Jobs via Dice
IT Support Technician opening in Pleasanton, CA (Hybrid)
Jobs via Dice, Pleasanton, California, United States, 94566
IT Support Technician opening in Pleasanton, CA (Hybrid)
The IT Support Technician I will be responsible for providing front-line technical assistance to end-users across hardware, software, and system access. This role supports day-to-day IT operations and ensures smooth delivery of technology services. About R Systems: R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Job Description: The key responsibilities include: Provide first-level technical support to employees for hardware, software, and network issues in person, by phone, or via ticketing systems. Install, configure, and maintain computer systems, mobile devices, and peripheral equipment. Assist in managing user accounts, permissions, and system access in accordance with company policies. Troubleshoot and resolve common IT issues, escalating complex problems to higher-level support when necessary. Support IT-related projects, deployments, and upgrades to improve system performance and reliability. Maintain accurate documentation of support activities, technical solutions, and system configurations. Deliver excellent customer service by ensuring timely follow-ups and effective communication with end-users. Seniority level:
Entry level Employment type:
Full-time Job function:
Information Technology
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The IT Support Technician I will be responsible for providing front-line technical assistance to end-users across hardware, software, and system access. This role supports day-to-day IT operations and ensures smooth delivery of technology services. About R Systems: R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Job Description: The key responsibilities include: Provide first-level technical support to employees for hardware, software, and network issues in person, by phone, or via ticketing systems. Install, configure, and maintain computer systems, mobile devices, and peripheral equipment. Assist in managing user accounts, permissions, and system access in accordance with company policies. Troubleshoot and resolve common IT issues, escalating complex problems to higher-level support when necessary. Support IT-related projects, deployments, and upgrades to improve system performance and reliability. Maintain accurate documentation of support activities, technical solutions, and system configurations. Deliver excellent customer service by ensuring timely follow-ups and effective communication with end-users. Seniority level:
Entry level Employment type:
Full-time Job function:
Information Technology
#J-18808-Ljbffr