Affirm
Senior Salesforce Architect (Agent and Channel Experience)
Affirm, New York, New York, us, 10261
Overview
Senior Salesforce Architect (Agent and Channel Experience) – Join to apply for this role at Affirm. Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. As a
Senior Architect , you will be an integral member of the Business Systems team within Servicing, collaborating with Business Systems, Engineering, Product, Operations, and key stakeholders to craft and deliver technical solutions that solve business problems and transform how our Service Agents thrive. We are looking for candidates who strive for simple, sophisticated solutions and who continuously grow both technical and soft skills. The ideal candidate demonstrates the ability to work efficiently and adapt within a constantly evolving environment. You will lead high-impact projects from inception to completion, serving as the
technical lead
for a team of system leads, shaping technical strategy for platform improvements and project execution. Join us as we grow to serve millions of customers across thousands of merchants in-store and online. Responsibilities
Own and optimize Salesforce as the primary CRM, ensuring it meets business needs across Servicing, Operations, Compliance, and Customer Success. Maintain a high technical bar for your work and your team’s changes; partner with the Systems Manager to influence technical strategy. Collaborate with Product Management, Design, and Analytics to ensure technical sustainability, risk management, and informed trade-offs. Architect end-to-end Salesforce solutions across Service Cloud and other business systems. Lead evaluation of new Salesforce features and third-party technologies to enhance functionality and user experience. Define and advocate technical solutions and operational processes to empower your team. Maintain and support integrations between Salesforce and core systems (Snowflake, Amazon Connect, internal tools) to enable seamless case creation and automation. Develop simple, elegant designs and high-quality, reusable code. Develop and enforce best practices for system governance, security, and data integrity, ensuring fintech regulatory compliance (e.g., PCI-DSS, GDPR, SOC 2). Partner with Ops Excellence, Servicing, Product, Security, and Engineering to translate business needs into scalable system solutions. Drive excellence and automation in DevOps using Salesforce DevOps Center and/or GitHub Actions. Leverage Lightning Flows, Agentforce, and other low-code tools to improve workflows and reduce manual processes. Manage system enhancements and customizations, including configurations, flows, Lightning components, and API integrations. Develop metrics for system observability, availability, and performance; monitor and improve system performance. Provide training and documentation to ensure strong adoption and effective use of business systems. Qualifications
5+ years of experience in Business Systems Engineering, Software, or Enterprise Applications, preferably in fintech, SaaS, or high-growth tech. Deep expertise in Salesforce (certifications preferred: Salesforce Admin, Advanced Admin, Platform App Builder, Developer I, Certified Architect). Experience working with cross-functional teams including Product, Design, Analytics, and Business teams. Proven ability to implement and improve Salesforce platform observability and availability best practices. Comfort with ambiguity and the ability to evolve from low-level language idioms to large-scale system architecture. Demonstrated growth and impact by incorporating feedback from engineering and cross-functional peers. Experience with Salesforce Service Cloud functionality such as Case Management, Knowledge Base, Omni-Channel, and Service Console configurations. Hands-on expertise in implementing and optimizing Service Cloud features including Skill-Based Routing, Entitlements, Messaging for In-App and Web (MIAW), and Einstein Gen AI for Service. Familiarity with Lightning Web Components, Apex, BuildKite, GitHub, and other CI/CD tools within Salesforce. Strong understanding of data modeling, reporting, and analytics, with experience using Snowflake for BI. Experience working in Scrum or other Agile methodologies. Technical proficiency in Salesforce administration, declarative development (Flows, Process Builder, validation rules, SQL), and basic Apex development. Hands-on experience with JIRA, Notion, and Agile methodologies to manage sprints and system projects. Ability to thrive in a fast-paced, high-performance culture with strong execution and communication skills bridging technical and business needs. Location
Location – REMOTE U.S. Compensation and Benefits
Base pay is part of a total compensation package and may include equity rewards, stipends for health, wellness, and tech spending, and benefits (including 100% subsidized medical, dental, and vision for you and dependents). USA Pacific base pay range (CA, WA, NY, NJ, CT): $140,000 – $190,000 USA Sapphire base pay range (all other U.S. states): $124,000 – $174,000 Benefits: Health coverage, Flexible Spending Wallets, time off, ESPP, and more. Affirm is remote-first; some roles may be office-based as required by job responsibilities. Legal and Hiring Notes
We’re committed to an inclusive interview experience and provide reasonable accommodations where needed. Pursuant to local fair chance ordinances, Affirm will consider qualified applicants with arrest and conviction records. By applying, you acknowledge Affirm’s Global Candidate Privacy Notice and consent to the collection and processing of your personal information as described therein.
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Senior Salesforce Architect (Agent and Channel Experience) – Join to apply for this role at Affirm. Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. As a
Senior Architect , you will be an integral member of the Business Systems team within Servicing, collaborating with Business Systems, Engineering, Product, Operations, and key stakeholders to craft and deliver technical solutions that solve business problems and transform how our Service Agents thrive. We are looking for candidates who strive for simple, sophisticated solutions and who continuously grow both technical and soft skills. The ideal candidate demonstrates the ability to work efficiently and adapt within a constantly evolving environment. You will lead high-impact projects from inception to completion, serving as the
technical lead
for a team of system leads, shaping technical strategy for platform improvements and project execution. Join us as we grow to serve millions of customers across thousands of merchants in-store and online. Responsibilities
Own and optimize Salesforce as the primary CRM, ensuring it meets business needs across Servicing, Operations, Compliance, and Customer Success. Maintain a high technical bar for your work and your team’s changes; partner with the Systems Manager to influence technical strategy. Collaborate with Product Management, Design, and Analytics to ensure technical sustainability, risk management, and informed trade-offs. Architect end-to-end Salesforce solutions across Service Cloud and other business systems. Lead evaluation of new Salesforce features and third-party technologies to enhance functionality and user experience. Define and advocate technical solutions and operational processes to empower your team. Maintain and support integrations between Salesforce and core systems (Snowflake, Amazon Connect, internal tools) to enable seamless case creation and automation. Develop simple, elegant designs and high-quality, reusable code. Develop and enforce best practices for system governance, security, and data integrity, ensuring fintech regulatory compliance (e.g., PCI-DSS, GDPR, SOC 2). Partner with Ops Excellence, Servicing, Product, Security, and Engineering to translate business needs into scalable system solutions. Drive excellence and automation in DevOps using Salesforce DevOps Center and/or GitHub Actions. Leverage Lightning Flows, Agentforce, and other low-code tools to improve workflows and reduce manual processes. Manage system enhancements and customizations, including configurations, flows, Lightning components, and API integrations. Develop metrics for system observability, availability, and performance; monitor and improve system performance. Provide training and documentation to ensure strong adoption and effective use of business systems. Qualifications
5+ years of experience in Business Systems Engineering, Software, or Enterprise Applications, preferably in fintech, SaaS, or high-growth tech. Deep expertise in Salesforce (certifications preferred: Salesforce Admin, Advanced Admin, Platform App Builder, Developer I, Certified Architect). Experience working with cross-functional teams including Product, Design, Analytics, and Business teams. Proven ability to implement and improve Salesforce platform observability and availability best practices. Comfort with ambiguity and the ability to evolve from low-level language idioms to large-scale system architecture. Demonstrated growth and impact by incorporating feedback from engineering and cross-functional peers. Experience with Salesforce Service Cloud functionality such as Case Management, Knowledge Base, Omni-Channel, and Service Console configurations. Hands-on expertise in implementing and optimizing Service Cloud features including Skill-Based Routing, Entitlements, Messaging for In-App and Web (MIAW), and Einstein Gen AI for Service. Familiarity with Lightning Web Components, Apex, BuildKite, GitHub, and other CI/CD tools within Salesforce. Strong understanding of data modeling, reporting, and analytics, with experience using Snowflake for BI. Experience working in Scrum or other Agile methodologies. Technical proficiency in Salesforce administration, declarative development (Flows, Process Builder, validation rules, SQL), and basic Apex development. Hands-on experience with JIRA, Notion, and Agile methodologies to manage sprints and system projects. Ability to thrive in a fast-paced, high-performance culture with strong execution and communication skills bridging technical and business needs. Location
Location – REMOTE U.S. Compensation and Benefits
Base pay is part of a total compensation package and may include equity rewards, stipends for health, wellness, and tech spending, and benefits (including 100% subsidized medical, dental, and vision for you and dependents). USA Pacific base pay range (CA, WA, NY, NJ, CT): $140,000 – $190,000 USA Sapphire base pay range (all other U.S. states): $124,000 – $174,000 Benefits: Health coverage, Flexible Spending Wallets, time off, ESPP, and more. Affirm is remote-first; some roles may be office-based as required by job responsibilities. Legal and Hiring Notes
We’re committed to an inclusive interview experience and provide reasonable accommodations where needed. Pursuant to local fair chance ordinances, Affirm will consider qualified applicants with arrest and conviction records. By applying, you acknowledge Affirm’s Global Candidate Privacy Notice and consent to the collection and processing of your personal information as described therein.
#J-18808-Ljbffr