Rivian
Field Service Parts Advisor III - Night Shift
Join to apply for the Field Service Parts Advisor III - Night Shift role at Rivian. About Rivian: Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Parts Advisor will be responsible for overdelivering on the internal customer experience at our service locations. The ideal candidate requires high levels of focus and initiative, deep understanding of service processes, go-getter attitude, great communication skills, and cross-team collaboration. You will be working with our internal partners every day to assist with service needs and coordinate with our Regional Parts Specialists, Technicians, Advisors, and local Management. This role requires a dynamic and resourceful leader with excellent communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful, you must have a customer-first approach, thrive in ambiguous environments, and tackle challenges with a creative and flexible mindset. Responsibilities Demonstrate and execute the warranty return process Understand, explain, and execute the shipping process and how to package parts before final shipment Understand what channel planning is, and understand how channel planning works Understand, explain, and execute indirect purchasing through Coupa Understand and explain KPI's and metrics and their significance Identify and resolve common discrepancies in parts procurement, review for human error transactions and collaborate to improve processes Communicate with technicians and leads to promote clear communication channels; participate in huddles to optimize service for customers Identify and order the correct part needed for any repair Source or look up and understand parts assemblies / subassemblies Receive parts and/or allocate back orders; BIN parts Understand, execute and explain the Rivian BIN scheme Identify damages, shortages, overages, incorrect parts, and no stock Utilize and navigate programs and documentation - SharePoint, Warranty Manual, Write It Right and Rivian’s proprietary systems Demonstrate daily counts and understand the intended use of the tools Explain pre-pulling parts for upcoming appointments Understand pay types (Goodwill, Customer Pay, Internal, etc.) and use cases Learn Rivian's maintenance scheduling Explain services and provide an exceptional customer experience Utilize a forklift in required areas for transporting and organizing parts Adhere to Rivian safety requirements Explain the 5S methodology Provide exceptional service to all customers using Rivian Guiding Principles Qualifications Ability to prepare and disseminate effectively organized and coherent business communication Strong communication, organizational and time management skills Patience, empathy, attention to detail, and a passion for problem-solving; flexible to changing conditions High-energy, excellent customer service skills, and ability to multi-task in a fast-paced environment Basic math skills to prepare and transact estimates and payments Physical exertion may be required (standing, walking, lifting up to 85 lbs, etc.) Frequent use of hands for data entry, tool use, and communicating with customers Ability to read and interpret documents and safety rules Minimum age of 21 40-hour weekly schedule, including weekends/holidays; shifts may include evenings, overnight, or early mornings HS Diploma or GED preferred 2-3 years in a customer-facing service role, material handling/inventory management or equivalent Pay Disclosure Night shift times vary by location. Employees working night shifts will receive a 15% shift differential in addition to base hourly pay. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable laws. All qualified applicants will receive consideration without regard to protected characteristics or status. Rivian provides accommodations for applicants with disabilities; please email candidateaccommodations@rivian.com if needed. Candidate Data Privacy Rivian may collect, use and disclose your personal information in accordance with applicable data protection laws for recruitment purposes, including background checks and employment considerations. See Rivian’s privacy policy for details. Please note that we are currently not accepting applications from third party application services.
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Join to apply for the Field Service Parts Advisor III - Night Shift role at Rivian. About Rivian: Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Parts Advisor will be responsible for overdelivering on the internal customer experience at our service locations. The ideal candidate requires high levels of focus and initiative, deep understanding of service processes, go-getter attitude, great communication skills, and cross-team collaboration. You will be working with our internal partners every day to assist with service needs and coordinate with our Regional Parts Specialists, Technicians, Advisors, and local Management. This role requires a dynamic and resourceful leader with excellent communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful, you must have a customer-first approach, thrive in ambiguous environments, and tackle challenges with a creative and flexible mindset. Responsibilities Demonstrate and execute the warranty return process Understand, explain, and execute the shipping process and how to package parts before final shipment Understand what channel planning is, and understand how channel planning works Understand, explain, and execute indirect purchasing through Coupa Understand and explain KPI's and metrics and their significance Identify and resolve common discrepancies in parts procurement, review for human error transactions and collaborate to improve processes Communicate with technicians and leads to promote clear communication channels; participate in huddles to optimize service for customers Identify and order the correct part needed for any repair Source or look up and understand parts assemblies / subassemblies Receive parts and/or allocate back orders; BIN parts Understand, execute and explain the Rivian BIN scheme Identify damages, shortages, overages, incorrect parts, and no stock Utilize and navigate programs and documentation - SharePoint, Warranty Manual, Write It Right and Rivian’s proprietary systems Demonstrate daily counts and understand the intended use of the tools Explain pre-pulling parts for upcoming appointments Understand pay types (Goodwill, Customer Pay, Internal, etc.) and use cases Learn Rivian's maintenance scheduling Explain services and provide an exceptional customer experience Utilize a forklift in required areas for transporting and organizing parts Adhere to Rivian safety requirements Explain the 5S methodology Provide exceptional service to all customers using Rivian Guiding Principles Qualifications Ability to prepare and disseminate effectively organized and coherent business communication Strong communication, organizational and time management skills Patience, empathy, attention to detail, and a passion for problem-solving; flexible to changing conditions High-energy, excellent customer service skills, and ability to multi-task in a fast-paced environment Basic math skills to prepare and transact estimates and payments Physical exertion may be required (standing, walking, lifting up to 85 lbs, etc.) Frequent use of hands for data entry, tool use, and communicating with customers Ability to read and interpret documents and safety rules Minimum age of 21 40-hour weekly schedule, including weekends/holidays; shifts may include evenings, overnight, or early mornings HS Diploma or GED preferred 2-3 years in a customer-facing service role, material handling/inventory management or equivalent Pay Disclosure Night shift times vary by location. Employees working night shifts will receive a 15% shift differential in addition to base hourly pay. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable laws. All qualified applicants will receive consideration without regard to protected characteristics or status. Rivian provides accommodations for applicants with disabilities; please email candidateaccommodations@rivian.com if needed. Candidate Data Privacy Rivian may collect, use and disclose your personal information in accordance with applicable data protection laws for recruitment purposes, including background checks and employment considerations. See Rivian’s privacy policy for details. Please note that we are currently not accepting applications from third party application services.
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