Brown University
Overview
Job Title:
Student Financial Services Counselor Company:
Brown University The Student Financial Services Counselor is responsible for providing in-depth counseling to students and families regarding University financial policies, student account payment information, and education financing options. The individual will remain current on new University initiatives and programs that impact student accounts in order to effectively counsel students and families. Major Responsibilities
Respond to inquiries and proactively contact students and families regarding student account transactions, balances, and payment and academic financing options. Validate and collect all assigned student accounts for payment of balances owed; assist with review of student account data and escalate technical issues appropriately. Process student account transactions in accordance with Federal and University requirements. Other student financial services related duties Education, Experience and Job Competencies
Associates degree and 2-3 years of related experience, or equivalent combination of education and experience 3-5 years’ experience in an office environment, preferably in higher education industry and/or background in receivables Experience in a customer service role dealing with confidential complex situations; Excellent interpersonal and strong oral and written communication skills are required to effectively communicate with a wide variety of students, families, and other university community members Experience in making outbound collection efforts, preferably in the higher education industry Ability to make accurate complex calculations with numbers and to perform basic accounting-related tasks Ability to learn new systems quickly and adapt to changing technologies; MS Office experience required; experience with Banner, TouchNet, and Workday preferred Excellent attention to detail and ability to shift focus and priority in a fast-paced environment. Must be able to work with a diverse population Strong organizational and time-management skills; ability to both work and act independently and to work cohesively in a group Applicants, please note: All offers of employment are contingent upon a criminal background check and education verification satisfactory to Brown University. Benefits
Information on the Benefits of Working at Brown can be found here. Job Details
Recruiting Start Date: 2025-09-24 Job Posting Title: Student Financial Services Counselor Department: Financial Services Grade: Grade 7 Worker Type: Employee Worker Sub-Type: Regular Time Type: Full time Scheduled Weekly Hours: 37.5 Position Work Location: Hybrid Eligible Seniority Level: Mid-Senior level Employment Type: Full-time Job Function: Finance and Sales Industries: Higher Education Equity, Diversity and Inclusion
All positions require demonstrated ability to work collaboratively with faculty, staff, students, and other Brown and community stakeholders with diverse perspectives and demonstrated ability to contribute to an inclusive environment. Submission Guidelines
Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application. Questions
If you have any questions you may contact employment@brown.edu. EEO Statement
Brown University is an E-Verify Employer. As an EEO employer, Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law.
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Job Title:
Student Financial Services Counselor Company:
Brown University The Student Financial Services Counselor is responsible for providing in-depth counseling to students and families regarding University financial policies, student account payment information, and education financing options. The individual will remain current on new University initiatives and programs that impact student accounts in order to effectively counsel students and families. Major Responsibilities
Respond to inquiries and proactively contact students and families regarding student account transactions, balances, and payment and academic financing options. Validate and collect all assigned student accounts for payment of balances owed; assist with review of student account data and escalate technical issues appropriately. Process student account transactions in accordance with Federal and University requirements. Other student financial services related duties Education, Experience and Job Competencies
Associates degree and 2-3 years of related experience, or equivalent combination of education and experience 3-5 years’ experience in an office environment, preferably in higher education industry and/or background in receivables Experience in a customer service role dealing with confidential complex situations; Excellent interpersonal and strong oral and written communication skills are required to effectively communicate with a wide variety of students, families, and other university community members Experience in making outbound collection efforts, preferably in the higher education industry Ability to make accurate complex calculations with numbers and to perform basic accounting-related tasks Ability to learn new systems quickly and adapt to changing technologies; MS Office experience required; experience with Banner, TouchNet, and Workday preferred Excellent attention to detail and ability to shift focus and priority in a fast-paced environment. Must be able to work with a diverse population Strong organizational and time-management skills; ability to both work and act independently and to work cohesively in a group Applicants, please note: All offers of employment are contingent upon a criminal background check and education verification satisfactory to Brown University. Benefits
Information on the Benefits of Working at Brown can be found here. Job Details
Recruiting Start Date: 2025-09-24 Job Posting Title: Student Financial Services Counselor Department: Financial Services Grade: Grade 7 Worker Type: Employee Worker Sub-Type: Regular Time Type: Full time Scheduled Weekly Hours: 37.5 Position Work Location: Hybrid Eligible Seniority Level: Mid-Senior level Employment Type: Full-time Job Function: Finance and Sales Industries: Higher Education Equity, Diversity and Inclusion
All positions require demonstrated ability to work collaboratively with faculty, staff, students, and other Brown and community stakeholders with diverse perspectives and demonstrated ability to contribute to an inclusive environment. Submission Guidelines
Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application. Questions
If you have any questions you may contact employment@brown.edu. EEO Statement
Brown University is an E-Verify Employer. As an EEO employer, Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law.
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