Aramark
Hospitality Worker Lead - Yosemite - Badger Pass Ski Area
Aramark, California, Missouri, United States, 65018
Overview
The Hospitality Worker Lead is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. May also be responsible for oversight or delegation of responsibilities within the guest services operation including luggage transport. Compensation
Base pay range: $18.00/hr - $19.00/hr. The hourly rate for this position is $18.20 to $19.05 as noted in posting. The final offer is based on skills and experience. Benefits
Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. Job Responsibilities
Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks Trains and guides guest service staff on job duties, customer service, systems, and procedures Greet and provide customer service to guests while anticipating their needs Responsible for performing service recovery to patients/customers who have received unsatisfactory service Book reservations and coordinate registration Operate a register and/or software system to complete cash and credit card transactions Answers phone calls and emails and deliver messages as needed Maintains excellent customer service and positive attitude towards guests, customers, clients, co-workers, etc. Reconciles disputed guest charges Participates in Quality Assurance Programs and reviews to address areas in need of improvement Qualifications
Supervisory experience in a related role preferred Previous guest services experience required High school diploma or equivalent required Demonstrates excellent customer service skills Demonstrates interpersonal and communication skills, both verbal and written Demonstrate organization skills, accuracy, and attention to detail This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). About Aramark
Our Mission: Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark: The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Learn more about working here at http://www.aramarkcareers.com or connect with us on social media.
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The Hospitality Worker Lead is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. May also be responsible for oversight or delegation of responsibilities within the guest services operation including luggage transport. Compensation
Base pay range: $18.00/hr - $19.00/hr. The hourly rate for this position is $18.20 to $19.05 as noted in posting. The final offer is based on skills and experience. Benefits
Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. Job Responsibilities
Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks Trains and guides guest service staff on job duties, customer service, systems, and procedures Greet and provide customer service to guests while anticipating their needs Responsible for performing service recovery to patients/customers who have received unsatisfactory service Book reservations and coordinate registration Operate a register and/or software system to complete cash and credit card transactions Answers phone calls and emails and deliver messages as needed Maintains excellent customer service and positive attitude towards guests, customers, clients, co-workers, etc. Reconciles disputed guest charges Participates in Quality Assurance Programs and reviews to address areas in need of improvement Qualifications
Supervisory experience in a related role preferred Previous guest services experience required High school diploma or equivalent required Demonstrates excellent customer service skills Demonstrates interpersonal and communication skills, both verbal and written Demonstrate organization skills, accuracy, and attention to detail This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). About Aramark
Our Mission: Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark: The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Learn more about working here at http://www.aramarkcareers.com or connect with us on social media.
#J-18808-Ljbffr