TALENT Software Services
Analyst, Workstation Support
TALENT Software Services, Charleston, South Carolina, United States, 29408
Overview
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Responsibilities
Configure, install, and maintain desktop software and hardware. Provide technical support and guidance to users.
Monitor and update the dispatch system and work incoming tickets as assigned. Troubleshoot, provide end-user guidance, and develop documentation. Ensure data backup for user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensure proper configuration and adherence to security configurations and settings.
Test, troubleshoot, maintain, modify, validate and document application packages.
Document configurations and standards so that colleagues can reference similar issues and improve resolution time. Assist other departments as needed to resolve issues.
May perform administrative tasks such as reporting, ordering replacement parts, and tracking status/inventory of items.
Keeps apprised of new technologies related to workstation support procedures.
Qualifications
Required Education:
Associate Degree in Computer Science, Information Technology, or other job related field, or 2 years of job related work experience.
Required Work Experience:
2 years of technical operations support experience.
Required Licenses and Certificates:
A Certification.
Required Skills and Abilities:
Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Able to provide on-the-spot training to users. Understands operating systems imaging concepts. Able to make recommendations on selection of hardware and software products to address business requirements.
Required Software and Other Tools:
Familiarity with computer and workstation equipment.
Preferred Skills and Abilities:
Able to assist in the support and maintenance of the overall infrastructure.
Work Environment Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
Routine transporting of items up to 30 lbs. Transporting items up to 70lbs on occasion.
Education & Experience Details Required Education: Associate Degree in Computer Science, Information Technology, or other job related field, or 2 years of job related work experience.
Required Work Experience: 2 years of technical operations support experience.
Required Licenses and Certificates: A Certification.
Location Charleston, South Carolina Metropolitan Area
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Responsibilities
Configure, install, and maintain desktop software and hardware. Provide technical support and guidance to users.
Monitor and update the dispatch system and work incoming tickets as assigned. Troubleshoot, provide end-user guidance, and develop documentation. Ensure data backup for user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensure proper configuration and adherence to security configurations and settings.
Test, troubleshoot, maintain, modify, validate and document application packages.
Document configurations and standards so that colleagues can reference similar issues and improve resolution time. Assist other departments as needed to resolve issues.
May perform administrative tasks such as reporting, ordering replacement parts, and tracking status/inventory of items.
Keeps apprised of new technologies related to workstation support procedures.
Qualifications
Required Education:
Associate Degree in Computer Science, Information Technology, or other job related field, or 2 years of job related work experience.
Required Work Experience:
2 years of technical operations support experience.
Required Licenses and Certificates:
A Certification.
Required Skills and Abilities:
Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Able to provide on-the-spot training to users. Understands operating systems imaging concepts. Able to make recommendations on selection of hardware and software products to address business requirements.
Required Software and Other Tools:
Familiarity with computer and workstation equipment.
Preferred Skills and Abilities:
Able to assist in the support and maintenance of the overall infrastructure.
Work Environment Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
Routine transporting of items up to 30 lbs. Transporting items up to 70lbs on occasion.
Education & Experience Details Required Education: Associate Degree in Computer Science, Information Technology, or other job related field, or 2 years of job related work experience.
Required Work Experience: 2 years of technical operations support experience.
Required Licenses and Certificates: A Certification.
Location Charleston, South Carolina Metropolitan Area
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr