EverCommerce
EverCommerce - Senior Service Desk Analyst (Denver, CO)
EverCommerce, Denver, Colorado, United States, 80285
Overview
EverCommerce (Nasdaq: EVCM) is seeking a Senior Service Desk Analyst to join our Corporate IT team in our Denver, CO headquarters. This individual will provide world-class customer service and IT support to the entire organization by responding to, investigating, and resolving various technology issues related to end-user software, hardware, connectivity, mobile devices, and more. At EverCommerce, our Corporate IT Service Desk team is blazing a trail of value creation and continuous improvement by providing front-line IT support to everyone at EverCommerce, from software engineers to office managers worldwide. We empower our teams to do their work in the environment that is best suited for their role and enables company success. Further, we welcome new ideas and are energized by transformation that drives innovation and our collective growth. Want to support and enable SaaS Software that Powers the Service Economy? —Who You Are— You lead with customer service and gain great satisfaction from helping others overcome technical roadblocks, empowering them to succeed at their jobs. You have awesome critical thinking abilities and know how to overcome challenging problems in complex and challenging situations. Job Responsibilities
Support Executives and other staff with technology needs in person Monday - Friday, including new hire day 1 and white glove technical support, general break/fix, printer and video conferencing Triage and resolve incident and request tickets in Jira Service Management for employees in 7 countries Support end-users with MacOS and Windows devices, and all Office 365 applications Support onboarding and offboarding requests, including hardware procurement Co-manage end-user devices in Microsoft Intune and Jamf Pro Partner with Managed Service Providers and Vendors to support the entire organization Skills and Experience
3+ years of experience supporting end-users with Windows and MacOS devices 3+ years of experience handling IT support tickets in an ITSM ticketing system 2+ years of experience working with Office 365 1+ years of experience working with Azure AD/Entra, Intune/Jamf Pro MDM Experience with ITIL framework strongly preferred Experience supporting end-users in software company preferred Experience with AI, Chat Bots, or Automation a major plus PCI-DSS and HIPAA environment experience a plus Where
Denver, Colorado (Onsite, 5 days in office) The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. This role is based in Denver, Colorado, United States. Please note that you must be eligible to work without sponsorship to qualify for this position. Benefits and Perks
Continued investment in your professional development Day 1 robust health and wellness benefits, including an annual wellness stipend 401k with up to a 4% match and immediate vesting Flexible and generous (FTO) time-off Employee Stock Purchase Program Compensation
The target base compensation for this position is
$78,000 to $80,000 USD per year
in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience! Employment details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Software Development Referrals increase your chances of interviewing at EverCommerce by 2x Get notified about new Senior Service Desk Analyst jobs in
Denver, CO . Note: This description focuses on the current Senior Service Desk Analyst role and does not include unrelated postings.
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EverCommerce (Nasdaq: EVCM) is seeking a Senior Service Desk Analyst to join our Corporate IT team in our Denver, CO headquarters. This individual will provide world-class customer service and IT support to the entire organization by responding to, investigating, and resolving various technology issues related to end-user software, hardware, connectivity, mobile devices, and more. At EverCommerce, our Corporate IT Service Desk team is blazing a trail of value creation and continuous improvement by providing front-line IT support to everyone at EverCommerce, from software engineers to office managers worldwide. We empower our teams to do their work in the environment that is best suited for their role and enables company success. Further, we welcome new ideas and are energized by transformation that drives innovation and our collective growth. Want to support and enable SaaS Software that Powers the Service Economy? —Who You Are— You lead with customer service and gain great satisfaction from helping others overcome technical roadblocks, empowering them to succeed at their jobs. You have awesome critical thinking abilities and know how to overcome challenging problems in complex and challenging situations. Job Responsibilities
Support Executives and other staff with technology needs in person Monday - Friday, including new hire day 1 and white glove technical support, general break/fix, printer and video conferencing Triage and resolve incident and request tickets in Jira Service Management for employees in 7 countries Support end-users with MacOS and Windows devices, and all Office 365 applications Support onboarding and offboarding requests, including hardware procurement Co-manage end-user devices in Microsoft Intune and Jamf Pro Partner with Managed Service Providers and Vendors to support the entire organization Skills and Experience
3+ years of experience supporting end-users with Windows and MacOS devices 3+ years of experience handling IT support tickets in an ITSM ticketing system 2+ years of experience working with Office 365 1+ years of experience working with Azure AD/Entra, Intune/Jamf Pro MDM Experience with ITIL framework strongly preferred Experience supporting end-users in software company preferred Experience with AI, Chat Bots, or Automation a major plus PCI-DSS and HIPAA environment experience a plus Where
Denver, Colorado (Onsite, 5 days in office) The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. This role is based in Denver, Colorado, United States. Please note that you must be eligible to work without sponsorship to qualify for this position. Benefits and Perks
Continued investment in your professional development Day 1 robust health and wellness benefits, including an annual wellness stipend 401k with up to a 4% match and immediate vesting Flexible and generous (FTO) time-off Employee Stock Purchase Program Compensation
The target base compensation for this position is
$78,000 to $80,000 USD per year
in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience! Employment details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Software Development Referrals increase your chances of interviewing at EverCommerce by 2x Get notified about new Senior Service Desk Analyst jobs in
Denver, CO . Note: This description focuses on the current Senior Service Desk Analyst role and does not include unrelated postings.
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