Senior Systems Support Specialist III - Medical Imaging PACS / Linux

Overview Employer Industry: Healthcare IT Solutions

Why consider this job opportunity:

Opportunity for career advancement and growth within the organization

Work remotely, providing flexibility in your work environment

Engage in impactful projects that improve patient outcomes

Collaborative and innovative team culture

Comprehensive benefits package, including health, dental, and retirement plans

Responsibilities

Serve as a senior escalation point for complex technical issues involving RIS, PACS, VNA, and integrated systems

Lead troubleshooting efforts involving interoperability protocols such as DICOM, HL7, and IHE

Collaborate with clinical stakeholders, internal IT teams, and external vendors to resolve systemic issues

Maintain high standards of documentation for incidents, resolutions, procedures, and known issues

Provide after-hours support as part of an on-call rotation for high-priority incidents

Qualifications

Bachelor’s degree in Computer Engineering, Healthcare Informatics, or a related field (or equivalent experience)

5+ years of experience in Healthcare IT support, with a strong focus on radiology environments

Advanced experience with PACS, RIS, VNA, and clinical imaging workflows

Strong diagnostic skills across application, operating system, and network layers

Proficiency in Windows Server environments, Linux systems, VMware, and storage solutions

Preferred Qualifications

Certifications in relevant technologies (e.g., Microsoft, VMware, Cisco)

Scripting/automation experience (PowerShell, Bash, Python)

Experience mentoring or training support staff

Fluency in additional languages (French is a strong asset)

Experience with cloud-based medical imaging solutions and telemedicine technologies

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