WesBanco
Consumer Loan Resolution Specialist - Credit Resolution
WesBanco, Wheeling, West Virginia, United States, 26003
Overview
Consumer Loan Resolution Specialist - Credit Resolution Join to apply for the Consumer Loan Resolution Specialist - Credit Resolution role at WesBanco. This position is hybrid. The employee is split between remote and office work on a formalized schedule. Location options include Bank Plaza - Wheeling, WV; Ellwood City - Ellwood City, PA; West Dixie - Elizabethtown, KY; and Youngstown Main - Youngstown, OH. Summary
Manages the day-to-day collections of a portfolio of credit lines and consumer and personal loans both secured and unsecured. Maintains a comprehensive knowledge of applicable state and federal regulations relating to collections and ensures that the Bank\'s policies and procedures are compliant with the same. Prepares files as an account progresses in delinquency and makes recommendations to management as to the required action needed to secure possession of collateral and/or payment of the past due amount.
Core Skills
Customer Service Skills: Willingness to provide a level of service which will clearly differentiate us from our competitors. Interpersonal Skills: Professional appearance and demeanor, interpersonal relations, work ethic and attitude. Written and verbal communication: Clear, concise, effective communication to management, bank employees and customers in a collaborative and solutions-oriented manner. Organizational skills: Ability to handle detail-oriented work with promptness. Ability to work in a fast-paced environment.
Essential Duties and Responsibilities
Initiates outbound and receives inbound calls relating to the collection of delinquent accounts. Reduces delinquency, prevents repossessions and/or foreclosure, and minimizes charge-offs/charge downs on assigned accounts. Determines reason for non-payment. Performs skip tracing to locate customers for whom contact details are not established, to verify phone number, address, and place of employment for the maker and co-maker(s). Reviews bank systems as needed to determine the scope of the customer relationship and facilitate collection. Prepares documentation for modifications, extensions, and file evaluation. Negotiates payment arrangements with borrowers. Maintains detailed tracking logs on all accounts throughout the collection process. Processes GL and Payment Tickets as applicable when payments are received. Researches and resolves billing and/or payment disputes on assigned accounts. Verifies Proof of Insurance for collateralized loans as needed. Orders appraisals when appropriate. Analyzes loan/collateral files to determine appropriate action. Reviews personal credit and asset reports to determine strategy. Organizes and prepares files to be referred for repossession and/or foreclosure. Makes appropriate notations for all correspondence and events in Intellect system.
Other Requirements
Banking is a highly regulated industry and you will be expected to acquire and maintain proficiency in the bank\'s policies and procedures, and adhere to all laws, rules and regulations applicable to your conduct and work. Completion of assigned compliance training in a timely manner is required. Ability to research problem situations and recommend appropriate action. High school diploma or GED.
Senior/Employment Details
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Banking
Referrals increase your chances of interviewing at WesBanco by 2x
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Consumer Loan Resolution Specialist - Credit Resolution Join to apply for the Consumer Loan Resolution Specialist - Credit Resolution role at WesBanco. This position is hybrid. The employee is split between remote and office work on a formalized schedule. Location options include Bank Plaza - Wheeling, WV; Ellwood City - Ellwood City, PA; West Dixie - Elizabethtown, KY; and Youngstown Main - Youngstown, OH. Summary
Manages the day-to-day collections of a portfolio of credit lines and consumer and personal loans both secured and unsecured. Maintains a comprehensive knowledge of applicable state and federal regulations relating to collections and ensures that the Bank\'s policies and procedures are compliant with the same. Prepares files as an account progresses in delinquency and makes recommendations to management as to the required action needed to secure possession of collateral and/or payment of the past due amount.
Core Skills
Customer Service Skills: Willingness to provide a level of service which will clearly differentiate us from our competitors. Interpersonal Skills: Professional appearance and demeanor, interpersonal relations, work ethic and attitude. Written and verbal communication: Clear, concise, effective communication to management, bank employees and customers in a collaborative and solutions-oriented manner. Organizational skills: Ability to handle detail-oriented work with promptness. Ability to work in a fast-paced environment.
Essential Duties and Responsibilities
Initiates outbound and receives inbound calls relating to the collection of delinquent accounts. Reduces delinquency, prevents repossessions and/or foreclosure, and minimizes charge-offs/charge downs on assigned accounts. Determines reason for non-payment. Performs skip tracing to locate customers for whom contact details are not established, to verify phone number, address, and place of employment for the maker and co-maker(s). Reviews bank systems as needed to determine the scope of the customer relationship and facilitate collection. Prepares documentation for modifications, extensions, and file evaluation. Negotiates payment arrangements with borrowers. Maintains detailed tracking logs on all accounts throughout the collection process. Processes GL and Payment Tickets as applicable when payments are received. Researches and resolves billing and/or payment disputes on assigned accounts. Verifies Proof of Insurance for collateralized loans as needed. Orders appraisals when appropriate. Analyzes loan/collateral files to determine appropriate action. Reviews personal credit and asset reports to determine strategy. Organizes and prepares files to be referred for repossession and/or foreclosure. Makes appropriate notations for all correspondence and events in Intellect system.
Other Requirements
Banking is a highly regulated industry and you will be expected to acquire and maintain proficiency in the bank\'s policies and procedures, and adhere to all laws, rules and regulations applicable to your conduct and work. Completion of assigned compliance training in a timely manner is required. Ability to research problem situations and recommend appropriate action. High school diploma or GED.
Senior/Employment Details
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Banking
Referrals increase your chances of interviewing at WesBanco by 2x
#J-18808-Ljbffr