Travis County
Social Services Program Administrator - Oak Hill Community Center
Travis County, Austin, Texas, us, 78716
Overview
Travis County Health and Human Services (HHS) serves the community under the guidance of the Commissioners Court. We address community needs through internal and external investments and services. We strive to maximize quality of life for all people in Travis County by protecting vulnerable populations, investing in social and economic well-being, building a shared understanding of our community, and promoting healthy physical, behavioral and environmental living. The positions of our Community Center Managers at Health and Human Services require individuals deeply committed to providing comprehensive and holistic programming and services to a diverse population with critical and immediate needs. We seek established leaders with extraordinary emotional intelligence and leadership to support and collaborate with our outstanding staff and community partners. Distinguishing Characteristics
This is a job classification within the Social Services job family. This classification is responsible for directing the operations and staff of a comprehensive and complex social services program. This classification is distinguished from the Social Services Manager by the responsibility for developing strategic plans, goals and objectives, initiatives, and budget for a large, comprehensive, complex program or programs. The classification has a broad scope of operational and staff responsibility and typically directs through subordinate managers. Responsibilities
Directs the planning and operations of a comprehensive and complex social services program. Directs subordinate managers and staff, including hiring, training, performance evaluation, disciplinary actions and dismissals, ensuring activities are consistent with policies, procedures, laws, regulations, goals and objectives. Creates opportunities for improved performance, learning and development of staff, and identifies and addresses problems or conflicts. Directs and participates in the planning, developing and establishing of goals and objectives. Develops strategic plans, policies and programs to accomplish the goals and objectives. Directs the service delivery and program operations. Oversees the establishing of procedures and priorities and directs the monitoring of activities and assignments to achieve desired results. Resolves problems. Evaluates effectiveness of programs and operations and develops new and modified initiatives to improve effectiveness. Directs the implementation and monitoring of new and existing programs. Provides high-level technical advice, policy interpretation and guidance for application of appropriate procedures to managers and other staff. Directs and participates in development of annual program budget. Directs ongoing administration of approved budget and oversees expenditures. Prepares proposals for funding or funding continuation, as required. Represents the organization and collaborates with governmental and public agency representatives, community outreach and advocacy groups, service providers and others. Plans, develops and directs a variety of community development and community organizing activities. Identifies and resolves service gaps and barriers, stimulates interest in programs and services. Directs the development of, and participation in training and education programs for clients, social service providers, community organizations and others. Prepares periodic reports, financial analysis and statistical reports on program activities, results and performance. If position assigned to Juvenile Probation Department, may provide direct supervision of all clients’ daily activities when working in secure facilities, including maintaining accountability of all clients and equipment and ensuring that the environment is safe, clean and secure; ensures that clients are aware of and understand their responsibilities and appropriate behavior. Implements corrective discipline plans and programs, as required; facilitates cognitive skill groups and relaxation training for clients; provides individual and crisis intervention counseling, as required; documents clients’ behavior and enters into department computer information system; monitors security and fire alarm systems, including closed circuit monitors; maintains communication with facility posts; maintains communication with other staff to ensure continuity of care; physically restrains aggressive clients using approved protocols, as required; may assist in investigating incidents involving clients. Performs other job-related duties as assigned. Education and Experience
Bachelor’s degree in Social or Behavioral Sciences or a directly related field AND seven (7) years increasingly responsible experience in social services, including two (2) years of supervisory or management experience; OR Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job. Licenses, Registrations, Certifications, or Special Requirements
Valid Texas Driver’s License. Preferred
Master’s degree in Social or Behavioral Sciences or a directly related field. Knowledge of
Management and supervisory principles, practices and techniques. Program administration and oversight techniques. Policies, practices and procedures within area of assignment. Federal, State and Local program laws and requirements. Advocacy groups, social service providers and community outreach organizations. Budgetary practices and techniques. Modern office practices, procedures and methods. Computer equipment to include word processing, spreadsheets, databases and a variety of software packages. Business letter writing, grammar and punctuation, and report preparation. May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information. Skill in
Strategic planning, development, monitoring and evaluation of social service programs and services. Supervising others, allocating resources and evaluating programs. Leadership and community collaboration. Problem-solving and decision-making. Developing and monitoring program budgets. Operating a variety of modern office equipment, including a computer. Both verbal and written communication, including presentations. Ability to
Direct, motivate, train, develop and evaluate staff. Serve as technical consultant and liaison. Create and recommend program initiatives. Prepare administrative and statistical reports. Communicate effectively. Work independently. Manage time well, perform multiple tasks, and organize diverse activities. Deal effectively with mentally ill or emotionally distressed individuals undergoing acute episodes, who may also be hostile and aggressive. Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies and providers, other County employees and officials, and the general public. Physical requirements
Physical requirements include the ability to lift/carry up to 25 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, sitting, walking, climbing stairs, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, driving, client/customer contact, and squatting to perform the essential functions. Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions. Work Hours: 8 am - 5 pm, Monday-Friday. May work some holidays, some nights, some weekends Location: 8656 A SH 71 West, Suite 100, Austin, TX 78735 Department: Health & Human Services Criminal, Driving, Education, and Employment Background Checks Required. This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.
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Travis County Health and Human Services (HHS) serves the community under the guidance of the Commissioners Court. We address community needs through internal and external investments and services. We strive to maximize quality of life for all people in Travis County by protecting vulnerable populations, investing in social and economic well-being, building a shared understanding of our community, and promoting healthy physical, behavioral and environmental living. The positions of our Community Center Managers at Health and Human Services require individuals deeply committed to providing comprehensive and holistic programming and services to a diverse population with critical and immediate needs. We seek established leaders with extraordinary emotional intelligence and leadership to support and collaborate with our outstanding staff and community partners. Distinguishing Characteristics
This is a job classification within the Social Services job family. This classification is responsible for directing the operations and staff of a comprehensive and complex social services program. This classification is distinguished from the Social Services Manager by the responsibility for developing strategic plans, goals and objectives, initiatives, and budget for a large, comprehensive, complex program or programs. The classification has a broad scope of operational and staff responsibility and typically directs through subordinate managers. Responsibilities
Directs the planning and operations of a comprehensive and complex social services program. Directs subordinate managers and staff, including hiring, training, performance evaluation, disciplinary actions and dismissals, ensuring activities are consistent with policies, procedures, laws, regulations, goals and objectives. Creates opportunities for improved performance, learning and development of staff, and identifies and addresses problems or conflicts. Directs and participates in the planning, developing and establishing of goals and objectives. Develops strategic plans, policies and programs to accomplish the goals and objectives. Directs the service delivery and program operations. Oversees the establishing of procedures and priorities and directs the monitoring of activities and assignments to achieve desired results. Resolves problems. Evaluates effectiveness of programs and operations and develops new and modified initiatives to improve effectiveness. Directs the implementation and monitoring of new and existing programs. Provides high-level technical advice, policy interpretation and guidance for application of appropriate procedures to managers and other staff. Directs and participates in development of annual program budget. Directs ongoing administration of approved budget and oversees expenditures. Prepares proposals for funding or funding continuation, as required. Represents the organization and collaborates with governmental and public agency representatives, community outreach and advocacy groups, service providers and others. Plans, develops and directs a variety of community development and community organizing activities. Identifies and resolves service gaps and barriers, stimulates interest in programs and services. Directs the development of, and participation in training and education programs for clients, social service providers, community organizations and others. Prepares periodic reports, financial analysis and statistical reports on program activities, results and performance. If position assigned to Juvenile Probation Department, may provide direct supervision of all clients’ daily activities when working in secure facilities, including maintaining accountability of all clients and equipment and ensuring that the environment is safe, clean and secure; ensures that clients are aware of and understand their responsibilities and appropriate behavior. Implements corrective discipline plans and programs, as required; facilitates cognitive skill groups and relaxation training for clients; provides individual and crisis intervention counseling, as required; documents clients’ behavior and enters into department computer information system; monitors security and fire alarm systems, including closed circuit monitors; maintains communication with facility posts; maintains communication with other staff to ensure continuity of care; physically restrains aggressive clients using approved protocols, as required; may assist in investigating incidents involving clients. Performs other job-related duties as assigned. Education and Experience
Bachelor’s degree in Social or Behavioral Sciences or a directly related field AND seven (7) years increasingly responsible experience in social services, including two (2) years of supervisory or management experience; OR Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job. Licenses, Registrations, Certifications, or Special Requirements
Valid Texas Driver’s License. Preferred
Master’s degree in Social or Behavioral Sciences or a directly related field. Knowledge of
Management and supervisory principles, practices and techniques. Program administration and oversight techniques. Policies, practices and procedures within area of assignment. Federal, State and Local program laws and requirements. Advocacy groups, social service providers and community outreach organizations. Budgetary practices and techniques. Modern office practices, procedures and methods. Computer equipment to include word processing, spreadsheets, databases and a variety of software packages. Business letter writing, grammar and punctuation, and report preparation. May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information. Skill in
Strategic planning, development, monitoring and evaluation of social service programs and services. Supervising others, allocating resources and evaluating programs. Leadership and community collaboration. Problem-solving and decision-making. Developing and monitoring program budgets. Operating a variety of modern office equipment, including a computer. Both verbal and written communication, including presentations. Ability to
Direct, motivate, train, develop and evaluate staff. Serve as technical consultant and liaison. Create and recommend program initiatives. Prepare administrative and statistical reports. Communicate effectively. Work independently. Manage time well, perform multiple tasks, and organize diverse activities. Deal effectively with mentally ill or emotionally distressed individuals undergoing acute episodes, who may also be hostile and aggressive. Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies and providers, other County employees and officials, and the general public. Physical requirements
Physical requirements include the ability to lift/carry up to 25 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, sitting, walking, climbing stairs, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, driving, client/customer contact, and squatting to perform the essential functions. Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions. Work Hours: 8 am - 5 pm, Monday-Friday. May work some holidays, some nights, some weekends Location: 8656 A SH 71 West, Suite 100, Austin, TX 78735 Department: Health & Human Services Criminal, Driving, Education, and Employment Background Checks Required. This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.
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