Adtalem Global Education
Student Finance Processing Manager
Adtalem Global Education, Lisle, Illinois, United States, 60532
Overview
Company Description About Adtalem Global Education
Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world. Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University. We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment. Visit Adtalem.com for more information, and follow us on LinkedIn and Instagram. Responsibilities
Directs and manages a Student Finance team that is responsible and accountable for the invoicing and certification of non-TIV funds in addition to billing, payment posting, reporting, and account management, and provides leadership to continually improve academic partner services. Ensures that the department is appropriately staffed which includes interviewing candidates, making hiring/promotion decisions, and ensuring all colleagues understand their role and responsibility. Evaluates and reviews current customer service/operational practices and processes and advises management on recommendations for improvement. Provides management with tracking, reporting, and assessment of outcomes. Leads in the development of colleagues, department, and/or functional area that have an integral role in the overall customer service/operational initiative. Develops, implements, and monitors schedules that provide effective coverage to ensure quality. May prepare department staffing and budget plans and maintain adequate staffing while remaining within service level. Ensures that colleagues have the needed tools and resources to collaborate with various Adtalem Global Education functions, applying knowledge of military, finance, and higher education policies, compliance and regulations to assist in the resolution of student account concerns. Identify and shares best practices with the department members to ensure that all staff members continuously provide and improve the student experience. Maintain a thorough understanding of all non-Title IV Student Finance programs, policies and procedures. May assist with designing and presenting any special reports/projects. Completes other duties as assigned. Performs other duties as assigned. Complies with all policies and standards. Qualifications
Bachelor\'s Degree required Master\'s Degree preferred 4 years of combined professional experience required Prior people management experience required Experience working in a service-oriented industry and environment required Experience in budget preparation, financial modeling, and accounting management preferred Prior experience speaking in front of senior leadership required Must have knowledge of federal and state financial aid rules and regulations PC skills in Microsoft Office and financial aid software Understand and support internal and external customer needs Exceptional leadership, critical thinking, organization, and interpersonal communication skills. Ability to interact with all levels of the organization and work in a fast-paced environment. Ability to work independently and make sound decisions without supervision or direction Non-Title IV student finance experience required. Specifically, knowledge of principles, practices, methodology, and procedures for the provision of student financial aid and knowledge of federal and state financial aid laws Proven ability to set deadlines and ensure projects are completed Strong presentation skills Additional Information
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $61,720.78 and $108,334.92. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits. Adtalem offers a robust suite of benefits including: Health, dental, vision, life and disability insurance 401k Retirement Program + 6% employer match Participation in Adtalem’s Flexible Time Off (FTO) Policy 12 Paid Holidays For more information related to our benefits please visit: careers.adtalem.com/benefits Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
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Company Description About Adtalem Global Education
Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world. Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University. We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment. Visit Adtalem.com for more information, and follow us on LinkedIn and Instagram. Responsibilities
Directs and manages a Student Finance team that is responsible and accountable for the invoicing and certification of non-TIV funds in addition to billing, payment posting, reporting, and account management, and provides leadership to continually improve academic partner services. Ensures that the department is appropriately staffed which includes interviewing candidates, making hiring/promotion decisions, and ensuring all colleagues understand their role and responsibility. Evaluates and reviews current customer service/operational practices and processes and advises management on recommendations for improvement. Provides management with tracking, reporting, and assessment of outcomes. Leads in the development of colleagues, department, and/or functional area that have an integral role in the overall customer service/operational initiative. Develops, implements, and monitors schedules that provide effective coverage to ensure quality. May prepare department staffing and budget plans and maintain adequate staffing while remaining within service level. Ensures that colleagues have the needed tools and resources to collaborate with various Adtalem Global Education functions, applying knowledge of military, finance, and higher education policies, compliance and regulations to assist in the resolution of student account concerns. Identify and shares best practices with the department members to ensure that all staff members continuously provide and improve the student experience. Maintain a thorough understanding of all non-Title IV Student Finance programs, policies and procedures. May assist with designing and presenting any special reports/projects. Completes other duties as assigned. Performs other duties as assigned. Complies with all policies and standards. Qualifications
Bachelor\'s Degree required Master\'s Degree preferred 4 years of combined professional experience required Prior people management experience required Experience working in a service-oriented industry and environment required Experience in budget preparation, financial modeling, and accounting management preferred Prior experience speaking in front of senior leadership required Must have knowledge of federal and state financial aid rules and regulations PC skills in Microsoft Office and financial aid software Understand and support internal and external customer needs Exceptional leadership, critical thinking, organization, and interpersonal communication skills. Ability to interact with all levels of the organization and work in a fast-paced environment. Ability to work independently and make sound decisions without supervision or direction Non-Title IV student finance experience required. Specifically, knowledge of principles, practices, methodology, and procedures for the provision of student financial aid and knowledge of federal and state financial aid laws Proven ability to set deadlines and ensure projects are completed Strong presentation skills Additional Information
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $61,720.78 and $108,334.92. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits. Adtalem offers a robust suite of benefits including: Health, dental, vision, life and disability insurance 401k Retirement Program + 6% employer match Participation in Adtalem’s Flexible Time Off (FTO) Policy 12 Paid Holidays For more information related to our benefits please visit: careers.adtalem.com/benefits Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
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