Richemont
Boutique Technician – Chicago
Cartier | Chicago, IL
Reports to: Technical Operations Regional Manager
Role Overview
Primary Duties:
The main purpose of the Cartier Boutique Technician is to provide technical services, for Watches and Jewelry. These services will include:
Quick Services
Watches Jewelry
Chain Adjustments and components replacements Polishing Rhodium (Only at designated locations)
Watches
Maintenance and complete services ( quartz calibers) Polishing
Responsibilities Key Responsibility 1: Client Care support Support sales teams for client care cases requiring technical input Support sales teams for complex bracelet adjustments or changes. Key Responsibility 2: Diagnosis Diagnosis of all products to determine the service required and destination of where the service will be performed:
Main Service Facility Center Boutique Vendor
Product to be covered in diagnosis
Watches Jewelry Clocks Accessories
Key Responsibility 3: Watch Services Watches Quick Services
Battery Functional Checks Rate Adjustments
Water Resistance Renewal Component Replacement Complete Service Polishing Key Responsibility 4:
Services on Jewelry Perform adjustments on chains
Adding/removing links
Perform services on LOVE Bracelets Polishing Rhodium Services (Only at specific locations) Key Responsibility 5: Maintain Workshop Tools and Equipment Ensure that the following are being maintained and calibrated:
Tools Equipment Bench Organization
Apply 5S Practices Key Responsibility 6: Maintain Workflow Ensure that services are moving through the flow by respecting Task Objectives Service Coding
Warranties Quality
Qualifications Required Experience: 3-5 Years of working with Luxury Watches/ Products Technical Skills/Abilities: Watchmaking technical operations experience Encasing Certification (WOSTEP) Or must be able to pass a Technician Exam in order to validate the ability to perform what has been described above Personal Skills: Client focused Computer Skills
Knowledge of SAP Zoom/TEAMs Navigation
Being able to handle multiple tasks simultaneously is required. The ability to work with a team in a fast-paced environment is required. Strong organizational, interpersonal & communication skills Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer – United States We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change. At Richemont, We Craft the Future! Expected Salary Range:
$65,000-$95,000 Salary will be negotiated based on relevant skills and experience.
#J-18808-Ljbffr
Watches Jewelry
Chain Adjustments and components replacements Polishing Rhodium (Only at designated locations)
Watches
Maintenance and complete services ( quartz calibers) Polishing
Responsibilities Key Responsibility 1: Client Care support Support sales teams for client care cases requiring technical input Support sales teams for complex bracelet adjustments or changes. Key Responsibility 2: Diagnosis Diagnosis of all products to determine the service required and destination of where the service will be performed:
Main Service Facility Center Boutique Vendor
Product to be covered in diagnosis
Watches Jewelry Clocks Accessories
Key Responsibility 3: Watch Services Watches Quick Services
Battery Functional Checks Rate Adjustments
Water Resistance Renewal Component Replacement Complete Service Polishing Key Responsibility 4:
Services on Jewelry Perform adjustments on chains
Adding/removing links
Perform services on LOVE Bracelets Polishing Rhodium Services (Only at specific locations) Key Responsibility 5: Maintain Workshop Tools and Equipment Ensure that the following are being maintained and calibrated:
Tools Equipment Bench Organization
Apply 5S Practices Key Responsibility 6: Maintain Workflow Ensure that services are moving through the flow by respecting Task Objectives Service Coding
Warranties Quality
Qualifications Required Experience: 3-5 Years of working with Luxury Watches/ Products Technical Skills/Abilities: Watchmaking technical operations experience Encasing Certification (WOSTEP) Or must be able to pass a Technician Exam in order to validate the ability to perform what has been described above Personal Skills: Client focused Computer Skills
Knowledge of SAP Zoom/TEAMs Navigation
Being able to handle multiple tasks simultaneously is required. The ability to work with a team in a fast-paced environment is required. Strong organizational, interpersonal & communication skills Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer – United States We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change. At Richemont, We Craft the Future! Expected Salary Range:
$65,000-$95,000 Salary will be negotiated based on relevant skills and experience.
#J-18808-Ljbffr