Collabera
Established in 1991, Collabera is one of the fastest-growing end-to-end information technology services and solutions companies globally. As a half-billion-dollar IT company, Collabera's client-centric business model, commitment to service excellence, and Global Delivery Model enable its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8,200 IT professionals worldwide, Collabera provides value-added onsite, offsite, and offshore technology services and solutions to premier corporations. Over the years, Collabera has received numerous accolades and industry recognitions, including:
Best Staffing Company to work for in 2012 by SIA
Listed in GS 100 for excellence and maturity
Named among the Top 500 Diversity Owned Businesses
Ranked among the top 10 service providers in GS 100
Ranked 32nd in the Top 100 Large Businesses in the U.S.
Ranked 18th in Top 500 Diversity Owned Businesses in the U.S.
Ranked 3rd in the Top 100 Diversity Owned Businesses in New Jersey
Ranked 3rd in the Top 100 Privately-held Businesses in New Jersey
66th on FinTech 100
35th among top private companies in New Jersey
Collabera recognizes the true potential of human capital and offers the right opportunities for growth and professional excellence. Benefits include paid vacations, holidays, personal days, Medical, Dental, and Vision insurance, 401K retirement plan, Life Insurance, and Disability Insurance.
Job Description
• Provide 7x24x365 Tier II support for all VoIP Switching issues related to software, hardware, and features, including proactive analysis to minimize customer interruptions. • Supervise Voice over IP (VoIP) troubleshooting across various OSI layers, including physical, data link, network, and transport. Implement and maintain network security measures such as user/password/port administration for all VoIP nodes and elements interfaced with the company network. • Collaborate with other departments on network issues and configurations to support hardware/software upgrades, patching, billing conversions, feature upgrades, transport upgrades, and synchronization. • Support First Office Application (FOA) for new products, working with Tier I monitoring teams to ensure proper reporting, providing training, and developing standards and preventative procedures. • Support major network outages, change management activities, and projects, including monitoring, reporting, root cause analysis, and corrective actions. • Provide backup NOC support during disaster recovery, monitoring, coordination, and escalation of major network issues. • Act as a gatekeeper for vendor interactions and escalations related to installation and technical resolutions. • Support alarm systems, including migration projects, automation, and external alarm devices. Job-related keywords include: TDM, multiplexing, VOIP, NOC, VNOC, network operations, support, technician, engineer, and specialist roles. Qualifications
• Deep knowledge of VoIP switching technologies such as Genband G9/G6/Genius, CS2000, Broadsoft, MetaSwitch, and/or Acme/Nextone SBC. • Experience with Element Management Systems and server interfacing; knowledge of Multi-service Edge Routers, SIP, Unix, Linux, WireShark, etc. • Desired experience with voice TDM switch technologies like DMS-10, DMS-100/200/500, 5ESS, DCO, GTD-5, EWSD, and Oryx. Additional Information
To learn more about this position, please contact:
#J-18808-Ljbffr
• Provide 7x24x365 Tier II support for all VoIP Switching issues related to software, hardware, and features, including proactive analysis to minimize customer interruptions. • Supervise Voice over IP (VoIP) troubleshooting across various OSI layers, including physical, data link, network, and transport. Implement and maintain network security measures such as user/password/port administration for all VoIP nodes and elements interfaced with the company network. • Collaborate with other departments on network issues and configurations to support hardware/software upgrades, patching, billing conversions, feature upgrades, transport upgrades, and synchronization. • Support First Office Application (FOA) for new products, working with Tier I monitoring teams to ensure proper reporting, providing training, and developing standards and preventative procedures. • Support major network outages, change management activities, and projects, including monitoring, reporting, root cause analysis, and corrective actions. • Provide backup NOC support during disaster recovery, monitoring, coordination, and escalation of major network issues. • Act as a gatekeeper for vendor interactions and escalations related to installation and technical resolutions. • Support alarm systems, including migration projects, automation, and external alarm devices. Job-related keywords include: TDM, multiplexing, VOIP, NOC, VNOC, network operations, support, technician, engineer, and specialist roles. Qualifications
• Deep knowledge of VoIP switching technologies such as Genband G9/G6/Genius, CS2000, Broadsoft, MetaSwitch, and/or Acme/Nextone SBC. • Experience with Element Management Systems and server interfacing; knowledge of Multi-service Edge Routers, SIP, Unix, Linux, WireShark, etc. • Desired experience with voice TDM switch technologies like DMS-10, DMS-100/200/500, 5ESS, DCO, GTD-5, EWSD, and Oryx. Additional Information
To learn more about this position, please contact:
#J-18808-Ljbffr