PetSmart
Overview
Join to apply for the
Retail Store Manager
role at
PetSmart PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Store Manager About Life At PetSmart
At PetSmart, we’re more than just a company
obsessed with pets ; we’re
obsessed with our people too . Our values are rooted in
unconditional love —a lesson we learn from our pets—and staying
united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Benefits That Benefit You
Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Paid bi-weekly Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for fulltime associates Career pathing Development opportunities Job Summary
PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role provides exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store. Essential Responsibilities
Job responsibilities include, but are not limited to, and may vary depending on store characteristics and needs. People Leadership
Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback. Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader. Facilitates the associate experience and supports associate development, including but not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning. Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages ownership of results. Cascades information to associates and adjusts team priorities to meet goals and commitments. Ensures alignment and responds effectively to a changing environment. Addresses and administers associate complaints and grievances. Recognizes and celebrates associates driving overall engagement. Accountable for ensuring all associate reviews are delivered on time. Overall Store Experience
Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy. Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responses to general and escalated pet parent concerns. Builds a store environment focused on delivering an exceptional, positive in-store pet parent and associate experience. Evaluates operations and seeks opportunities to continuously improve processes and services. Collaborates with the Store Leadership team to ensure efficient outcomes of in-store and community events, including partnerships with local adoption groups. Maintains store standards and leads a culture of empowerment by ensuring compliance with policies and procedures and code of ethics. Conducts monthly Core and Services Walks to validate proper execution of policies and procedures. Prioritizes a safe environment for associates, pets, and pet parents. Ensures compliance with inventory management tools to maintain appropriate in-stock levels. Communicates business and financial objectives to other leaders within the store. Reviews in-store cameras to assess safety practices and coaching needs; follows up with coaching and accountability as appropriate. Responsible for taking immediate action and reporting when a sick/injured pet is identified in the store; transport to the vet as needed. Shared responsibility with store opening and closing procedures to uphold the brand promise. Business Management
Deliver corporate strategy and profitability goals by executing direction set by leadership. Analyze, identify root causes, and respond to various store reports; communicate results and create improvement plans. Identify and drive opportunities to grow the business; hold associates accountable for store P&L targets such as sales and shrink. Manage expenses including labor and supplies and other store metrics. Collaborate with home office partners to submit and follow up on store-related work orders and purchase card allocations. Create and post schedules for the entire store. Payroll processing weekly and labor management within budget. Run daily, weekly, and monthly reporting and paperwork as required. Perform store-related errands to support store needs. Qualifications
4-6 years of retail leadership or experience in a customer-focused environment. Full time availability; flexibility in schedule; ability to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibility
Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates, following PetSmart’s policies and procedures. Physical Demands and Work Environment
Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Reasonable accommodations may be made for disabilities. Lift up to 50 pounds frequently and up to 100+ pounds occasionally; team lifting as needed. Exposure to moving parts, pet hair, and a moderate to high noise environment; exposure to live animals is common. Do What You Love
Join us for a chance to make a meaningful impact every day. We cherish diversity and the perspectives of our 50,000 associates, united by a passion for pets. Apply now! Notes
This listing may not indicate current openings; we continually build a network of candidates. Roles vary by store. This job summary describes general duties; you will receive a formal job description if hired. This position is eligible for benefits as described at https://benefits.petsmart.com/us/. PetSmart is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national or ethnic origin, disability, or other protected characteristics. Applicants must be over 18 (where required by law). Locations with Fair Chance ordinances will be considered in accordance with applicable law.
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Join to apply for the
Retail Store Manager
role at
PetSmart PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Store Manager About Life At PetSmart
At PetSmart, we’re more than just a company
obsessed with pets ; we’re
obsessed with our people too . Our values are rooted in
unconditional love —a lesson we learn from our pets—and staying
united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Benefits That Benefit You
Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Paid bi-weekly Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for fulltime associates Career pathing Development opportunities Job Summary
PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role provides exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store. Essential Responsibilities
Job responsibilities include, but are not limited to, and may vary depending on store characteristics and needs. People Leadership
Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback. Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader. Facilitates the associate experience and supports associate development, including but not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning. Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages ownership of results. Cascades information to associates and adjusts team priorities to meet goals and commitments. Ensures alignment and responds effectively to a changing environment. Addresses and administers associate complaints and grievances. Recognizes and celebrates associates driving overall engagement. Accountable for ensuring all associate reviews are delivered on time. Overall Store Experience
Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy. Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responses to general and escalated pet parent concerns. Builds a store environment focused on delivering an exceptional, positive in-store pet parent and associate experience. Evaluates operations and seeks opportunities to continuously improve processes and services. Collaborates with the Store Leadership team to ensure efficient outcomes of in-store and community events, including partnerships with local adoption groups. Maintains store standards and leads a culture of empowerment by ensuring compliance with policies and procedures and code of ethics. Conducts monthly Core and Services Walks to validate proper execution of policies and procedures. Prioritizes a safe environment for associates, pets, and pet parents. Ensures compliance with inventory management tools to maintain appropriate in-stock levels. Communicates business and financial objectives to other leaders within the store. Reviews in-store cameras to assess safety practices and coaching needs; follows up with coaching and accountability as appropriate. Responsible for taking immediate action and reporting when a sick/injured pet is identified in the store; transport to the vet as needed. Shared responsibility with store opening and closing procedures to uphold the brand promise. Business Management
Deliver corporate strategy and profitability goals by executing direction set by leadership. Analyze, identify root causes, and respond to various store reports; communicate results and create improvement plans. Identify and drive opportunities to grow the business; hold associates accountable for store P&L targets such as sales and shrink. Manage expenses including labor and supplies and other store metrics. Collaborate with home office partners to submit and follow up on store-related work orders and purchase card allocations. Create and post schedules for the entire store. Payroll processing weekly and labor management within budget. Run daily, weekly, and monthly reporting and paperwork as required. Perform store-related errands to support store needs. Qualifications
4-6 years of retail leadership or experience in a customer-focused environment. Full time availability; flexibility in schedule; ability to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibility
Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates, following PetSmart’s policies and procedures. Physical Demands and Work Environment
Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Reasonable accommodations may be made for disabilities. Lift up to 50 pounds frequently and up to 100+ pounds occasionally; team lifting as needed. Exposure to moving parts, pet hair, and a moderate to high noise environment; exposure to live animals is common. Do What You Love
Join us for a chance to make a meaningful impact every day. We cherish diversity and the perspectives of our 50,000 associates, united by a passion for pets. Apply now! Notes
This listing may not indicate current openings; we continually build a network of candidates. Roles vary by store. This job summary describes general duties; you will receive a formal job description if hired. This position is eligible for benefits as described at https://benefits.petsmart.com/us/. PetSmart is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national or ethnic origin, disability, or other protected characteristics. Applicants must be over 18 (where required by law). Locations with Fair Chance ordinances will be considered in accordance with applicable law.
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