Westgate Resorts
Overview
Westgate Resorts is seeking a dedicated and service-oriented
Director of Housekeeping
to lead 3 direct reports and an overall team of 75. The role requires strong financial acumen and analytical skills to drive the department’s operations toward the resort’s financial goals while maintaining the highest standards of cleanliness and guest satisfaction. The Director will exhibit strong leadership, coach team members, and execute initiatives with attention to detail, aligning efforts with the resort's service standards and objectives. Demonstrating Westgate’s core values—Passion, Work Ethic and Integrity—will be critical to the team’s success.
Job Responsibilities
Drive department’s operations to achieve or exceed the property’s financial goals and objectives, understanding their impact on the resort's success
Review staffing levels regularly to ensure guest service standards, operational efficiency, and financial objectives are met
Utilize on-the-job training tools to effectively train new room attendants and provide ongoing follow-up training
Ensure policies are administered fairly and consistently; complete disciplinary procedures and documentation according to company standards
Participate in interviewing and hiring processes, selecting team members with appropriate skills and qualifications
Maintain the highest levels of quality by implementing innovative strategies that uphold superior cleanliness
Guarantee daily adherence to the resort’s service standards resulting in exceptional guest satisfaction
Lead, coach, teach, develop, and mentor the housekeeping team
Maximize the resort’s profitability by utilizing financial tools and strategies to improve department profitability, control expenses, and increase productivity
Lead and participate in team efforts to achieve goals while fostering collaboration
Coach leaders and team members on complex issues by breaking them into components, evaluating outcomes, and securing stakeholder agreement
Plan effectively by gathering information, assessing needs, and ensuring appropriate staffing for initiatives
Develop and deliver information persuasively, listen actively, and ensure clear understanding and engagement
Other duties as assigned
Qualifications Work Schedule
Must be open to working varied shifts, including weekends and holidays
Experience
7+ years of leadership experience in a hospitality environment with a proven track record of managing and motivating diverse teams
3-5 years in a housekeeping management role within a resort or large-scale hotel (400+ rooms preferred; at least 200 rooms required)
Strong experience managing departmental budgets, controlling expenses, and optimizing operational efficiencies
Experience developing and implementing housekeeping standards, procedures, and training programs
Proven ability to lead initiatives that drive guest satisfaction and maintain high cleanliness and service standards
Labor management experience
Education & Certifications
Bachelor’s degree in hospitality management, Business Administration, or related field required; experience may be considered in lieu of education
Certification in Housekeeping Management or related field is an advantage
Additional training or certifications in leadership, customer service, or hospitality management is a plus
Skills
Strong leadership with the ability to inspire, coach, and develop team members
Excellent verbal and written communication
Service-driven approach with a passion for delivering exceptional guest experiences
Strong analytical skills with budget, financial planning, and cost control experience
Strategic and creative problem-solving abilities
Highly organized with excellent time management
Ability to prioritize and manage multiple responsibilities
Flexibility to work in a fast-paced environment
Empathy and cultural sensitivity in a diverse work environment
Effective delegation and critical thinking to solve complex challenges
Active listening and transparent communication
Adaptability to changing priorities and deadlines
Spanish proficiency a plus
Additional Information
Why Westgate?
Highly discounted Epic Locals Ski Pass
Free ski, snowboard and mountain bike equipment rentals
Free garage parking
Exclusive team member discounts at hotels, resorts, restaurants, and entertainment
Meal benefits in Team Member Breakroom
Comprehensive health benefits – medical, dental, and vision
PTO – vacation, sick, and personal
Paid holidays
401K with generous company match
Daily Pay option to access pay as needed
Wellness programs
Tuition assistance
Employee Assistance Program (EAP)
Advancement and development opportunities
Community involvement programs
Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and need a reasonable accommodation, please email WGAccommodations@wgresorts.com with the job title and location.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management
Industries
Hospitality
Referrals increase your chances of interviewing at Westgate Resorts. Sign in to set job alerts for “Director of Housekeeping” roles.
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Westgate Resorts is seeking a dedicated and service-oriented
Director of Housekeeping
to lead 3 direct reports and an overall team of 75. The role requires strong financial acumen and analytical skills to drive the department’s operations toward the resort’s financial goals while maintaining the highest standards of cleanliness and guest satisfaction. The Director will exhibit strong leadership, coach team members, and execute initiatives with attention to detail, aligning efforts with the resort's service standards and objectives. Demonstrating Westgate’s core values—Passion, Work Ethic and Integrity—will be critical to the team’s success.
Job Responsibilities
Drive department’s operations to achieve or exceed the property’s financial goals and objectives, understanding their impact on the resort's success
Review staffing levels regularly to ensure guest service standards, operational efficiency, and financial objectives are met
Utilize on-the-job training tools to effectively train new room attendants and provide ongoing follow-up training
Ensure policies are administered fairly and consistently; complete disciplinary procedures and documentation according to company standards
Participate in interviewing and hiring processes, selecting team members with appropriate skills and qualifications
Maintain the highest levels of quality by implementing innovative strategies that uphold superior cleanliness
Guarantee daily adherence to the resort’s service standards resulting in exceptional guest satisfaction
Lead, coach, teach, develop, and mentor the housekeeping team
Maximize the resort’s profitability by utilizing financial tools and strategies to improve department profitability, control expenses, and increase productivity
Lead and participate in team efforts to achieve goals while fostering collaboration
Coach leaders and team members on complex issues by breaking them into components, evaluating outcomes, and securing stakeholder agreement
Plan effectively by gathering information, assessing needs, and ensuring appropriate staffing for initiatives
Develop and deliver information persuasively, listen actively, and ensure clear understanding and engagement
Other duties as assigned
Qualifications Work Schedule
Must be open to working varied shifts, including weekends and holidays
Experience
7+ years of leadership experience in a hospitality environment with a proven track record of managing and motivating diverse teams
3-5 years in a housekeeping management role within a resort or large-scale hotel (400+ rooms preferred; at least 200 rooms required)
Strong experience managing departmental budgets, controlling expenses, and optimizing operational efficiencies
Experience developing and implementing housekeeping standards, procedures, and training programs
Proven ability to lead initiatives that drive guest satisfaction and maintain high cleanliness and service standards
Labor management experience
Education & Certifications
Bachelor’s degree in hospitality management, Business Administration, or related field required; experience may be considered in lieu of education
Certification in Housekeeping Management or related field is an advantage
Additional training or certifications in leadership, customer service, or hospitality management is a plus
Skills
Strong leadership with the ability to inspire, coach, and develop team members
Excellent verbal and written communication
Service-driven approach with a passion for delivering exceptional guest experiences
Strong analytical skills with budget, financial planning, and cost control experience
Strategic and creative problem-solving abilities
Highly organized with excellent time management
Ability to prioritize and manage multiple responsibilities
Flexibility to work in a fast-paced environment
Empathy and cultural sensitivity in a diverse work environment
Effective delegation and critical thinking to solve complex challenges
Active listening and transparent communication
Adaptability to changing priorities and deadlines
Spanish proficiency a plus
Additional Information
Why Westgate?
Highly discounted Epic Locals Ski Pass
Free ski, snowboard and mountain bike equipment rentals
Free garage parking
Exclusive team member discounts at hotels, resorts, restaurants, and entertainment
Meal benefits in Team Member Breakroom
Comprehensive health benefits – medical, dental, and vision
PTO – vacation, sick, and personal
Paid holidays
401K with generous company match
Daily Pay option to access pay as needed
Wellness programs
Tuition assistance
Employee Assistance Program (EAP)
Advancement and development opportunities
Community involvement programs
Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and need a reasonable accommodation, please email WGAccommodations@wgresorts.com with the job title and location.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management
Industries
Hospitality
Referrals increase your chances of interviewing at Westgate Resorts. Sign in to set job alerts for “Director of Housekeeping” roles.
#J-18808-Ljbffr