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Garner Health

Senior Account Manager

Garner Health, New York, New York, us, 10261

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Overview Base pay range: $93,000.00/yr - $120,000.00/yr

This role is fully remote and part of Garner Health, a company focused on evaluating doctor performance and reducing healthcare costs through a unique incentive model. Garner Health is expanding its team to support rapid growth and a culture that emphasizes teamwork, trust, autonomy, exceptional results, and individual growth.

About the role We are looking for a Senior Account Manager who will oversee clients in our large market (500-5000 lives) book of business. The role focuses on relationship management, understanding client needs, and day-to-day client management. As the primary point of contact for key client stakeholders and brokers, you will aim to ensure overall client success and retention within this market segment. The Senior Account Manager will collaborate with the Strategic Accounts team and cross-functional areas to advance Garner's mission. This role reports to the Director of Account Management (large market).

What you will do

Ensure Garner delivers an excellent client experience to the assigned book of business

Execute key workflows and monitor client health to support clients

Track client success KPIs, escalate areas of concern, and mitigate risks through action plans

Apply best-practice standards and workflows to improve client satisfaction, engagement, and ROI to drive retention

Manage strong day-to-day broker and client relationships

Communicate regularly with key decision makers and brokers to understand ongoing needs

Collaborate with product, sales, and member services teams to meet engagement goals and ensure client satisfaction with Garner's service

Develop client reports, meeting materials, and workshops as needed

Ability to travel up to 15% of the time

What you will bring to the team

5+ years of experience managing and retaining a high-performing B2B book of business and delivering impactful results year over year in the healthcare and benefits industry

Demonstrated experience helping clients increase engagement and maximize the value of a SaaS solution

Passion for delivering an excellent client experience and high-quality work

Strong communication, ability to articulate a vision or strategy, and inspire adoption and change

Excellent presentation skills

Ability to work in an ambiguous, rapidly evolving, fast-paced startup environment with notable upside

Self-starter who takes ownership and drives execution of key initiatives to serve the client and the business

Proven ability to build strong relationships with clients and brokers in the health and welfare space

A desire to be part of our mission to improve the healthcare system

Compensation Transparency The base salary range for this position is $93,000-$120,000. This position is also commission eligible. Individual compensation depends on qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and benefits plans, including flexible PTO, Medical/Dental/Vision, 401(k), Teladoc Health, and more.

Fraud and Security Notice Please be aware of recent job scam attempts. Our recruiters use the getgarner.com email domain exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain, please report it to law enforcement and to candidateprotection@getgarner.com.

Equal Employment Opportunity Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, political views or activity, or other legally protected characteristics.

Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, contact talent@getgarner.com.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Software Development

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