Unified Communications Engineer

Unified Communications Engineer Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US Anticipated Posting End: 11/30/2025 The Opportunity: The Enterprise Communications Services 3 (ECS3) program supports our intel customer across multiple operational locations. Our mission is to drive technical transformation by integrating leading-edge technologies into existing services. To achieve this, we develop new designs, implement solutions, and ensure the smooth operation of enhanced services. Over the life of the contract, we will continuously improve services through modernization efforts in local area networks (LANs), unified communication (UC), video telecommunication, and streaming services. Responsibilities: Develop and deploy UC solutions, including VoIP, SIP, and cloud-based communication platforms. Lead engineering designs and technical refresh projects that directly impact mission success Collaborate with vendors, service providers, and IT teams to ensure smooth UC operations Work closely with security teams, network engineers, and support staff to improve system integration Troubleshoot system failures and accessibility issues Draft Standard Operating Procedures (SOPs) for UC operations Develop and maintain knowledge base articles, handling "how to" inquiries Perform system upgrades and apply upgrades and patches to Cisco Unified Communications Manager (CUCM) and IOS upgrades on UC systems Support UC Knowledge Management (KM) by entering solutions into the knowledge database Make recommendations to enhance efficiency in UC monitoring, management, and overall operations Implement emerging UC technologies Apply security protocols, encryption, and compliance with industry standards (NIST, DoD security guidelines, STIGs) Work independently in remote locations, functioning as a primary engineering and network troubleshooting resource Resolve UC-related tickets escalated to the engineering team and coordinate resolutions across UC Operations staff Conduct root cause analysis Implement encryption, security protocols, and compliance measures (e.g., NIST, DoD guidelines, STIGs). Configure, deploy, manage, and maintain UC monitoring systems to ensure service availability and performance Mentor junior staff, provide leadership in UC implementations, and optimize system performance Participate in project management for major upgrades and refresh cycles Qualifications: Required: TS/SCI security clearance with the ability to obtain a poly Expertise in Cisco Unified Communications Manager and UC operations Network administration/engineering experience IAT II certification (mandatory) Strong troubleshooting and problem-solving skills Ability to work independently and provide technical leadership Desired: CCNA certification and ITIL v4 Foundations CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic. The proposed salary range for this position is: $90,300-$189,600

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