Macy's
Retail Cosmetics Sales Counter Manager - Estee Lauder, Orland Square - Full Time
Macy's, Orland Park, Illinois, United States, 60467
Overview
Retail Cosmetics Sales Counter Manager - Estee Lauder, Orland Square - Full Time This range is provided by Macy's. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$16.50/hr - $25.50/hr Job Overview
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer engagement—delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty and style preferences. You’ll inspire teamwork to drive sales and elevate the customer experience by creating meaningful, long-lasting connections. With a strong focus on client development, you will cultivate a loyal customer base through outreach, follow-up, and consistent, personalized service. In addition to meeting and exceeding sales goals, you’ll analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You\'ll also oversee stock presentation, hygiene standards, and team performance to ensure an exceptional and polished brand experience. Responsibilities
Deliver exceptional customer service through personalized consultations and expert product knowledge Build lasting relationships with clients and drive client development through outreach and follow-up Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results Plan and execute in-store and vendor-led events to drive traffic and engagement Maintain brand standards through proper merchandising, hygiene, and stock replenishment Acquire new customers by opening credit accounts and sharing loyalty benefits Collaborate with vendors, personal stylists, and store leadership to optimize outcomes Resolve customer concerns in a professional and customer-first manner Stay informed on new launches, best-sellers, and beauty trends to support team education Manage multiple priorities in a fast-paced environment with strong attention to detail Demonstrate flexibility, sound judgment, and a passion for the beauty industry Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality Qualifications
3–5 years of relevant retail, beauty, or leadership experience preferred Understand and communicate effectively with customers, co-workers, and supervisors Read and understand employment policies and safety rules/procedures in English Essential Physical Requirements
Talking, lifting, constant moving, standing, and reaching with arms and hands Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, and climbing ladders Close vision, color vision, depth perception, and focus adjustment Frequent use of computers and other technology, including cash register operations What We Can Offer You
Join a team where work is as rewarding as it is fun. We offer a dynamic, inclusive environment with competitive pay and benefits, comprehensive health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, leadership development, and opportunities to participate in colleague resource groups and volunteer programs. Benefits
Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice About Us
This is a great time to join Macy’s. We offer opportunities to help customers find perfect gifts, streamline operations, enhance online experiences, and participate in memorable moments across our brand. Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. Note: This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com. Seniority level
Not Applicable Employment type
Full-time Job function
Sales and Business Development Industries
Retail Apparel and Fashion Referrals increase your chances of interviewing at Macy\'s by 2x Get notified about new Cosmetics Specialist jobs in Orland Park, IL.
#J-18808-Ljbffr
Retail Cosmetics Sales Counter Manager - Estee Lauder, Orland Square - Full Time This range is provided by Macy's. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$16.50/hr - $25.50/hr Job Overview
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer engagement—delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty and style preferences. You’ll inspire teamwork to drive sales and elevate the customer experience by creating meaningful, long-lasting connections. With a strong focus on client development, you will cultivate a loyal customer base through outreach, follow-up, and consistent, personalized service. In addition to meeting and exceeding sales goals, you’ll analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You\'ll also oversee stock presentation, hygiene standards, and team performance to ensure an exceptional and polished brand experience. Responsibilities
Deliver exceptional customer service through personalized consultations and expert product knowledge Build lasting relationships with clients and drive client development through outreach and follow-up Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results Plan and execute in-store and vendor-led events to drive traffic and engagement Maintain brand standards through proper merchandising, hygiene, and stock replenishment Acquire new customers by opening credit accounts and sharing loyalty benefits Collaborate with vendors, personal stylists, and store leadership to optimize outcomes Resolve customer concerns in a professional and customer-first manner Stay informed on new launches, best-sellers, and beauty trends to support team education Manage multiple priorities in a fast-paced environment with strong attention to detail Demonstrate flexibility, sound judgment, and a passion for the beauty industry Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality Qualifications
3–5 years of relevant retail, beauty, or leadership experience preferred Understand and communicate effectively with customers, co-workers, and supervisors Read and understand employment policies and safety rules/procedures in English Essential Physical Requirements
Talking, lifting, constant moving, standing, and reaching with arms and hands Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, and climbing ladders Close vision, color vision, depth perception, and focus adjustment Frequent use of computers and other technology, including cash register operations What We Can Offer You
Join a team where work is as rewarding as it is fun. We offer a dynamic, inclusive environment with competitive pay and benefits, comprehensive health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, leadership development, and opportunities to participate in colleague resource groups and volunteer programs. Benefits
Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice About Us
This is a great time to join Macy’s. We offer opportunities to help customers find perfect gifts, streamline operations, enhance online experiences, and participate in memorable moments across our brand. Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. Note: This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com. Seniority level
Not Applicable Employment type
Full-time Job function
Sales and Business Development Industries
Retail Apparel and Fashion Referrals increase your chances of interviewing at Macy\'s by 2x Get notified about new Cosmetics Specialist jobs in Orland Park, IL.
#J-18808-Ljbffr