Heritage Bank NA
The ideal candidate will be able to work in Sioux Falls, SD, though we are open to remote employment from SD, MN, IA, WI, FL or AR. Salary range: $60k - $90k.
Overview
The Deposit Operations Manager leads all deposit-related operational functions, including ACH, wires, exception processing, account maintenance, Reg E claims, quality assurance, and internal controls. This leadership role ensures that deposit operations are efficient, compliant, and scalable—supporting both traditional branch banking and digital initiatives. The Deposit Operations Manager also partners closely with the Banking Solutions Manager to implement and expand a hybrid staffing model, aligning operational resources with evolving customer and technology needs. Responsibilities
Lead and manage daily deposit operations functions: ACH, wire transfers, Reg E processing, account maintenance, exceptions, and quality reviews. Provide strategic and hands-on leadership to the deposit operations team, fostering a high-performance and service-oriented culture. Collaborate with the Banking Solutions Manager to implement and enhance the hybrid staffing model for operational scalability and workforce flexibility. Identify, develop, and implement automation and process improvement initiatives to increase accuracy and reduce manual tasks. Ensure adherence to internal controls and compliance with all relevant regulatory guidelines and audit standards. Serve as a subject matter expert on core systems (e.g., CSI NuPoint, Teller Capture), ensuring system optimization and team proficiency. Represent Deposit Operations in audits and examinations; oversee timely resolution of any findings. Maintain and update departmental SOPs, workflows, and business continuity plans. Work closely with the Operations Support Specialist to ensure consistent documentation, internal controls, reporting, and project tracking. Secondary Duties & Responsibilities
Other duties as assigned. Employee Owners are responsible for making Heritage Bank achieve success in any way possible. Participates in all required BSA training and demonstrates knowledge of BSA relative to job responsibilities. Responsible for security as it applies to this position. Key Relationships
Operations Support Specialist: Collaborates to ensure thorough documentation, quality assurance, and process compliance. The Manager provides strategic direction while the Specialist ensures consistent execution and operational integrity. Banking Solutions Manager: Strategic partner in implementing and growing the hybrid staffing model and aligning deposit operations with retail strategies and customer service goals. Bank Standards
Mission – Helping People Succeed Financially Ethics – We always do the right thing at work and in our personal lives. Solution – We bring solutions to challenges and are always looking for ways to be better. Ownership – We are accountable in our roles and accept responsibility for our mistakes. Positivity – We bring positive energy and enthusiasm to everything we do. Full suite of Health Benefits including medical, dental, and vision insurance; wellness and health coaching Unlimited PTO and generous paid holidays Excellent ESOP and contributions by employer; 401(k) plan Multiple voluntary supplemental insurance options and other perks Disclaimer
The statements contained in this job description describe the general nature and level of work being performed by the person accepting this role. “Secondary Duties and Responsibilities” are considered incidental or secondary to the overall purpose of the job. This job description does not state or imply the only duties and responsibilities assigned to this job. Employees holding this job will be required to perform any other job-related duties requested by management. All job requirements are subject to possible modification to reasonably accommodate individuals with a disability. Qualifications
Bachelor’s degree in Business, Finance, or a related field (or equivalent work experience). Minimum 5 years of experience in banking operations, including 3+ years in a leadership or supervisory role. Strong knowledge of deposit operations processes including ACH, wire processing, Reg E, and compliance. Proven ability to drive process improvements, lead teams through change, and adopt new technologies. Excellent leadership, communication, and organizational skills. Experience with CSI NuPoint or a similar core banking system preferred Preferred Qualifications
Lean or other process improvement/project management experience. Experience leading digital transformation or automation projects in a banking environment. Demonstrated success in managing hybrid or flexible workforce models.
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The Deposit Operations Manager leads all deposit-related operational functions, including ACH, wires, exception processing, account maintenance, Reg E claims, quality assurance, and internal controls. This leadership role ensures that deposit operations are efficient, compliant, and scalable—supporting both traditional branch banking and digital initiatives. The Deposit Operations Manager also partners closely with the Banking Solutions Manager to implement and expand a hybrid staffing model, aligning operational resources with evolving customer and technology needs. Responsibilities
Lead and manage daily deposit operations functions: ACH, wire transfers, Reg E processing, account maintenance, exceptions, and quality reviews. Provide strategic and hands-on leadership to the deposit operations team, fostering a high-performance and service-oriented culture. Collaborate with the Banking Solutions Manager to implement and enhance the hybrid staffing model for operational scalability and workforce flexibility. Identify, develop, and implement automation and process improvement initiatives to increase accuracy and reduce manual tasks. Ensure adherence to internal controls and compliance with all relevant regulatory guidelines and audit standards. Serve as a subject matter expert on core systems (e.g., CSI NuPoint, Teller Capture), ensuring system optimization and team proficiency. Represent Deposit Operations in audits and examinations; oversee timely resolution of any findings. Maintain and update departmental SOPs, workflows, and business continuity plans. Work closely with the Operations Support Specialist to ensure consistent documentation, internal controls, reporting, and project tracking. Secondary Duties & Responsibilities
Other duties as assigned. Employee Owners are responsible for making Heritage Bank achieve success in any way possible. Participates in all required BSA training and demonstrates knowledge of BSA relative to job responsibilities. Responsible for security as it applies to this position. Key Relationships
Operations Support Specialist: Collaborates to ensure thorough documentation, quality assurance, and process compliance. The Manager provides strategic direction while the Specialist ensures consistent execution and operational integrity. Banking Solutions Manager: Strategic partner in implementing and growing the hybrid staffing model and aligning deposit operations with retail strategies and customer service goals. Bank Standards
Mission – Helping People Succeed Financially Ethics – We always do the right thing at work and in our personal lives. Solution – We bring solutions to challenges and are always looking for ways to be better. Ownership – We are accountable in our roles and accept responsibility for our mistakes. Positivity – We bring positive energy and enthusiasm to everything we do. Full suite of Health Benefits including medical, dental, and vision insurance; wellness and health coaching Unlimited PTO and generous paid holidays Excellent ESOP and contributions by employer; 401(k) plan Multiple voluntary supplemental insurance options and other perks Disclaimer
The statements contained in this job description describe the general nature and level of work being performed by the person accepting this role. “Secondary Duties and Responsibilities” are considered incidental or secondary to the overall purpose of the job. This job description does not state or imply the only duties and responsibilities assigned to this job. Employees holding this job will be required to perform any other job-related duties requested by management. All job requirements are subject to possible modification to reasonably accommodate individuals with a disability. Qualifications
Bachelor’s degree in Business, Finance, or a related field (or equivalent work experience). Minimum 5 years of experience in banking operations, including 3+ years in a leadership or supervisory role. Strong knowledge of deposit operations processes including ACH, wire processing, Reg E, and compliance. Proven ability to drive process improvements, lead teams through change, and adopt new technologies. Excellent leadership, communication, and organizational skills. Experience with CSI NuPoint or a similar core banking system preferred Preferred Qualifications
Lean or other process improvement/project management experience. Experience leading digital transformation or automation projects in a banking environment. Demonstrated success in managing hybrid or flexible workforce models.
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