YMCA of Metropolitan Chicago
South Side YMCA is hiring a Community Concierge team who want to turn their passion for customer service into a career. The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change, whether it’s through health and wellbeing, early education, violence prevention, or one of our other programs and services.
Community Concierge team members serve as the face of the Y and support a best-in-class experience for our customers. You will actively interact and engage with community members, provide solutions and offerings, and support them in discovering opportunities at the YMCA.
Pay is $16.60 per hour and opportunities to grow within the organization.
Benefits
Competitive salaries reflecting your skills and experience. Comprehensive health, dental, and vision insurance for eligible employees, plus wellness programs, mental health resources, and a family gym membership. Generous PTO and paid holidays, with flexible work hours for work-life balance. 403(b) plan with company contributions for eligible employees after 2 years of service. Continuous learning opportunities through workshops and training programs. Supportive work environment valuing diversity, equity, and inclusion. Discounts on programs, employee assistance programs, and company-sponsored events. Scope and Responsibility
Greet community members and guests and make them feel welcome and engaged. Answer phones and email inquiries. Actively manage customer transactions. Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times. Anticipate individual's needs in order to accommodate them and provide an exceptional customer experience. Maintain inventory of supplies and order new stock, as needed. Ensure front desk operations run smoothly and efficiently. Conduct hub tours responsive to the needs of prospective customers; sell memberships. Requirements
At least 18 years of age. Earned high school diploma or GED. Ability to work flexible hours, weekends, and/or holidays, as needed. Top-notch verbal, written, and interpersonal communication skills. Child Abuse Prevention
Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor. Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children. Reporting any suspicious behavior and violation of policy and procedures to your supervisor. Completing all child abuse prevention training as required. The YMCA is an equal opportunity employer and values diversity, equity, and inclusion.
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Competitive salaries reflecting your skills and experience. Comprehensive health, dental, and vision insurance for eligible employees, plus wellness programs, mental health resources, and a family gym membership. Generous PTO and paid holidays, with flexible work hours for work-life balance. 403(b) plan with company contributions for eligible employees after 2 years of service. Continuous learning opportunities through workshops and training programs. Supportive work environment valuing diversity, equity, and inclusion. Discounts on programs, employee assistance programs, and company-sponsored events. Scope and Responsibility
Greet community members and guests and make them feel welcome and engaged. Answer phones and email inquiries. Actively manage customer transactions. Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times. Anticipate individual's needs in order to accommodate them and provide an exceptional customer experience. Maintain inventory of supplies and order new stock, as needed. Ensure front desk operations run smoothly and efficiently. Conduct hub tours responsive to the needs of prospective customers; sell memberships. Requirements
At least 18 years of age. Earned high school diploma or GED. Ability to work flexible hours, weekends, and/or holidays, as needed. Top-notch verbal, written, and interpersonal communication skills. Child Abuse Prevention
Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor. Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children. Reporting any suspicious behavior and violation of policy and procedures to your supervisor. Completing all child abuse prevention training as required. The YMCA is an equal opportunity employer and values diversity, equity, and inclusion.
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