Troutman Pepper Locke LLP
Overview
The eBilling Specialist is part of the eBilling Team which supports the firm’s electronically billed clients. The Specialist reports to the eBilling Manager and collaborates with the eBilling team and other Client Accounting teams to perform tasks related to the electronic submission of client invoices through various eBilling vendor websites. The role includes assisting with new and existing eBilled client implementations, troubleshooting rejected invoices, and resolving issues to ensure successful processing of invoices for clients. Responsibilities
Submit eBilled client invoices and escalate unresolved eBilling issues to the eBilling Manager to obtain support for delivering solutions. Identify, research, and troubleshoot rejected invoices for resolution and resubmission. Work with the eBilling Manager and other billing specialists to resolve eBilling-related issues and ensure proper setup of eBilled matters in the Aderant billing system for accurate invoice preparation. Collaborate with the Collection Team to resolve eBilling issues reported by clients and perform follow-up when issues are resolved. Submit requests through eBilling vendor sites for accruals, appeals, budgets, and timekeeper approvals. Ensure timely and regular communication about eBilling rejections to the appropriate internal team member and, if necessary, to the impacted attorney and legal practice assistant. Monitor deduction notifications and forward promptly to billing specialists and legal practice assistants to obtain the attorney’s challenge response for filing an appeal within the appropriate time frame. Report eBilling status for specific clients and deliver reports to management as requested. Knowledge, Skills And Abilities
Proven ability to communicate effectively verbally and in writing. Ability to communicate with people internally and externally at all levels to enhance the client experience. Ability to prioritize and manage multiple competing priorities in a dynamic, rapidly changing environment. Ability to produce high-volume, computerized document edits in a fast-paced, deadline-driven environment. Outstanding customer/client service and interpersonal skills. Demonstrated ability to work collaboratively to represent the department professionally. Proficient in the use of Excel. Education And/or Experience
Bachelor’s degree or any combination of training, education and experience that demonstrates the ability to perform the duties of the position. Minimum of two (2) years of eBilling experience. Experience with eBilling within a law firm is preferred. BillBlast, eBilling Hub and Aderant/CMS experience preferred. Additional Information
The Firm will comply with applicable city or state workplace mandates in effect regarding Covid-19. This position description describes the general content of and requirements for the performance of the job. Additional duties may be assigned as determined by business needs. This description does not constitute a contract of employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. By applying for this position, you agree that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at privacy@troutman.com. Equal Employment Opportunity Troutman Pepper Locke adheres to a policy of equal opportunity in employment decisions, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status, or any other legally protected status. Compensation Hiring Salary Range: $60,000.00 - $80,000.00 Location Dallas, TX
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The eBilling Specialist is part of the eBilling Team which supports the firm’s electronically billed clients. The Specialist reports to the eBilling Manager and collaborates with the eBilling team and other Client Accounting teams to perform tasks related to the electronic submission of client invoices through various eBilling vendor websites. The role includes assisting with new and existing eBilled client implementations, troubleshooting rejected invoices, and resolving issues to ensure successful processing of invoices for clients. Responsibilities
Submit eBilled client invoices and escalate unresolved eBilling issues to the eBilling Manager to obtain support for delivering solutions. Identify, research, and troubleshoot rejected invoices for resolution and resubmission. Work with the eBilling Manager and other billing specialists to resolve eBilling-related issues and ensure proper setup of eBilled matters in the Aderant billing system for accurate invoice preparation. Collaborate with the Collection Team to resolve eBilling issues reported by clients and perform follow-up when issues are resolved. Submit requests through eBilling vendor sites for accruals, appeals, budgets, and timekeeper approvals. Ensure timely and regular communication about eBilling rejections to the appropriate internal team member and, if necessary, to the impacted attorney and legal practice assistant. Monitor deduction notifications and forward promptly to billing specialists and legal practice assistants to obtain the attorney’s challenge response for filing an appeal within the appropriate time frame. Report eBilling status for specific clients and deliver reports to management as requested. Knowledge, Skills And Abilities
Proven ability to communicate effectively verbally and in writing. Ability to communicate with people internally and externally at all levels to enhance the client experience. Ability to prioritize and manage multiple competing priorities in a dynamic, rapidly changing environment. Ability to produce high-volume, computerized document edits in a fast-paced, deadline-driven environment. Outstanding customer/client service and interpersonal skills. Demonstrated ability to work collaboratively to represent the department professionally. Proficient in the use of Excel. Education And/or Experience
Bachelor’s degree or any combination of training, education and experience that demonstrates the ability to perform the duties of the position. Minimum of two (2) years of eBilling experience. Experience with eBilling within a law firm is preferred. BillBlast, eBilling Hub and Aderant/CMS experience preferred. Additional Information
The Firm will comply with applicable city or state workplace mandates in effect regarding Covid-19. This position description describes the general content of and requirements for the performance of the job. Additional duties may be assigned as determined by business needs. This description does not constitute a contract of employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. By applying for this position, you agree that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at privacy@troutman.com. Equal Employment Opportunity Troutman Pepper Locke adheres to a policy of equal opportunity in employment decisions, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status, or any other legally protected status. Compensation Hiring Salary Range: $60,000.00 - $80,000.00 Location Dallas, TX
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