Inside Higher Ed
Overview
Job Title:
Information Services Data Analyst I Organization:
Inside Higher Ed / University System of Georgia (USG) Shared Services Center (SSC) Location:
USO-Shared Services Center Regular/Temporary:
Regular Full/Part Time:
Full-Time Job ID:
284162 About Us:
The University System of Georgia (USG) is comprised of 26 higher education institutions as well as the University System Office (USO). Our ITS division is located in Athens. The SSC is located in Sandersville. The Georgia Public Library System is located in Atlanta, the Georgia Archives in Morrow, and the State of Georgia Records Center in Austell. Job Summary
The SSC Information Services Data Analyst I is a full-time position that reports to the SSC Information Services Manager at the USG SSC. The role involves assisting with system administration and maintenance, consultation, development, and hands-on functional support. Responsibilities include reviewing data integrity and security, reporting, application maintenance, and supporting special projects as needed. The analyst will work with management and staff to provide factual data to support recommendations for new procedures, revisions, training, and documentation. Responsibilities
Works with technical and end-user staff to analyze and troubleshoot errors; to implement and document information systems developments, modifications, enhancements and install new system module(s) Research issues and/or problems reported by functional users and provide support and assistance in the definition or resolution for the application-specific staff Assists with data updates and maintains system data integrity and functionality Maintains audit and compliance controls by executing proper validation of data requests Extracts and analyzes data for researching and developing efficiencies and makes recommendations to leadership Possesses a working understanding of SSC functional support areas Follows specifications for new development and/or system modifications Participates in projects for system modifications and upgrades Works with team to further cross-training in all areas of support Follows system test plans including user acceptance testing, extensive and thorough system testing, thorough review, analysis, and documentation of test results Develops queries and ad-hoc reports for internal and external customers based on predefined specifications Develops and maintains documentation and procedures Provides training Provides Compliance Reporting Preferred Qualifications
This position requires a bachelor's degree and a minimum of 1-year job-related experience, or any equivalent combination of relevant experience and education required to perform this job. Higher education experience is preferred. Knowledge, Skills, & Abilities
Strong organizational and time management skills, effectively managing workflow and ability to manage multiple tasks and timelines Strong written and oral communication with ability to train staff and customers in functions and reporting Experienced in reporting, queries, or SQL Ability to prioritize, set goals and objectives, and follow-through to completion Excellent research and problem-solving skills Ability to effectively work with a diverse group of faculty, staff, technical staff, and functional end users Experienced in working with technical developers and functional users and serving as an advocate for end-user system work and projects Ability to work in a fast-paced environment with multiple priorities and changing demands while being responsive to end user need Extremely detail-oriented, with strong interpersonal and collaborative work style and ability to develop effective working relationships and demonstrate commitment to being a team player Proficient in a variety of HRIS/HRMS/Financials software programs and Microsoft applications Ability to appropriately handle sensitive and confidential information Higher education experience is preferred Proven Customer Service skills USG Core Values
The USG core values are Integrity, Excellence, Accountability, and Respect. Further details and policies are available in USG Board Policy 8.2.18.1.2 and can be found online; freedom of expression is also supported as per policy. Conditions of Employment
Offers of employment are subject to federal and state laws, as well as the statutes, rules, and regulations of this institution, and the Bylaws and Policies of the Board of Regents of the University System of Georgia (USG). Equal Employment Opportunity
The University System Office is an equal employment, equal access, and equal opportunity employer. It recruits, hires, trains, and promotes persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable laws. For questions, contact the University System Office Human Resources. Background Check
Offers of employment are subject to a background investigation, including criminal records history, to determine eligibility for employment. Credentials and employment history stated in your application materials are also subject to verification. For certain positions, a satisfactory credit check, MVR, or other relevant investigations may also be conducted.
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Job Title:
Information Services Data Analyst I Organization:
Inside Higher Ed / University System of Georgia (USG) Shared Services Center (SSC) Location:
USO-Shared Services Center Regular/Temporary:
Regular Full/Part Time:
Full-Time Job ID:
284162 About Us:
The University System of Georgia (USG) is comprised of 26 higher education institutions as well as the University System Office (USO). Our ITS division is located in Athens. The SSC is located in Sandersville. The Georgia Public Library System is located in Atlanta, the Georgia Archives in Morrow, and the State of Georgia Records Center in Austell. Job Summary
The SSC Information Services Data Analyst I is a full-time position that reports to the SSC Information Services Manager at the USG SSC. The role involves assisting with system administration and maintenance, consultation, development, and hands-on functional support. Responsibilities include reviewing data integrity and security, reporting, application maintenance, and supporting special projects as needed. The analyst will work with management and staff to provide factual data to support recommendations for new procedures, revisions, training, and documentation. Responsibilities
Works with technical and end-user staff to analyze and troubleshoot errors; to implement and document information systems developments, modifications, enhancements and install new system module(s) Research issues and/or problems reported by functional users and provide support and assistance in the definition or resolution for the application-specific staff Assists with data updates and maintains system data integrity and functionality Maintains audit and compliance controls by executing proper validation of data requests Extracts and analyzes data for researching and developing efficiencies and makes recommendations to leadership Possesses a working understanding of SSC functional support areas Follows specifications for new development and/or system modifications Participates in projects for system modifications and upgrades Works with team to further cross-training in all areas of support Follows system test plans including user acceptance testing, extensive and thorough system testing, thorough review, analysis, and documentation of test results Develops queries and ad-hoc reports for internal and external customers based on predefined specifications Develops and maintains documentation and procedures Provides training Provides Compliance Reporting Preferred Qualifications
This position requires a bachelor's degree and a minimum of 1-year job-related experience, or any equivalent combination of relevant experience and education required to perform this job. Higher education experience is preferred. Knowledge, Skills, & Abilities
Strong organizational and time management skills, effectively managing workflow and ability to manage multiple tasks and timelines Strong written and oral communication with ability to train staff and customers in functions and reporting Experienced in reporting, queries, or SQL Ability to prioritize, set goals and objectives, and follow-through to completion Excellent research and problem-solving skills Ability to effectively work with a diverse group of faculty, staff, technical staff, and functional end users Experienced in working with technical developers and functional users and serving as an advocate for end-user system work and projects Ability to work in a fast-paced environment with multiple priorities and changing demands while being responsive to end user need Extremely detail-oriented, with strong interpersonal and collaborative work style and ability to develop effective working relationships and demonstrate commitment to being a team player Proficient in a variety of HRIS/HRMS/Financials software programs and Microsoft applications Ability to appropriately handle sensitive and confidential information Higher education experience is preferred Proven Customer Service skills USG Core Values
The USG core values are Integrity, Excellence, Accountability, and Respect. Further details and policies are available in USG Board Policy 8.2.18.1.2 and can be found online; freedom of expression is also supported as per policy. Conditions of Employment
Offers of employment are subject to federal and state laws, as well as the statutes, rules, and regulations of this institution, and the Bylaws and Policies of the Board of Regents of the University System of Georgia (USG). Equal Employment Opportunity
The University System Office is an equal employment, equal access, and equal opportunity employer. It recruits, hires, trains, and promotes persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable laws. For questions, contact the University System Office Human Resources. Background Check
Offers of employment are subject to a background investigation, including criminal records history, to determine eligibility for employment. Credentials and employment history stated in your application materials are also subject to verification. For certain positions, a satisfactory credit check, MVR, or other relevant investigations may also be conducted.
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