AC3
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Application Support Specialist - Hybrid
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AC3 AC3 was founded by a group of oncologists who built solutions to optimize their own practices. Now, we give specialty health practices the power to make decisions with better data. Our mission is to help them thrive through people, purposeful technology, and collaboration. The work we do empowers healthcare practitioners and their teams to provide the highest quality of care in a sustainable way. That’s what motivates us. We’re looking for passionate, driven innovators to join our mission. If you thrive on challenge, love taking action, and get up every day ready to make a difference, apply now. Learn more at www.ac3health.com. Overview
COMPANY MISSION:
To help specialty practices thrive. Position Summary
The Application Support Specialist is responsible for supporting the team in maximizing the recovery & final resolution of underpayments identified by AC3’s Contract Management Software. The RCM (Revenue Cycle Management) Support Specialist will heavily utilize Microsoft Excel & other software tools to gather & report out key data & information for the Client Operations Team. Essential Function And Job Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Serves as an applications specialist for the PM system utilized at AC3. Manage team member access in PM systems and client EMR systems. Maintain and ensure accurate permissions are assigned to all team members. Pull together claims data & create internal & external client facing deliverables. Utilizes Microsoft Excel to organize, analyze, & present claim underpayments for Clients. Understanding of physician practice & billing office workflows Reviews & extracts data in the Client’s Practice Management System to support resolution & quantification of charges. Document processes and instructional guides for systems. Ability to train new team members or clients on applicable systems. Understands the revenue cycle workflow and able to investigate breaks in the process. Develop and maintain strong working relationships with the assigned client and team members. Accountable for meeting established productivity measures and goals. Participates in special projects as assigned. Position Requirements
High school diploma or equivalent (GED). Proficient in Microsoft Office (Excel, PowerPoint, Word) required. Proven experience in application support or a similar role. 2 years of experience in revenue cycle management. Industry Certification a plus (CRCR, CHAM, CHFP, FHFMA, FACHE) Experience with application integration and working with IT teams. Accurately maintains and adheres to all safety rules and regulations. Must be detail oriented and have problem solving abilities. Excellent communication and organizational skills with the ability to work in a fast-paced environment; prioritize tasks and workloads. Billing process and procedures (including parameters and requirements of billing). Effective communication skills and problem-solving ability Able to work independently and as part of a collaborative group. Performs other duties as assigned. Work Location
This is a full-time hybrid/remote position; there will be required onsite training and a combination of remote and onsite work. The ideal candidate should reside within a 30-mile radius of the office located in South Bend, IN. Work is completed in a general office environment and may be sedentary but could require standing and walking for up to 10% of the time. Why Work at AC3?
When you become an AC3 Team member, you can expect ongoing training, support, and a work culture like no other. We offer our Full-Time Team Members medical, dental and vision health and wellness benefits, along with employer paid life insurance, long and short-term disability policies. We also provide all Team Members with access to company sponsored financial wellness counselors, employee assistance services and the opportunity to enroll in our company-matched, 401k plan. Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries
Hospitals and Health Care
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Application Support Specialist - Hybrid
role at
AC3 AC3 was founded by a group of oncologists who built solutions to optimize their own practices. Now, we give specialty health practices the power to make decisions with better data. Our mission is to help them thrive through people, purposeful technology, and collaboration. The work we do empowers healthcare practitioners and their teams to provide the highest quality of care in a sustainable way. That’s what motivates us. We’re looking for passionate, driven innovators to join our mission. If you thrive on challenge, love taking action, and get up every day ready to make a difference, apply now. Learn more at www.ac3health.com. Overview
COMPANY MISSION:
To help specialty practices thrive. Position Summary
The Application Support Specialist is responsible for supporting the team in maximizing the recovery & final resolution of underpayments identified by AC3’s Contract Management Software. The RCM (Revenue Cycle Management) Support Specialist will heavily utilize Microsoft Excel & other software tools to gather & report out key data & information for the Client Operations Team. Essential Function And Job Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Serves as an applications specialist for the PM system utilized at AC3. Manage team member access in PM systems and client EMR systems. Maintain and ensure accurate permissions are assigned to all team members. Pull together claims data & create internal & external client facing deliverables. Utilizes Microsoft Excel to organize, analyze, & present claim underpayments for Clients. Understanding of physician practice & billing office workflows Reviews & extracts data in the Client’s Practice Management System to support resolution & quantification of charges. Document processes and instructional guides for systems. Ability to train new team members or clients on applicable systems. Understands the revenue cycle workflow and able to investigate breaks in the process. Develop and maintain strong working relationships with the assigned client and team members. Accountable for meeting established productivity measures and goals. Participates in special projects as assigned. Position Requirements
High school diploma or equivalent (GED). Proficient in Microsoft Office (Excel, PowerPoint, Word) required. Proven experience in application support or a similar role. 2 years of experience in revenue cycle management. Industry Certification a plus (CRCR, CHAM, CHFP, FHFMA, FACHE) Experience with application integration and working with IT teams. Accurately maintains and adheres to all safety rules and regulations. Must be detail oriented and have problem solving abilities. Excellent communication and organizational skills with the ability to work in a fast-paced environment; prioritize tasks and workloads. Billing process and procedures (including parameters and requirements of billing). Effective communication skills and problem-solving ability Able to work independently and as part of a collaborative group. Performs other duties as assigned. Work Location
This is a full-time hybrid/remote position; there will be required onsite training and a combination of remote and onsite work. The ideal candidate should reside within a 30-mile radius of the office located in South Bend, IN. Work is completed in a general office environment and may be sedentary but could require standing and walking for up to 10% of the time. Why Work at AC3?
When you become an AC3 Team member, you can expect ongoing training, support, and a work culture like no other. We offer our Full-Time Team Members medical, dental and vision health and wellness benefits, along with employer paid life insurance, long and short-term disability policies. We also provide all Team Members with access to company sponsored financial wellness counselors, employee assistance services and the opportunity to enroll in our company-matched, 401k plan. Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries
Hospitals and Health Care
#J-18808-Ljbffr