The University of North Carolina System
Senior ServiceNow Developer
The University of North Carolina System, Raleigh, North Carolina, United States, 27601
Overview
About the Opportunity The UNC System Office is seeking a highly skilled and motivated Senior ServiceNow Developer to lead the implementation and optimization of the ServiceNow platform across key enterprise modules including HR Service Delivery (HRSD), IT Service Management (ITSM), Customer Service Management (CSM), Strategic Portfolio Management (SPM), and Integration Hub. This role is critical to the modernization of digital services and business workflows across the System Office. The successful candidate will have extensive experience in standing up and configuring ServiceNow instances from the ground up and will collaborate closely with UNC System Office staff, including those with business workflow expertise and prior ServiceNow implementation experience. This collaborative approach ensures that technical solutions are aligned with real-world needs and institutional goals. The Senior ServiceNow Developer is responsible for designing, building, configuring, integrating, and maintaining the ServiceNow platform to deliver business capabilities across HR Service Delivery, IT Service Management, Customer Service Management, and Strategic Portfolio Management. This role combines in-depth technical expertise with a practical understanding of process workflows and platform optimization to deliver scalable, maintainable, and high-quality solutions. This position is a hybrid work arrangement and is anticipated to work at least three days per week onsite at the Dillon building in downtown Raleigh's Warehouse District. UNC System employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station. About the UNC System Office
The UNC System Office includes the offices of the President and other senior administrators of the multi-campus University of North Carolina System. The UNC System Office is dedicated to serving the people of North Carolina through world-class teaching, research, and community engagement. System Office staff executes the policies of the UNC Board of Governors and provides University-wide leadership in academic affairs, business and financial management, long-range planning, student affairs, research, legal affairs, and government relations. The UNC System Office also has administrative oversight of affiliates including PBS North Carolina, the North Carolina Arboretum, the NC School of Science and Mathematics, and the University of North Carolina Press. About the Team
The Information Technology division works with UNC constituent institutions to ensure efficient and cost-effective integration of new technologies. The division manages enterprise-wide data modernization efforts to monitor, evaluate, and manage our enterprise; facilitate data-sharing across the 17 institutions; and support data-driven decision-making. Minimum Education, Experience, and Skills
Bachelor’s degree or equivalent combination of related education and experience in Computer Science, Information Systems, Engineering, or related discipline and at least 5 years of experience with ServiceNow, including: Leading multiple implementations from platform standing to production Delivering solutions across HRSD, ITSM, CSM, and SPM Expertise in Integration Hub and automation design Expertise in Upgrade management, having done several version upgrades to the platform Required Competencies
Hands-on proficiency with JavaScript, Glide scripting, Flow Designer, REST/SOAP APIs, and Service Portal development Demonstrated experience working with business stakeholders and functional subject matter experts to co-develop workflows and solutions ServiceNow Certified System Administrator (CSA) required Experience in implementing AI in HRSD Strong interpersonal communication and stakeholder engagement skills Proven ability to manage competing priorities and deadlines in a collaborative environment Strategic mindset with practical experience implementing enterprise-grade workflow systems High degree of initiative and ownership Preferred Education, Experience, and Skills
Prior experience in higher education, government, or public-sector institutions Familiarity with data governance, SaaS integrations, and organizational change management Exposure to ServiceNow Governance, Risk and Compliance (GRC) or Virtual Agent modules Experience using version control and CI/CD tools such as GitHub, Azure DevOps, or Jenkins At least one ServiceNow Implementation Specialist (CIS) certification (e.g., ITSM, HRSD, or CSM) Job Classification and Details
Classification: IT Analyst/Programmer III Appointment Type: Permanent Full-Time/Part-Time: Full-Time Employment Type: EHRA EHRA Category: Instructional, Research and Information Technology Location: Raleigh, NC USA Position Number: 20071700 Special Instructions to Applicants: The posting remains open until filled, but applications received by Friday, August 22 will receive priority consideration. Equal Employment Opportunity and Other Information
The UNC System Office (including PBS NC, NCSEAA, and NC Arboretum) is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran. The UNC System Office is a VEVRAA Federal Contractor. To claim veteran’s preference, indicate eligibility on the application. A DD Form 214 may be required later. The UNC System Office participates in E-Verify. Federal law requires all employers to verify identity and employment eligibility. Human Resources Contact Information Applicants needing assistance with the application process are asked to contact: recruiter@northcarolina.edu.
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About the Opportunity The UNC System Office is seeking a highly skilled and motivated Senior ServiceNow Developer to lead the implementation and optimization of the ServiceNow platform across key enterprise modules including HR Service Delivery (HRSD), IT Service Management (ITSM), Customer Service Management (CSM), Strategic Portfolio Management (SPM), and Integration Hub. This role is critical to the modernization of digital services and business workflows across the System Office. The successful candidate will have extensive experience in standing up and configuring ServiceNow instances from the ground up and will collaborate closely with UNC System Office staff, including those with business workflow expertise and prior ServiceNow implementation experience. This collaborative approach ensures that technical solutions are aligned with real-world needs and institutional goals. The Senior ServiceNow Developer is responsible for designing, building, configuring, integrating, and maintaining the ServiceNow platform to deliver business capabilities across HR Service Delivery, IT Service Management, Customer Service Management, and Strategic Portfolio Management. This role combines in-depth technical expertise with a practical understanding of process workflows and platform optimization to deliver scalable, maintainable, and high-quality solutions. This position is a hybrid work arrangement and is anticipated to work at least three days per week onsite at the Dillon building in downtown Raleigh's Warehouse District. UNC System employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station. About the UNC System Office
The UNC System Office includes the offices of the President and other senior administrators of the multi-campus University of North Carolina System. The UNC System Office is dedicated to serving the people of North Carolina through world-class teaching, research, and community engagement. System Office staff executes the policies of the UNC Board of Governors and provides University-wide leadership in academic affairs, business and financial management, long-range planning, student affairs, research, legal affairs, and government relations. The UNC System Office also has administrative oversight of affiliates including PBS North Carolina, the North Carolina Arboretum, the NC School of Science and Mathematics, and the University of North Carolina Press. About the Team
The Information Technology division works with UNC constituent institutions to ensure efficient and cost-effective integration of new technologies. The division manages enterprise-wide data modernization efforts to monitor, evaluate, and manage our enterprise; facilitate data-sharing across the 17 institutions; and support data-driven decision-making. Minimum Education, Experience, and Skills
Bachelor’s degree or equivalent combination of related education and experience in Computer Science, Information Systems, Engineering, or related discipline and at least 5 years of experience with ServiceNow, including: Leading multiple implementations from platform standing to production Delivering solutions across HRSD, ITSM, CSM, and SPM Expertise in Integration Hub and automation design Expertise in Upgrade management, having done several version upgrades to the platform Required Competencies
Hands-on proficiency with JavaScript, Glide scripting, Flow Designer, REST/SOAP APIs, and Service Portal development Demonstrated experience working with business stakeholders and functional subject matter experts to co-develop workflows and solutions ServiceNow Certified System Administrator (CSA) required Experience in implementing AI in HRSD Strong interpersonal communication and stakeholder engagement skills Proven ability to manage competing priorities and deadlines in a collaborative environment Strategic mindset with practical experience implementing enterprise-grade workflow systems High degree of initiative and ownership Preferred Education, Experience, and Skills
Prior experience in higher education, government, or public-sector institutions Familiarity with data governance, SaaS integrations, and organizational change management Exposure to ServiceNow Governance, Risk and Compliance (GRC) or Virtual Agent modules Experience using version control and CI/CD tools such as GitHub, Azure DevOps, or Jenkins At least one ServiceNow Implementation Specialist (CIS) certification (e.g., ITSM, HRSD, or CSM) Job Classification and Details
Classification: IT Analyst/Programmer III Appointment Type: Permanent Full-Time/Part-Time: Full-Time Employment Type: EHRA EHRA Category: Instructional, Research and Information Technology Location: Raleigh, NC USA Position Number: 20071700 Special Instructions to Applicants: The posting remains open until filled, but applications received by Friday, August 22 will receive priority consideration. Equal Employment Opportunity and Other Information
The UNC System Office (including PBS NC, NCSEAA, and NC Arboretum) is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran. The UNC System Office is a VEVRAA Federal Contractor. To claim veteran’s preference, indicate eligibility on the application. A DD Form 214 may be required later. The UNC System Office participates in E-Verify. Federal law requires all employers to verify identity and employment eligibility. Human Resources Contact Information Applicants needing assistance with the application process are asked to contact: recruiter@northcarolina.edu.
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