State of Tennessee
ELIGIBILITY COUNSELOR 1* - 09302025-71661
State of Tennessee, Rockwood, Tennessee, United States, 37854
Job Information
The State of Tennessee is seeking a candidate for a position in the Department of Human Services, Adult and Family Services Division, in Roane County.
Location:
Harriman, TN Job Type:
Full-Time Salary:
$3,197.00 - $4,001.00 per month, or $38,364.00 - $48,012.00 per year Position Overview This classification learns to perform eligibility determination work of average difficulty. An employee in this class is customer facing and learns to interview customers and determine eligibility for SNAP and TANF programs. Responsibilities Learns to manage a workload of initial and on-going eligibility determinations for SNAP and TANF programs based on specific demographic and economic criteria. Learns to provide case management for initial SNAP and TANF eligibility, ongoing eligibility, and customer changes to assess impact on continued eligibility. Learns to calculate monthly income and expenses to ensure accurate budgeting. Learns to ensure accurate receipt of entitled benefits by reviewing, verifying and utilizing data provided by customers and multiple electronic systems. Learns to assist customers with the application process and scheduling appointments. Learns to review and interprets program policy and explains eligibility and ongoing responsibilities for programs/services to ensure customer understanding. Learns to assess customer's strengths and considers their goals, desired outcomes, work activities, and supportive services to aid in self-sufficiency. Learns to develop and maintains partnerships with vendors and outside organizations to obtain information, promote programs and identify available services and benefits. Qualifications Education and Experience:
Bachelor's degree, or qualifying full-time professional eligibility determination experience and/or a combination of para-professional experience as an Eligibility Assistant or a State contractor serving in this capacity for the Department of Human Services. Substitution of Experience for Education:
Two years of full-time para-professional experience as an Eligibility Assistant or a State contractor serving in this capacity for the Department of Human Services. Necessary Special Qualifications: Complete a criminal history disclosure form in a manner approved by the appointing authority; Agree to release all records involving their criminal history to the appointing authority; Supply a fingerprint sample prescribed by the TBI based criminal history records clerk. Competencies (KSA's) Competencies: Tech Savvy Decision Quality Optimizes Work Processes Communicates Effectively Instills Trust Knowledges: Customer and Personal Language English Language Skills: Mathematics Active Learning and Listening Complex Problem Solving Time Management Abilities: Deductive Reasoning Inductive Reasoning Problem Sensitivity Written Comprehension Tools & Equipment General Office Equipment Computer/Laptop/Tablet Multifunctional Printer (Print/Scan/Fax/Copy) Calculator EEO Statement The State of Tennessee is an equal opportunity employer and is committed to a policy of non-discrimination and equal employment opportunity for all employees and applicants.
#J-18808-Ljbffr
Harriman, TN Job Type:
Full-Time Salary:
$3,197.00 - $4,001.00 per month, or $38,364.00 - $48,012.00 per year Position Overview This classification learns to perform eligibility determination work of average difficulty. An employee in this class is customer facing and learns to interview customers and determine eligibility for SNAP and TANF programs. Responsibilities Learns to manage a workload of initial and on-going eligibility determinations for SNAP and TANF programs based on specific demographic and economic criteria. Learns to provide case management for initial SNAP and TANF eligibility, ongoing eligibility, and customer changes to assess impact on continued eligibility. Learns to calculate monthly income and expenses to ensure accurate budgeting. Learns to ensure accurate receipt of entitled benefits by reviewing, verifying and utilizing data provided by customers and multiple electronic systems. Learns to assist customers with the application process and scheduling appointments. Learns to review and interprets program policy and explains eligibility and ongoing responsibilities for programs/services to ensure customer understanding. Learns to assess customer's strengths and considers their goals, desired outcomes, work activities, and supportive services to aid in self-sufficiency. Learns to develop and maintains partnerships with vendors and outside organizations to obtain information, promote programs and identify available services and benefits. Qualifications Education and Experience:
Bachelor's degree, or qualifying full-time professional eligibility determination experience and/or a combination of para-professional experience as an Eligibility Assistant or a State contractor serving in this capacity for the Department of Human Services. Substitution of Experience for Education:
Two years of full-time para-professional experience as an Eligibility Assistant or a State contractor serving in this capacity for the Department of Human Services. Necessary Special Qualifications: Complete a criminal history disclosure form in a manner approved by the appointing authority; Agree to release all records involving their criminal history to the appointing authority; Supply a fingerprint sample prescribed by the TBI based criminal history records clerk. Competencies (KSA's) Competencies: Tech Savvy Decision Quality Optimizes Work Processes Communicates Effectively Instills Trust Knowledges: Customer and Personal Language English Language Skills: Mathematics Active Learning and Listening Complex Problem Solving Time Management Abilities: Deductive Reasoning Inductive Reasoning Problem Sensitivity Written Comprehension Tools & Equipment General Office Equipment Computer/Laptop/Tablet Multifunctional Printer (Print/Scan/Fax/Copy) Calculator EEO Statement The State of Tennessee is an equal opportunity employer and is committed to a policy of non-discrimination and equal employment opportunity for all employees and applicants.
#J-18808-Ljbffr