Owens Corning
Director - Shared Services - End to End Service Leader
Owens Corning, Toledo, Ohio, United States, 43614
Overview
Owens Corning is embarking on an exciting new chapter of growth, fueled by our refreshed enterprise strategy and long-term vision. The Global Business Services (GBS) End to End Service Leader will drive process excellence, enable integration of new businesses, and ensure seamless execution of shared services that underpin our enterprise performance.
This leader will shape the structure, strategy, and long-term solutions for GBS operations, creating an end-to-end execution model that delivers operational rigor and continuous improvement. As we expand our global footprint, integrate acquisitions, and advance digital capabilities such as SAP, this role will be at the center of Owens Corning's transformation.
As a direct partner and advisor to the GBS Director, the End-to-End Service Leader is accountable for establishing, standardizing, and executing processes that deliver value across the enterprise. The leader will design and oversee global processes—including procure-to-pay, accounts payable, and receivables—while partnering with our outsourcing partner (Genpact) to drive scalable execution.
With a team of over 100 FTEs and approximately 230 Genpact execution resources, this role requires exceptional leadership, vision, and the ability to elevate service delivery standards across a large, complex organization.
Reports to:
Director, Global Business Services
Span of Control:
4 direct reports
Location:
Hybrid
RESPONSIBILITIES Operational Execution
Own end-to-end service delivery for procure-to-pay, accounts payable, receivables, and related processes.
Partner with Genpact to ensure efficient outsourced execution, while maintaining accountability for standards, controls, and outcomes.
Develop, document, and hand off standard operating procedures (SOPs) for consistent global execution.
Engage in every M&A integration to ensure smooth process adoption and system alignment.
Lead involvement in SAP upgrades, ensuring new features and process changes are adopted effectively.
Establish KPIs, SLAs, and metrics that drive accountability, service quality, and performance visibility.
Leadership & Strategy
Shape and implement the structure, vision, and long-term roadmap for GBS execution.
Act as an end-to-end service leader, balancing day-to-day execution with strategic process design and future improvements.
Champion a continuous improvement mindset that simplifies, standardizes, and automates processes.
Anticipate trends in global service delivery models and proactively position OC for future success.
Stakeholder Management & Engagement
Demonstrate executive presence with the ability to engage, influence, and inspire senior leaders (VP-level and above).
Communicate complex data and metrics at both detailed and high-level narratives, tailoring to diverse audiences.
Partner with stakeholders to ensure customer-centric service delivery, balancing tough decision-making with collaborative problem-solving.
Foster a culture where stakeholders see GBS as a trusted partner and first point of contact for solutions.
Team Leadership & Talent Development
Build and lead a high-performing organization spanning Band 7 to Band 3 leadership levels.
Develop future talent pipelines and succession plans within the GBS team.
Cultivate a culture of accountability, collaboration, and service excellence.
Provide mentorship and leadership development to strengthen team capabilities and readiness.
Develops Others
Creates energy and enthusiasm in individual and team development.
Educates, coaches and challenges others to build and develop capability.
Generates actions and leverages resources that result in retention of talented employees.
Inspires teamwork across all functions and resources (internal and external) to maximize performance.
Qualifications
Bachelor's degree in Business Administration or related field required.
10+ years in shared services or service delivery operations, with 3+ years in senior leadership.
Experience standing up or scaling a GBS model strongly preferred; outsourced GBS experience a plus but not required.
Skills & Capabilities
Demonstrated experience running large, complex execution organizations (100+ FTEs).
Strong leadership and change management abilities.
Deep process expertise in procure-to-pay, accounts payable, receivables, and related workflows.
SAP knowledge and ERP implementation/change experience preferred.
Executive presence with proven ability to communicate metrics, inspire confidence, and engage with senior leaders.
Customer service mindset—approachable, solution-oriented, and stakeholder-focused.
Strategic thinker with the ability to balance execution and long-term process vision.
Strong analytical, communication, and problem-solving skills.
Knowledge, Skills & Abilities
Business Expertise.
Brings a rigorous business orientation to the function and can communicate challenges data-driven to business leaders. Translates business objectives into organizational initiatives.
Inclusive Leadership:
Ability to build and lead a diverse, high performing team.
Strong Organizational Skills.
Ability to meet deadlines and communicate issues with clear actions for timely remediation.
Communication.
Clearly conveys relevant information and ideas with confidence and adapts to the audience; practices active listening.
Judgment and Decision Making.
Recognizes issues or opportunities and determines appropriate actions with clear criteria.
Customer Orientation.
External orientation to create value for customers.
Highly Ethical.
Demonstrates integrity and trustworthiness.
Results Oriented.
Energetic and service-focused, committed to excellence.
Collaboration.
Builds cross-functional connections to achieve enterprise outcomes.
Strategic Thought.
Leads with an enterprise mindset using analytics and insights.
Adaptability.
Flexible and productive under varying demands.
Decisive & Curious.
Seeks diverse perspectives and makes bold, informed decisions.
About Owens Corning
Owens Corning is a residential and commercial building products leader committed to building a sustainable future through material innovation. We are global in scope with more than 25,000 employees in 31 countries dedicated to generating value for customers and shareholders and making a difference in communities where we work and live. Founded in 1938 and based in Toledo, Ohio, USA, Owens Corning posted 2024 sales of $11.0 billion. For more information, visit www.owenscorning.com.
Owens Corning is an equal opportunity employer. Except in limited circumstances such as formal apprenticeship programs, Owens Corning does not employ anyone under the age of 18.
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This leader will shape the structure, strategy, and long-term solutions for GBS operations, creating an end-to-end execution model that delivers operational rigor and continuous improvement. As we expand our global footprint, integrate acquisitions, and advance digital capabilities such as SAP, this role will be at the center of Owens Corning's transformation.
As a direct partner and advisor to the GBS Director, the End-to-End Service Leader is accountable for establishing, standardizing, and executing processes that deliver value across the enterprise. The leader will design and oversee global processes—including procure-to-pay, accounts payable, and receivables—while partnering with our outsourcing partner (Genpact) to drive scalable execution.
With a team of over 100 FTEs and approximately 230 Genpact execution resources, this role requires exceptional leadership, vision, and the ability to elevate service delivery standards across a large, complex organization.
Reports to:
Director, Global Business Services
Span of Control:
4 direct reports
Location:
Hybrid
RESPONSIBILITIES Operational Execution
Own end-to-end service delivery for procure-to-pay, accounts payable, receivables, and related processes.
Partner with Genpact to ensure efficient outsourced execution, while maintaining accountability for standards, controls, and outcomes.
Develop, document, and hand off standard operating procedures (SOPs) for consistent global execution.
Engage in every M&A integration to ensure smooth process adoption and system alignment.
Lead involvement in SAP upgrades, ensuring new features and process changes are adopted effectively.
Establish KPIs, SLAs, and metrics that drive accountability, service quality, and performance visibility.
Leadership & Strategy
Shape and implement the structure, vision, and long-term roadmap for GBS execution.
Act as an end-to-end service leader, balancing day-to-day execution with strategic process design and future improvements.
Champion a continuous improvement mindset that simplifies, standardizes, and automates processes.
Anticipate trends in global service delivery models and proactively position OC for future success.
Stakeholder Management & Engagement
Demonstrate executive presence with the ability to engage, influence, and inspire senior leaders (VP-level and above).
Communicate complex data and metrics at both detailed and high-level narratives, tailoring to diverse audiences.
Partner with stakeholders to ensure customer-centric service delivery, balancing tough decision-making with collaborative problem-solving.
Foster a culture where stakeholders see GBS as a trusted partner and first point of contact for solutions.
Team Leadership & Talent Development
Build and lead a high-performing organization spanning Band 7 to Band 3 leadership levels.
Develop future talent pipelines and succession plans within the GBS team.
Cultivate a culture of accountability, collaboration, and service excellence.
Provide mentorship and leadership development to strengthen team capabilities and readiness.
Develops Others
Creates energy and enthusiasm in individual and team development.
Educates, coaches and challenges others to build and develop capability.
Generates actions and leverages resources that result in retention of talented employees.
Inspires teamwork across all functions and resources (internal and external) to maximize performance.
Qualifications
Bachelor's degree in Business Administration or related field required.
10+ years in shared services or service delivery operations, with 3+ years in senior leadership.
Experience standing up or scaling a GBS model strongly preferred; outsourced GBS experience a plus but not required.
Skills & Capabilities
Demonstrated experience running large, complex execution organizations (100+ FTEs).
Strong leadership and change management abilities.
Deep process expertise in procure-to-pay, accounts payable, receivables, and related workflows.
SAP knowledge and ERP implementation/change experience preferred.
Executive presence with proven ability to communicate metrics, inspire confidence, and engage with senior leaders.
Customer service mindset—approachable, solution-oriented, and stakeholder-focused.
Strategic thinker with the ability to balance execution and long-term process vision.
Strong analytical, communication, and problem-solving skills.
Knowledge, Skills & Abilities
Business Expertise.
Brings a rigorous business orientation to the function and can communicate challenges data-driven to business leaders. Translates business objectives into organizational initiatives.
Inclusive Leadership:
Ability to build and lead a diverse, high performing team.
Strong Organizational Skills.
Ability to meet deadlines and communicate issues with clear actions for timely remediation.
Communication.
Clearly conveys relevant information and ideas with confidence and adapts to the audience; practices active listening.
Judgment and Decision Making.
Recognizes issues or opportunities and determines appropriate actions with clear criteria.
Customer Orientation.
External orientation to create value for customers.
Highly Ethical.
Demonstrates integrity and trustworthiness.
Results Oriented.
Energetic and service-focused, committed to excellence.
Collaboration.
Builds cross-functional connections to achieve enterprise outcomes.
Strategic Thought.
Leads with an enterprise mindset using analytics and insights.
Adaptability.
Flexible and productive under varying demands.
Decisive & Curious.
Seeks diverse perspectives and makes bold, informed decisions.
About Owens Corning
Owens Corning is a residential and commercial building products leader committed to building a sustainable future through material innovation. We are global in scope with more than 25,000 employees in 31 countries dedicated to generating value for customers and shareholders and making a difference in communities where we work and live. Founded in 1938 and based in Toledo, Ohio, USA, Owens Corning posted 2024 sales of $11.0 billion. For more information, visit www.owenscorning.com.
Owens Corning is an equal opportunity employer. Except in limited circumstances such as formal apprenticeship programs, Owens Corning does not employ anyone under the age of 18.
#LI-KH1
#J-18808-Ljbffr