Major Account Manager

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer: Multiple medical plans including a high deductible, low cost health plan Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation Employee Stock Purchase Program with additional opportunities to earn stock in the Company Retirement planning through the Company’s 401(k) Our Account Managers, Major Accounts play a key role in growing business with the country’s largest buyers and sellers. This is an exciting opportunity for someone who has experience working as part of a team both inside and outside of ACV Auctions. What you will do: Actively and consistently support all efforts to simplify and enhance the customer experience. Stay in close contact with an established list of current customers via phone, email, text and in person. Maintain and grow selling and buying wallet share with current and growing account base. Whiteglove onboarding of accounts, including coordinating with outside sales. Maintain sell-through (for selling), success-rate (for buyers) and other key metrics to ensure continued dealer engagement. Quarterback issues that occur within your customer base and work inter-departmentally to solve. Meet or exceed SLA’s to issue resolution. Help communicate inventory from sellers to the appropriate account managers and concierge account managers. Become a trusted advisor to our customers while working to keep them listing/selling, bidding/buying cars with ACV. Meet or exceed all sales quotas in assigned account base. Record relevant information within Salesforce. Maintain regular communication with ACV's leadership team, and communicate client needs across operational departments. Act as an internal advocate for the operational and product needs of our largest buyers and sellers. Qualify opportunities for product integration including buying and selling APIs. Recognize and pitch cross-sale opportunities when applicable. Perform additional duties as assigned. What you will need: 4 Year / Bachelors Degree - required 2 year(s) Telesales experience in a B to B environment as well as automotive retail or outside sales experience required. Ability to read, write, speak and understand English. Ability to travel to client meetings and conferences an average of 10% of the year. A reliable self-starter attitude who is capable of thriving in an entrepreneurial environment. The desire to roll up your sleeves to get stuff done; doing whatever it takes to delight a customer while still getting the job done. Call center experience or relevant experience selling is a plus. Direct selling of commodity / non-commodity products and services or consultative sales background will also be considered. Team Player and adaptable. A history of winning awards for being awesome in some way. Excellent communication skills and organizational skills. Strong skills in Microsoft Excel. A sense of urgency and self-motivation. Compensation: $55,500 - $60,000 annually. This position is eligible for additional compensation pursuant to ACV’s incentive compensation plan. At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

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