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Bally's Corporation

Supervisor - Slot Technicians

Bally's Corporation, Chicago, Illinois, United States, 60290

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Overview Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, expands its international footprint and its diverse entertainment offerings. It also owns Bally's Interactive International (formerly Gamesys Group), a leading global interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the company’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally's also has rights to developable land in Las Vegas after the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. ("Queen"), the portfolio is expected to be supplemented with four additional casinos across three states, expanding Bally's jurisdiction to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms. Bally's will also become the successor of Queen's significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

The Role As the Supervisor - Slot Technicians, you will oversee all slot technicians and day-to-day slot tech operations, and assist slot management in all aspects of the slot tech department.

Responsibilities

Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere

Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations

Mentor team members to provide superior guest service

Oversee all aspects of the slot operations while on duty

Support Slot Attendants

Respond to guest correspondence, in-house projects, and departmental dealings with regulatory bodies

Troubleshoot and solve slot-related issues independently

Train and develop table games team members through education, training, coaching, and corrective action

Perform other duties as assigned

Qualifications

Must be 21 years of age or older

Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board

Must be a high school graduate or equivalent

Two to three years in slot operations or another casino leadership role

Excellent communication skills required

Must be able to organize, delegate, and follow through on any number of different projects

Working knowledge and experience with slot management systems and Microsoft Suite products

Must be able to work weeknights, weekends, and holidays

What’s in it for you

Competitive Salary with annual performance reviews

Comprehensive health coverage plan that includes medical, dental, and vision

401(K)/ Company Match

Access Perks and Childcare discounts

Target Salary Range: $55,000 - $60,000 per year

Physical Demands & Work Environment

Frequently required to lift up to a maximum of 50 pounds and occasionally required to move up to 500 pounds with assistance

Frequently required to push, kneel, climb, stoop, bend, and twist, as well as reach overhead

Requires manual dexterity to conduct repairs on slot machines

May be exposed to bright lights, loud noise, and stressful situations

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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