CHANEL
After Sales Coordinator, Dallas
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
About the role This position will be vital for ensuring the highest standards of providing clients with prompt, professional, warm, and courteous service while handling other operational responsibilities.
What impact you can create at CHANEL
Repair Drop Off & Pick Up: Assist client at repair drop off and perform initial assessment on repair possibility with client
Repair Drop Off & Pick Up: Manage client expectations by communicating repair details, condition, spare part possibility and repair lead time
Repair Drop Off & Pick Up: Enter all required detailed information in CASS and generate a claim
Repair Drop Off & Pick Up: Assist client at pick up by confirming all agreed repair requests at drop off are completed, process POS transaction for payment or close the claim
Operational Responsibilities: Responsible for Open Claims Report for both Fashion and WFJ
Operational Responsibilities: Assist and partner with inventory team on all quality alerts for boutique
Operational Responsibilities: Quality check on all returned repairs from all workshops
Operational Responsibilities: Follow up with client through the life cycle of repairs which includes status updates, quality assessment, quotation approvals, etc.
Operational Responsibilities: Maintain active communication with all workshops
Operational Responsibilities: Respond to all emails within a timely manner
Operational Responsibilities: Process all incoming and outgoing stock repairs in CASS and MMS
Operational Responsibilities: Coordinate with clients and workshops on shipping and receiving
Operational Responsibilities: Partner with boutique and other team members on client escalations
Operational Responsibilities: Process boutique stock repair and damage
You are energized by
The history and heritage of The House of CHANEL
Demonstrating your expertise in customer service principles and practices
Attention to detail and accuracy
Desire to collaborate effectively with a diverse team
Ability to multi-task projects in a dynamic, fast paced environment
What you will bring to the team
Ability to thrive in a team environment and work collaboratively
Understanding of and passion for client experience
Excellent communication skills
Foreign language skills are preferred but not required
Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
Curiosity and desire to learn and grow professionally within the world of CHANEL
Position Logistics
Strong mindset of client services
Excellent written and verbal communication skills
Ability to interact with internal and external clients in a calm and professional manner
Ability to work within a team
Ability to solve client escalations and make sound decisions
Desire to be of service to clients and deliver a superior client experience
Sense of urgency, resourcefulness, and self-reliance
High attention to detail and organizational skills
Computer proficiency in MS Word, Excel, PowerPoint
Bachelor's degree preferred
2 years in fashion or luxury client services experience required
Foreign language is preferred
Heart of House: requires in-store presence to facilitate opening/closing of the boutique, receiving inventory, and shipping product to support sales for optimal client service
* Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances deem appropriate.
Compensation
The anticipated base salary range for this position is $24.70 through $27.00. Base salary is one component of the total compensation for this position. Other forms of variable pay may be offered. Other components may include bonus potential, benefits, and/or perks.
Benefits and Perks
Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
Family and caregiving benefits (parental leave, fertility support, MilkStork, Care.com Membership)
Generous paid time off policies including vacation, holiday, sick and volunteer days
401K and other incentives
Robust healthcare offerings (medical, dental, vision, MDLIVE, One Medical, FSA/HSA, EAP)
Life insurance, AD&D, disability coverage, and travel/commuter benefits
Additional Information CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. This is reflected in diversity and inclusion, employee resource groups in the US, CHANEL Community, sustainability initiatives, arts and culture commitments, Fondation CHANEL, and career development programs. For more information, please explore Fondation CHANEL and CHANEL’s various programs.
* CHANEL, Inc. benefits and perks are dependent on eligibility and subject to modification by CHANEL at any time.
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About the role This position will be vital for ensuring the highest standards of providing clients with prompt, professional, warm, and courteous service while handling other operational responsibilities.
What impact you can create at CHANEL
Repair Drop Off & Pick Up: Assist client at repair drop off and perform initial assessment on repair possibility with client
Repair Drop Off & Pick Up: Manage client expectations by communicating repair details, condition, spare part possibility and repair lead time
Repair Drop Off & Pick Up: Enter all required detailed information in CASS and generate a claim
Repair Drop Off & Pick Up: Assist client at pick up by confirming all agreed repair requests at drop off are completed, process POS transaction for payment or close the claim
Operational Responsibilities: Responsible for Open Claims Report for both Fashion and WFJ
Operational Responsibilities: Assist and partner with inventory team on all quality alerts for boutique
Operational Responsibilities: Quality check on all returned repairs from all workshops
Operational Responsibilities: Follow up with client through the life cycle of repairs which includes status updates, quality assessment, quotation approvals, etc.
Operational Responsibilities: Maintain active communication with all workshops
Operational Responsibilities: Respond to all emails within a timely manner
Operational Responsibilities: Process all incoming and outgoing stock repairs in CASS and MMS
Operational Responsibilities: Coordinate with clients and workshops on shipping and receiving
Operational Responsibilities: Partner with boutique and other team members on client escalations
Operational Responsibilities: Process boutique stock repair and damage
You are energized by
The history and heritage of The House of CHANEL
Demonstrating your expertise in customer service principles and practices
Attention to detail and accuracy
Desire to collaborate effectively with a diverse team
Ability to multi-task projects in a dynamic, fast paced environment
What you will bring to the team
Ability to thrive in a team environment and work collaboratively
Understanding of and passion for client experience
Excellent communication skills
Foreign language skills are preferred but not required
Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
Curiosity and desire to learn and grow professionally within the world of CHANEL
Position Logistics
Strong mindset of client services
Excellent written and verbal communication skills
Ability to interact with internal and external clients in a calm and professional manner
Ability to work within a team
Ability to solve client escalations and make sound decisions
Desire to be of service to clients and deliver a superior client experience
Sense of urgency, resourcefulness, and self-reliance
High attention to detail and organizational skills
Computer proficiency in MS Word, Excel, PowerPoint
Bachelor's degree preferred
2 years in fashion or luxury client services experience required
Foreign language is preferred
Heart of House: requires in-store presence to facilitate opening/closing of the boutique, receiving inventory, and shipping product to support sales for optimal client service
* Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances deem appropriate.
Compensation
The anticipated base salary range for this position is $24.70 through $27.00. Base salary is one component of the total compensation for this position. Other forms of variable pay may be offered. Other components may include bonus potential, benefits, and/or perks.
Benefits and Perks
Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
Family and caregiving benefits (parental leave, fertility support, MilkStork, Care.com Membership)
Generous paid time off policies including vacation, holiday, sick and volunteer days
401K and other incentives
Robust healthcare offerings (medical, dental, vision, MDLIVE, One Medical, FSA/HSA, EAP)
Life insurance, AD&D, disability coverage, and travel/commuter benefits
Additional Information CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. This is reflected in diversity and inclusion, employee resource groups in the US, CHANEL Community, sustainability initiatives, arts and culture commitments, Fondation CHANEL, and career development programs. For more information, please explore Fondation CHANEL and CHANEL’s various programs.
* CHANEL, Inc. benefits and perks are dependent on eligibility and subject to modification by CHANEL at any time.
#J-18808-Ljbffr