Delaware North at Syracuse Hancock International Airport
Multi Unit Supervisor
Delaware North at Syracuse Hancock International Airport, Syracuse, New York, United States
The opportunity
Delaware North Travel is searching for a full-time Supervisor to join our team at Syracuse Airport in Syracuse, New York. When guests are provided with excellent service, this is where we have achieved our greatest goal. As a Supervisor, you will lead hourly staff in the daily performance of their duties and effectively prioritize multiple tasks.
On July 10, 2025, Delaware North announced its US-based Travel Hospitality Services (THS) business will be sold to Areas, a global leader in travel dining and retail. The sale is expected to be finalized in the fourth quarter of 2025. Upon completion of the sale, all THS team members will become part of Areas. Areas will operate 369 locations in 27 airports and 12 travel plazas nationwide, with a U.S. workforce of over 6,000. Globally, Areas serves travelers in 11 countries with 2,200 points of sale and over $3 billion in annual revenue. For more information, please visit: www.areas.com
Pay $21.00 – $22.00 / hour
Information on our comprehensive benefits package can be found at www.careers.delawarenorth.com/whatweoffer
What we offer We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
Weekly pay
Employee assistance program
Training and development opportunities
Employee discounts
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
What will you do?
Maintain a safe and clean environment for guests and team members, ensuring the venue is adequately stocked with all products and supplies needed for service and all departmental and organizational policies and procedures are met
Assign duties to team members on shift and perform some service tasks
Assist managers in team member training and compliance
Investigate and resolve service complaints, review procedures operational areas in need of attention, as well as assisting in the management of staffing levels in accordance with budgetary goals and business volume
Greet guests positively, professionally and as an individual, and monitor guests’ and team member need within your assigned area
More about you
Experience working in a restaurant
Supervisory experience
Self-motivated, superior organization and guest service abilities
Excellent written and verbal communication skills with customer relation skills
Must be at least 18 years of age
No college degree required
Physical requirements
Must be able to carry up to 35 lbs
Standing, walking, bending for the duration of the shift, occasionally pushing and pulling to move equipment, mops, and brooms
Shift details Days Evenings Holidays Weekends 8hr shift
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On July 10, 2025, Delaware North announced its US-based Travel Hospitality Services (THS) business will be sold to Areas, a global leader in travel dining and retail. The sale is expected to be finalized in the fourth quarter of 2025. Upon completion of the sale, all THS team members will become part of Areas. Areas will operate 369 locations in 27 airports and 12 travel plazas nationwide, with a U.S. workforce of over 6,000. Globally, Areas serves travelers in 11 countries with 2,200 points of sale and over $3 billion in annual revenue. For more information, please visit: www.areas.com
Pay $21.00 – $22.00 / hour
Information on our comprehensive benefits package can be found at www.careers.delawarenorth.com/whatweoffer
What we offer We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
Weekly pay
Employee assistance program
Training and development opportunities
Employee discounts
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
What will you do?
Maintain a safe and clean environment for guests and team members, ensuring the venue is adequately stocked with all products and supplies needed for service and all departmental and organizational policies and procedures are met
Assign duties to team members on shift and perform some service tasks
Assist managers in team member training and compliance
Investigate and resolve service complaints, review procedures operational areas in need of attention, as well as assisting in the management of staffing levels in accordance with budgetary goals and business volume
Greet guests positively, professionally and as an individual, and monitor guests’ and team member need within your assigned area
More about you
Experience working in a restaurant
Supervisory experience
Self-motivated, superior organization and guest service abilities
Excellent written and verbal communication skills with customer relation skills
Must be at least 18 years of age
No college degree required
Physical requirements
Must be able to carry up to 35 lbs
Standing, walking, bending for the duration of the shift, occasionally pushing and pulling to move equipment, mops, and brooms
Shift details Days Evenings Holidays Weekends 8hr shift
#J-18808-Ljbffr