Glenwood
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Revenue Cycle Manager
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Glenwood Glenwood, Inc. is a progressive, mission-driven organization dedicated to improving the lives of individuals and families impacted by autism and other mental health challenges. We’re seeking a passionate and detail-oriented professional to join our team in a key financial operations role focused on optimizing service payment processes and strengthening partnerships with third-party payers. The
Revenue Cycle Manager
is responsible for the end-to-end oversight of the revenue cycle process, with a primary focus on managing the relationship and performance of an external third-party billing company. This position reports directly to the Director of Finance and plays a vital role in ensuring the financial sustainability of our programs through collaborative oversight of claims, compliance, and vendor relationships. Work Schedule:
Full-time, Day, Monday-Friday, 8:30a-4:30p (with some flexibility). Excellent Pay and Benefits : Include paid vacation/sick leave, BCBS of Alabama vision/dental/health insurance, retirement plan with match, as well as life insurance and flexible spending account and other optional coverages for employees to select from. Glenwood offers a generous leave policy. Essential Functions
Vendor Oversight & Relationship Management Monitor vendor performance against key performance indicators (KPIs), including clean claims rate, denial rate, days in AR, and collection percentage. Conduct regular reviews and hold the vendor accountable for outcomes. Escalate and resolve billing and collection issues in collaboration with the vendor. Revenue Cycle Management
Oversee the full revenue cycle process, including charge capture, coding, claim submission, payment posting, denial management, and collections. Ensure behavioral health services (e.g., psychotherapy, psychological assessments, ABA services, SLP/OT assessments/services) are billed in compliance with payer requirements and documentation standards. Collaborate with clinical and operational teams to ensure accurate and timely charge entry. Analytics & Reporting
Analyze and interpret revenue cycle data to identify trends, risks, and opportunities for improvement. Provide regular reports to leadership on billing performance, AR aging, denial rates, and cash collections. Develop and implement action plans to improve key revenue cycle metrics. Compliance & Process Improvement
Maintain knowledge of behavioral health billing nuances, including prior authorizations, frequency limits, and state Medicaid variations. Identify and implement process improvements to streamline revenue cycle functions. Support audits and payer reviews by preparing accurate records and reports. Team Collaboration & Training
Serve as a subject matter expert for internal staff on behavioral health billing and coding practices. Partner with clinical leadership to provide feedback on documentation or coding deficiencies. Conduct periodic training for front office and clinical teams on billing-related workflows, such as authorization capture, encounter completion, and accurate service coding. Required Knowledge, Skills, and Abilities
Builds trust and rapport with internal and external stakeholders. Clear and professional communication skills. Proactive in identifying issues and proposing solutions. Responds well to changing regulations, payer requirements, and organizational needs. Excellent organizational and analytical skills. Experience working with 3rd party payer systems (HMO, PPO, Medicare/Medicaid, etc.). Strong understanding of medical billing, insurance reimbursement, coding (CPT, ICD-10), and healthcare compliance. Proficiency with Electronic Health Record (EHR) and billing software systems. Education
Bachelor’s degree preferred, or equivalent experience in healthcare financial operations, claims oversight, or vendor management. A minimum of three years of revenue cycle management, preferably in a behavioral healthcare setting. Glenwood is committed to a diverse and inclusive workplace. We provide equal employment opportunities to all applicants, without regard to race, religion, creed, color, national origin, gender, sexual orientation, gender identity, age, ancestry, physical or mental disability, medical condition or characteristics, genetic information, marital status, citizenship, veteran status or any other classification prohibited by applicable local, State, or Federal laws.
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Revenue Cycle Manager
role at
Glenwood Glenwood, Inc. is a progressive, mission-driven organization dedicated to improving the lives of individuals and families impacted by autism and other mental health challenges. We’re seeking a passionate and detail-oriented professional to join our team in a key financial operations role focused on optimizing service payment processes and strengthening partnerships with third-party payers. The
Revenue Cycle Manager
is responsible for the end-to-end oversight of the revenue cycle process, with a primary focus on managing the relationship and performance of an external third-party billing company. This position reports directly to the Director of Finance and plays a vital role in ensuring the financial sustainability of our programs through collaborative oversight of claims, compliance, and vendor relationships. Work Schedule:
Full-time, Day, Monday-Friday, 8:30a-4:30p (with some flexibility). Excellent Pay and Benefits : Include paid vacation/sick leave, BCBS of Alabama vision/dental/health insurance, retirement plan with match, as well as life insurance and flexible spending account and other optional coverages for employees to select from. Glenwood offers a generous leave policy. Essential Functions
Vendor Oversight & Relationship Management Monitor vendor performance against key performance indicators (KPIs), including clean claims rate, denial rate, days in AR, and collection percentage. Conduct regular reviews and hold the vendor accountable for outcomes. Escalate and resolve billing and collection issues in collaboration with the vendor. Revenue Cycle Management
Oversee the full revenue cycle process, including charge capture, coding, claim submission, payment posting, denial management, and collections. Ensure behavioral health services (e.g., psychotherapy, psychological assessments, ABA services, SLP/OT assessments/services) are billed in compliance with payer requirements and documentation standards. Collaborate with clinical and operational teams to ensure accurate and timely charge entry. Analytics & Reporting
Analyze and interpret revenue cycle data to identify trends, risks, and opportunities for improvement. Provide regular reports to leadership on billing performance, AR aging, denial rates, and cash collections. Develop and implement action plans to improve key revenue cycle metrics. Compliance & Process Improvement
Maintain knowledge of behavioral health billing nuances, including prior authorizations, frequency limits, and state Medicaid variations. Identify and implement process improvements to streamline revenue cycle functions. Support audits and payer reviews by preparing accurate records and reports. Team Collaboration & Training
Serve as a subject matter expert for internal staff on behavioral health billing and coding practices. Partner with clinical leadership to provide feedback on documentation or coding deficiencies. Conduct periodic training for front office and clinical teams on billing-related workflows, such as authorization capture, encounter completion, and accurate service coding. Required Knowledge, Skills, and Abilities
Builds trust and rapport with internal and external stakeholders. Clear and professional communication skills. Proactive in identifying issues and proposing solutions. Responds well to changing regulations, payer requirements, and organizational needs. Excellent organizational and analytical skills. Experience working with 3rd party payer systems (HMO, PPO, Medicare/Medicaid, etc.). Strong understanding of medical billing, insurance reimbursement, coding (CPT, ICD-10), and healthcare compliance. Proficiency with Electronic Health Record (EHR) and billing software systems. Education
Bachelor’s degree preferred, or equivalent experience in healthcare financial operations, claims oversight, or vendor management. A minimum of three years of revenue cycle management, preferably in a behavioral healthcare setting. Glenwood is committed to a diverse and inclusive workplace. We provide equal employment opportunities to all applicants, without regard to race, religion, creed, color, national origin, gender, sexual orientation, gender identity, age, ancestry, physical or mental disability, medical condition or characteristics, genetic information, marital status, citizenship, veteran status or any other classification prohibited by applicable local, State, or Federal laws.
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