HealthEquity
Overview
Job Title: Business Experience Analyst
Job Locations: US-Remote
Our Mission
Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS.
What you can expect How you can make a difference
The Experience Analyst will be responsible for evaluating, creating, and executing training and documentation for their assigned service area. The team member will need to have excellent communication skills to drive significant organizational change. This individual will need to be a recognized subject matter expert who can apply their knowledge to educate and drive appropriate change in their area. They will be responsible for documentation within their assigned space and ensuring the knowledge base and other materials are clear and actionable for the servicing teams. They will drive process improvement within their assigned space and manage or support large projects that can be difficult, complex, and diverse in scope.
What you will be doing
Create new and updated process/product solutions for appropriate service and operational teams according to departmental and corporate strategies.
Gather, update, and create requirements and process documentation including functional requirements, business process requirements, and technical design documentation for servicing and operations groups.
Evaluate and perform gap analysis, deep dives into processes and mapping, anticipate requirements, and identify areas for improvement.
Gather team member and consumer insights relevant to the delivery of the service experience and share them with appropriate individuals or teams to enhance effectiveness and efficiency.
Execute on opportunities identified for enhancing the customer experience, optimizing cost effectiveness, and creating competitive differentiation by designing and improving workflows.
Create and validate education/training bases based on expertise and content.
Responsible for creating and performing UAT test cases, including the requirements and conditions for servicing and operational teams.
Consistently and proactively report updates to business leaders and project managers including progress, risks, and roadblocks.
Monitor performance guarantees and notify leadership of potential misses prior to deadlines to enable timely adjustments.
What you will need to be successful
Bachelor's in communication, technology, healthcare, or equivalent work experience.
3+ years relatable professional experience including service, operational, finance, healthcare, or business analytics work.
Proficiency with business and communications software; Outlook, Word, Excel, PowerPoint, and Visio is required.
Formal writing experience is highly desired.
Exceptional and articulate in written and oral communication, particularly in providing detailed processes and procedures while presenting to all levels within the company (end users to XLT).
Understand trends and updates within internal and external service and consumer driven accounts ecosystem.
Ability to think through new changes and help stakeholders consider needs and big-picture impacts.
Strong presentation skills in multiple technology tools.
Translate product to servicing speak.
General data analytics and business translation skills.
Experience gathering and documenting business requirements.
Experience creating and/or executing user acceptance test plans.
Exceptionally proactive and able to meet tight deadlines.
Ability to context switch between various tasks and knowledge.
High tolerance of ambiguity while being self-motivated.
Must be able to interpret a variety of instructions related to all job duties.
Knowledge of agile and SAFE preferred.
#LI-Remote
This is a remote position.
Salary Range $33.65 To $41.83 / hour
Benefits & Perks The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:
Medical, dental, and vision
HSA contribution and match
Dependent care FSA match
Full-time team members receive a minimum of 18 days of annual PTO and 13 paid holidays per year
Paid parental leave
401(k) match
Personal and healthcare financial literacy programs
Ongoing education & tuition assistance
Gym and fitness reimbursement
Wellness program incentives
Why work with HealthEquity HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position.
You belong at HealthEquity!
HealthEquity, Inc. is an equal opportunity employer and is committed to being an employer where no matter your background or identity you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy or about HealthEquity's applicant disability accommodation, drug-free workplace, background check, and E-Verify policies, please visit our Careers page.
HealthEquity uses Microsoft Copilot to transcribe screening interviews between candidates and their direct Talent Partner for note taking and interview summaries. By scheduling a screening interview with us, you consent to Microsoft Copilot's AI technology recording and transcribing your interview with your Talent Partner. You may opt out by notifying your Talent Partner in advance of the interview.
As AI is becoming a common tool throughout the application process, we want to be clear about its appropriate use at HealthEquity. Using AI to support resume writing, research, or interview preparation is acceptable if the content is accurate and genuinely represents your qualifications. For other key parts of our interview process, it is important that the ideas, communication, and work you share reflect your own voice. We ask that you participate in live interviews and complete assessments without AI assistance unless explicitly instructed otherwise. This ensures fairness and authenticity. We value honesty and the unique contributions you bring.
HealthEquity is committed to your privacy as an applicant. For information on our privacy policies, visit HealthEquity Privacy.
#J-18808-Ljbffr
Job Locations: US-Remote
Our Mission
Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS.
What you can expect How you can make a difference
The Experience Analyst will be responsible for evaluating, creating, and executing training and documentation for their assigned service area. The team member will need to have excellent communication skills to drive significant organizational change. This individual will need to be a recognized subject matter expert who can apply their knowledge to educate and drive appropriate change in their area. They will be responsible for documentation within their assigned space and ensuring the knowledge base and other materials are clear and actionable for the servicing teams. They will drive process improvement within their assigned space and manage or support large projects that can be difficult, complex, and diverse in scope.
What you will be doing
Create new and updated process/product solutions for appropriate service and operational teams according to departmental and corporate strategies.
Gather, update, and create requirements and process documentation including functional requirements, business process requirements, and technical design documentation for servicing and operations groups.
Evaluate and perform gap analysis, deep dives into processes and mapping, anticipate requirements, and identify areas for improvement.
Gather team member and consumer insights relevant to the delivery of the service experience and share them with appropriate individuals or teams to enhance effectiveness and efficiency.
Execute on opportunities identified for enhancing the customer experience, optimizing cost effectiveness, and creating competitive differentiation by designing and improving workflows.
Create and validate education/training bases based on expertise and content.
Responsible for creating and performing UAT test cases, including the requirements and conditions for servicing and operational teams.
Consistently and proactively report updates to business leaders and project managers including progress, risks, and roadblocks.
Monitor performance guarantees and notify leadership of potential misses prior to deadlines to enable timely adjustments.
What you will need to be successful
Bachelor's in communication, technology, healthcare, or equivalent work experience.
3+ years relatable professional experience including service, operational, finance, healthcare, or business analytics work.
Proficiency with business and communications software; Outlook, Word, Excel, PowerPoint, and Visio is required.
Formal writing experience is highly desired.
Exceptional and articulate in written and oral communication, particularly in providing detailed processes and procedures while presenting to all levels within the company (end users to XLT).
Understand trends and updates within internal and external service and consumer driven accounts ecosystem.
Ability to think through new changes and help stakeholders consider needs and big-picture impacts.
Strong presentation skills in multiple technology tools.
Translate product to servicing speak.
General data analytics and business translation skills.
Experience gathering and documenting business requirements.
Experience creating and/or executing user acceptance test plans.
Exceptionally proactive and able to meet tight deadlines.
Ability to context switch between various tasks and knowledge.
High tolerance of ambiguity while being self-motivated.
Must be able to interpret a variety of instructions related to all job duties.
Knowledge of agile and SAFE preferred.
#LI-Remote
This is a remote position.
Salary Range $33.65 To $41.83 / hour
Benefits & Perks The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:
Medical, dental, and vision
HSA contribution and match
Dependent care FSA match
Full-time team members receive a minimum of 18 days of annual PTO and 13 paid holidays per year
Paid parental leave
401(k) match
Personal and healthcare financial literacy programs
Ongoing education & tuition assistance
Gym and fitness reimbursement
Wellness program incentives
Why work with HealthEquity HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position.
You belong at HealthEquity!
HealthEquity, Inc. is an equal opportunity employer and is committed to being an employer where no matter your background or identity you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy or about HealthEquity's applicant disability accommodation, drug-free workplace, background check, and E-Verify policies, please visit our Careers page.
HealthEquity uses Microsoft Copilot to transcribe screening interviews between candidates and their direct Talent Partner for note taking and interview summaries. By scheduling a screening interview with us, you consent to Microsoft Copilot's AI technology recording and transcribing your interview with your Talent Partner. You may opt out by notifying your Talent Partner in advance of the interview.
As AI is becoming a common tool throughout the application process, we want to be clear about its appropriate use at HealthEquity. Using AI to support resume writing, research, or interview preparation is acceptable if the content is accurate and genuinely represents your qualifications. For other key parts of our interview process, it is important that the ideas, communication, and work you share reflect your own voice. We ask that you participate in live interviews and complete assessments without AI assistance unless explicitly instructed otherwise. This ensures fairness and authenticity. We value honesty and the unique contributions you bring.
HealthEquity is committed to your privacy as an applicant. For information on our privacy policies, visit HealthEquity Privacy.
#J-18808-Ljbffr