Jobs via Dice
Overview
Join to apply for the
Service Desk Analyst
role at
Jobs via Dice This position provides end user technical support in a fast-paced, single point of contact Service Desk capacity. Primary job function is to respond, handle, diagnose, and resolve inbound End User interactions. Identify, research, and resolve technical problems. Document, track, and monitor the problem to ensure timely resolution. Key Accountabilities and Priorities
Perform first level IT support activities on incidents and requests related to company technologies and services (e.g., desktops/laptops, email, phones, printers, tablets) remotely. Log, track, and resolve customer reported problems or concerns on a day-to-day basis. Perform general software and e-mail support. Escalate incidents and/or requests to appropriate resources to ensure timely resolution and customer satisfaction. Ability to multi-task in a fast-paced environment. Perform other duties as requested within area of expertise. Act as the customer advocate for problem resolution. Demonstrate superior customer service skills. Demonstrate technical support competence on one or more computing platforms and standard business applications. Non-Technical Skills: Strong soft skills; technical foundation and eagerness to learn and grow with the organization. Required Education and/or Experience
1-2 years of Service Desk / call center experience. 1-2 years of experience working with ITSM tools (e.g., ServiceNow, Remedy, Heat, CA, etc.). Ability to troubleshoot common Windows related issues. Technical and Functional Skills
Mapping a network printer; Troubleshooting Internet Explorer browser issues. Basic network troubleshooting; understanding of wired and wireless networks. Basic understanding of the Microsoft Office Suite; Basic/Intermediate Microsoft Outlook support; How to create an enterprise Outlook profile; Troubleshooting and creating rules; How to create a PST. Basic/Intermediate Microsoft Excel and Word support. Skills
Keywords:
Support, Help desk, Customer service, Phone support, Technical support, Password reset, Service desk, Help desk support, VPN, Office 365, ServiceNow, Windows 10, Active Directory, Troubleshooting, Outlook, Microsoft Office Pay and Benefits
The pay range for this position is
$16.00 - $18.00/hr . Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, benefits for this temporary role may include: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan with pre-tax and Roth post-tax contributions Life Insurance (Voluntary Life & AD&D for employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace
This is a hybrid position in
Baltimore, MD . Application Deadline
This position is anticipated to close on
Oct 16, 2025 . About TEKsystems
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Get notified about new Service Desk Analyst jobs in
Baltimore, MD .
#J-18808-Ljbffr
Join to apply for the
Service Desk Analyst
role at
Jobs via Dice This position provides end user technical support in a fast-paced, single point of contact Service Desk capacity. Primary job function is to respond, handle, diagnose, and resolve inbound End User interactions. Identify, research, and resolve technical problems. Document, track, and monitor the problem to ensure timely resolution. Key Accountabilities and Priorities
Perform first level IT support activities on incidents and requests related to company technologies and services (e.g., desktops/laptops, email, phones, printers, tablets) remotely. Log, track, and resolve customer reported problems or concerns on a day-to-day basis. Perform general software and e-mail support. Escalate incidents and/or requests to appropriate resources to ensure timely resolution and customer satisfaction. Ability to multi-task in a fast-paced environment. Perform other duties as requested within area of expertise. Act as the customer advocate for problem resolution. Demonstrate superior customer service skills. Demonstrate technical support competence on one or more computing platforms and standard business applications. Non-Technical Skills: Strong soft skills; technical foundation and eagerness to learn and grow with the organization. Required Education and/or Experience
1-2 years of Service Desk / call center experience. 1-2 years of experience working with ITSM tools (e.g., ServiceNow, Remedy, Heat, CA, etc.). Ability to troubleshoot common Windows related issues. Technical and Functional Skills
Mapping a network printer; Troubleshooting Internet Explorer browser issues. Basic network troubleshooting; understanding of wired and wireless networks. Basic understanding of the Microsoft Office Suite; Basic/Intermediate Microsoft Outlook support; How to create an enterprise Outlook profile; Troubleshooting and creating rules; How to create a PST. Basic/Intermediate Microsoft Excel and Word support. Skills
Keywords:
Support, Help desk, Customer service, Phone support, Technical support, Password reset, Service desk, Help desk support, VPN, Office 365, ServiceNow, Windows 10, Active Directory, Troubleshooting, Outlook, Microsoft Office Pay and Benefits
The pay range for this position is
$16.00 - $18.00/hr . Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, benefits for this temporary role may include: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan with pre-tax and Roth post-tax contributions Life Insurance (Voluntary Life & AD&D for employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace
This is a hybrid position in
Baltimore, MD . Application Deadline
This position is anticipated to close on
Oct 16, 2025 . About TEKsystems
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Get notified about new Service Desk Analyst jobs in
Baltimore, MD .
#J-18808-Ljbffr