot, Agentforce, Data Cloud, MuleSoft, RPA, or Intelligent Document Processing (IDP). Background in high-scale enterprise integrations and automation-heavy Salesforce programs. Experience in health-tech, biotech, or B2B SaaS industries. Success Measures High-quality Salesforce solutions delivered with scalable architecture and clean code. Increased Sales Ops efficiency through automation and AI adoption. Measurable improvements in pipeline forecasting, sales execution, and CRM adoption. Reduction of technical debt and improved DevOps velocity. Why Join Us Be both a strategic Salesforce architect and a hands-on technical leader. Shape the future of Sales Ops transformation with AI and automation. Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, national origin, sex, age, religion, disability, genetics, veteran status, or any other legally protected status.
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