City of Henderson
Overview
The City of Henderson announces an examination to create an eligibility list and to fill two (2) vacancies for the classification of Systems Support Analyst in the Department of Information Technology. This classification also exists in the Department of Utility Services. The eligibility list may be utilized to fill vacancies for this classification for up to one (1) year. Under general supervision, performs simple to moderate systems analysis, architecture, engineering, management and operations work in support of mission critical and citywide technology systems; performs related duties as assigned. The current Systems Support Analyst vacancy is within the Department of Information Technology, but the list may be used to fill vacancies in other departments across the City of Henderson.
This is the entry level position of the System Support Analyst job series.
Responsibilities
Implementing and Supporting Software Systems in an enterprise environment
Troubleshooting technical environments including OS, network, and system software
Has a solid understanding of the Windows Operating system and exposure to what applications need to work (database, network connectivity, etc.)
Is a self-motivated people person with great technical skills who wants to make a continuously remarkable contribution to our team
Is excellent at customer service and follows up with customers to ensure they are satisfied
Is interested in finding the root cause of issues rather than just addressing symptoms
Is skilled in implementing project initiatives as both a project lead and a technical lead
Is skilled in relationship management and works very well with people in a team construct and individually
Actively cross trains with other designated members of the team to provide for backup support
Salary and Benefits
Competitive Salary Range $37.25 - $56.80 hourly; salary placement for non-represented positions is based on a comprehensive compensation review and takes into consideration the candidate's qualifications as well as internal equity*
Base Wage increase upon successful completion of Initial Probationary or Qualifying Period**
Additional Base Wage Increase and/or Lump Sum Bonus**
*Click here to View the City's Non-Represented Compensation Policy
**Contingent upon the City’s financial performance and subject to available funding as determined by the City
The City requires employees to reside in the state of Nevada with the capability of reporting to an on-site location timely, if required
Benefits and Work Arrangements
Comprehensive benefits package for all full-time, regular non-represented employees including medical, dental, vision, life insurance, FSA, LTD, EAP, and retirement benefits
Voluntary benefits available (pet insurance, auto/home insurance, voluntary life, etc.)
Public Service Loan Forgiveness Program (PLSF) through the Federal Government
Tuition and Certification Reimbursement Program and more
Remote work opportunities and schedule details are subject to change; remote work is generally available for incumbents who have completed probation or qualifying period
Qualifications
Bachelor’s Degree from an accredited college or university in Information Technology, Computer Science, or a closely related field
Two (2) years of experience in design, implementation, and support of enterprise-level systems and/or custom software development
Note: An equivalent combination of related training and experience may be considered
Must pass a nationwide fingerprint-based record check, and a wants/warrants check
Must complete Security Awareness and NCIC/NCJIS certification within six months of hire/transfer and be recertified every year; must maintain certifications in NCIC/NCJIS as a condition of continued employment
Technical certifications related to specific job duties of assigned area may be required
Documents Required at Time of Application
Completed Employment Application
Resume
Assessment Dates
Written Exam - Remote/Online (Weighted 40%) - Monday, October 27, 2025
Oral Board Interview - Remote/Online (Weighted 60%) - Thursday, November 6, 2025
Selection Interview - Remote/Online - Thursday, November 13, 2025
All applicants will be notified by email or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.
Important Information on Scheduling Assessments:
If you are invited to participate in the assessment process, you will be required to self-schedule through the City of Henderson online application system. Please check your email and/or text messages on a regular basis after submitting your application for complete instructions, including where and when to report.
The assessment and selection process for this position will take place on the dates listed above. All candidates who wish to be considered for this position will need to be available via Microsoft Teams to participate in the testing process at any time on any of the dates listed above. The selection process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application.
Appointment may be subject to the successful and timely completion of a post offer pre-employment background investigation and medical/physical examination, including a drug/alcohol test. The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards.
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The City of Henderson announces an examination to create an eligibility list and to fill two (2) vacancies for the classification of Systems Support Analyst in the Department of Information Technology. This classification also exists in the Department of Utility Services. The eligibility list may be utilized to fill vacancies for this classification for up to one (1) year. Under general supervision, performs simple to moderate systems analysis, architecture, engineering, management and operations work in support of mission critical and citywide technology systems; performs related duties as assigned. The current Systems Support Analyst vacancy is within the Department of Information Technology, but the list may be used to fill vacancies in other departments across the City of Henderson.
This is the entry level position of the System Support Analyst job series.
Responsibilities
Implementing and Supporting Software Systems in an enterprise environment
Troubleshooting technical environments including OS, network, and system software
Has a solid understanding of the Windows Operating system and exposure to what applications need to work (database, network connectivity, etc.)
Is a self-motivated people person with great technical skills who wants to make a continuously remarkable contribution to our team
Is excellent at customer service and follows up with customers to ensure they are satisfied
Is interested in finding the root cause of issues rather than just addressing symptoms
Is skilled in implementing project initiatives as both a project lead and a technical lead
Is skilled in relationship management and works very well with people in a team construct and individually
Actively cross trains with other designated members of the team to provide for backup support
Salary and Benefits
Competitive Salary Range $37.25 - $56.80 hourly; salary placement for non-represented positions is based on a comprehensive compensation review and takes into consideration the candidate's qualifications as well as internal equity*
Base Wage increase upon successful completion of Initial Probationary or Qualifying Period**
Additional Base Wage Increase and/or Lump Sum Bonus**
*Click here to View the City's Non-Represented Compensation Policy
**Contingent upon the City’s financial performance and subject to available funding as determined by the City
The City requires employees to reside in the state of Nevada with the capability of reporting to an on-site location timely, if required
Benefits and Work Arrangements
Comprehensive benefits package for all full-time, regular non-represented employees including medical, dental, vision, life insurance, FSA, LTD, EAP, and retirement benefits
Voluntary benefits available (pet insurance, auto/home insurance, voluntary life, etc.)
Public Service Loan Forgiveness Program (PLSF) through the Federal Government
Tuition and Certification Reimbursement Program and more
Remote work opportunities and schedule details are subject to change; remote work is generally available for incumbents who have completed probation or qualifying period
Qualifications
Bachelor’s Degree from an accredited college or university in Information Technology, Computer Science, or a closely related field
Two (2) years of experience in design, implementation, and support of enterprise-level systems and/or custom software development
Note: An equivalent combination of related training and experience may be considered
Must pass a nationwide fingerprint-based record check, and a wants/warrants check
Must complete Security Awareness and NCIC/NCJIS certification within six months of hire/transfer and be recertified every year; must maintain certifications in NCIC/NCJIS as a condition of continued employment
Technical certifications related to specific job duties of assigned area may be required
Documents Required at Time of Application
Completed Employment Application
Resume
Assessment Dates
Written Exam - Remote/Online (Weighted 40%) - Monday, October 27, 2025
Oral Board Interview - Remote/Online (Weighted 60%) - Thursday, November 6, 2025
Selection Interview - Remote/Online - Thursday, November 13, 2025
All applicants will be notified by email or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.
Important Information on Scheduling Assessments:
If you are invited to participate in the assessment process, you will be required to self-schedule through the City of Henderson online application system. Please check your email and/or text messages on a regular basis after submitting your application for complete instructions, including where and when to report.
The assessment and selection process for this position will take place on the dates listed above. All candidates who wish to be considered for this position will need to be available via Microsoft Teams to participate in the testing process at any time on any of the dates listed above. The selection process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application.
Appointment may be subject to the successful and timely completion of a post offer pre-employment background investigation and medical/physical examination, including a drug/alcohol test. The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards.
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