Salesforce Administrator, Service Cloud

Overview Employer Industry: Grocery Delivery Services

Why consider this job opportunity

Salary up to CAD $123,000

Eligible for new hire equity grants and annual refresh grants

Flex First remote work policy allowing you to choose your work environment

Opportunity to collaborate with a team of Salesforce experts and enhance customer service operations

Access to highly competitive compensation and benefits packages

Chance to make a significant impact on customer experience through innovative solutions

Responsibilities

Serve as a key Salesforce administrator supporting the Salesforce Service Cloud platform for customer service teams

Configure, maintain, and optimize features like case management and service console to improve performance

Collaborate with stakeholders to enhance workflows and automate processes

Manage integrations between Salesforce and other tools, such as telephony and chat platforms

Monitor system performance, troubleshoot issues, and provide ongoing support for operational efficiency

Qualifications

3+ years of experience as a Salesforce Administrator with expertise in Salesforce Service Cloud

Experience with contact center technologies, such as Genesys

Salesforce certifications required: Admin, Advanced Admin, and Service Cloud Consultant

Strong experience in Salesforce configuration and system governance

Adherence to best practices for Service Cloud environments

Preferred Qualifications

Experience with Salesforce features specific to Service Cloud, including Case Management and Knowledge Management

Familiarity with Salesforce Flows and process automation tools

Experience with Salesforce integrations for customer service platforms

Ability to collaborate across teams to design scalable solutions

Strong problem-solving skills and a proactive approach to enhancing customer service

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