IBM
Overview
IBM InfoSphere Optim is a data management solution that helps organizations manage data throughout its lifetime, from requirements to retirement. It offers a centralized archiving solution, test data management, protection of data, and data governance. Your Role and Responsibilities
Provides technical support assistance to customers using problem determination and problem source identification skills. Utilizes technical and negotiation skills in collaboration with other support operations and organizations to prioritize and diagnose problems to resolution. Communicates action plans to the customer or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes. May provide training for and mentor others on the team. Contributes to department attainment of organizational objectives and high customer satisfaction. Documents problem solutions within the company knowledge base. Manages requests and priorities daily. This job can be performed anywhere in the United States. You will be part of a worldwide remote technical support team and contribute to seamless 24x7 follow-the-sun support for IBM customers. You will work with customers around the world to ensure customer success and satisfaction. Required Technical and Professional Expertise
Over 5-6 years of hands-on experience and deep understanding of Optim Archive, Privacy and Test Data Management, components, and deployment models distributed and z/OS. Experience in database management systems and tools. Technical ability to analyze and resolve issues related to these products. Experience in operating systems (Windows, Linux, UNIX) administration and troubleshooting. Experience in computer networks and communication. Advanced skills in log analysis, trace interpretation, and root cause identification. Ability to debug in Java, C/C++, or scripting languages. Familiarity with database backends (DB2, Oracle, SQL Server). Ability to investigate configuration related issues and resolve accordingly. English: fluent in speaking and writing. Analytical thinking and structured problem solving. Strong positive customer service attitude with sensitivity to client satisfaction. Self-starter, quick learner, and able to thrive in a challenging, fast paced environment. Strong analytical and troubleshooting skills, including problem recreation, log and trace analysis, and deriving solutions. Experience supporting customers with enterprise-grade Optim deployments with high availability and meeting SLA requirements. Preferred Education and Experience
Master's degree in information technology. At least 1 year of experience in technical support. Experience with Optim Archive, Data Privacy or Test Data Management. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting
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IBM InfoSphere Optim is a data management solution that helps organizations manage data throughout its lifetime, from requirements to retirement. It offers a centralized archiving solution, test data management, protection of data, and data governance. Your Role and Responsibilities
Provides technical support assistance to customers using problem determination and problem source identification skills. Utilizes technical and negotiation skills in collaboration with other support operations and organizations to prioritize and diagnose problems to resolution. Communicates action plans to the customer or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes. May provide training for and mentor others on the team. Contributes to department attainment of organizational objectives and high customer satisfaction. Documents problem solutions within the company knowledge base. Manages requests and priorities daily. This job can be performed anywhere in the United States. You will be part of a worldwide remote technical support team and contribute to seamless 24x7 follow-the-sun support for IBM customers. You will work with customers around the world to ensure customer success and satisfaction. Required Technical and Professional Expertise
Over 5-6 years of hands-on experience and deep understanding of Optim Archive, Privacy and Test Data Management, components, and deployment models distributed and z/OS. Experience in database management systems and tools. Technical ability to analyze and resolve issues related to these products. Experience in operating systems (Windows, Linux, UNIX) administration and troubleshooting. Experience in computer networks and communication. Advanced skills in log analysis, trace interpretation, and root cause identification. Ability to debug in Java, C/C++, or scripting languages. Familiarity with database backends (DB2, Oracle, SQL Server). Ability to investigate configuration related issues and resolve accordingly. English: fluent in speaking and writing. Analytical thinking and structured problem solving. Strong positive customer service attitude with sensitivity to client satisfaction. Self-starter, quick learner, and able to thrive in a challenging, fast paced environment. Strong analytical and troubleshooting skills, including problem recreation, log and trace analysis, and deriving solutions. Experience supporting customers with enterprise-grade Optim deployments with high availability and meeting SLA requirements. Preferred Education and Experience
Master's degree in information technology. At least 1 year of experience in technical support. Experience with Optim Archive, Data Privacy or Test Data Management. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting
#J-18808-Ljbffr