Troutman Pepper Locke LLP
Overview
Join to apply for the
eBilling Specialist
role at
Troutman Pepper Locke LLP . The eBilling Specialist is part of the eBilling Team which supports the firm’s electronically billed client. The Specialist reports to the eBilling Manager and collaborates with the eBilling team and other Client Accounting teams to perform tasks related to the electronic submission of client invoices through various eBilling vendor websites. The eBilling Specialist will assist with new and existing eBilled client implementations, troubleshoot rejected invoices, and resolve issues to ensure the successful processing of invoices for clients. The firm is committed to inclusion, innovation, and employee development. The following sections describe the role in more detail.
Responsibilities
Submit eBilled client invoices and escalate unresolved eBilling issues to the eBilling Manager to obtain support for delivering solutions.
Identify, research, and troubleshoot rejected invoices for resolution and resubmission.
Collaborate with the eBilling Manager and other billing specialists to resolve eBilling issues and ensure proper setup of eBilled matters in the Aderant billing system so invoices are prepared accurately.
Coordinate with the Collection Team to resolve eBilling issues reported by clients and perform follow-up when issues are resolved.
Submit requests through eBilling vendor sites for accruals, appeals, budgets, and timekeeper approvals.
Communicate timely about eBilling rejections to the appropriate internal team member and, if necessary, the impacted attorney and legal practice assistant.
Monitor deduction notifications and forward promptly to billing specialists and legal practice assistants to obtain attorney challenge responses for filing an appeal within the deadline.
Report eBilling status for specific clients and deliver reports as requested to management.
Knowledge, Skills and Abilities
Proven ability to communicate effectively verbally and in writing.
Ability to communicate with people internally and externally at all levels to enhance the client experience.
Ability to prioritize and manage multiple competing priorities in a dynamic, rapidly changing environment.
Ability to produce high-volume, computerized document edits in a fast-paced, deadline-driven environment.
Outstanding customer/client service and interpersonal skills.
Ability to work collaboratively to represent the department professionally and positively.
Proficient in the use of Excel.
Education and/or Experience
Bachelor’s degree or any combination of training, education, and experience that demonstrates the ability to perform the duties of the position.
Minimum of two (2) years of eBilling experience.
Experience with eBilling within a law firm is preferred.
BillBlast, eBilling Hub and Aderant/CMS experience preferred.
The Firm will comply with applicable city or state workplace Covid-19 mandates.
This position description describes the general content and requirements for performance of the job. Additional duties may be assigned as determined by business needs. This does not constitute a contract of employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
By applying for this position, you agree that Troutman Pepper Locke will process your Personal Information pursuant to our Worker and Applicant Global Privacy Notice. For questions about data handling practices, or if you are a resident of California, the United Kingdom, or the European Union and wish to exercise privacy rights, please contact privacy@troutman.com.
Equal Employment Opportunity
Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status, or any other classification protected by law.
Compensation
is dependent on factors such as position, location, education, training, and experience.
Hiring Salary Range
$60,000.00 - $80,000.00
Note:
Location-based salary ranges may apply. Benefits and other compensation details will be provided during the interview process.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industry: Law Practice
#J-18808-Ljbffr
Join to apply for the
eBilling Specialist
role at
Troutman Pepper Locke LLP . The eBilling Specialist is part of the eBilling Team which supports the firm’s electronically billed client. The Specialist reports to the eBilling Manager and collaborates with the eBilling team and other Client Accounting teams to perform tasks related to the electronic submission of client invoices through various eBilling vendor websites. The eBilling Specialist will assist with new and existing eBilled client implementations, troubleshoot rejected invoices, and resolve issues to ensure the successful processing of invoices for clients. The firm is committed to inclusion, innovation, and employee development. The following sections describe the role in more detail.
Responsibilities
Submit eBilled client invoices and escalate unresolved eBilling issues to the eBilling Manager to obtain support for delivering solutions.
Identify, research, and troubleshoot rejected invoices for resolution and resubmission.
Collaborate with the eBilling Manager and other billing specialists to resolve eBilling issues and ensure proper setup of eBilled matters in the Aderant billing system so invoices are prepared accurately.
Coordinate with the Collection Team to resolve eBilling issues reported by clients and perform follow-up when issues are resolved.
Submit requests through eBilling vendor sites for accruals, appeals, budgets, and timekeeper approvals.
Communicate timely about eBilling rejections to the appropriate internal team member and, if necessary, the impacted attorney and legal practice assistant.
Monitor deduction notifications and forward promptly to billing specialists and legal practice assistants to obtain attorney challenge responses for filing an appeal within the deadline.
Report eBilling status for specific clients and deliver reports as requested to management.
Knowledge, Skills and Abilities
Proven ability to communicate effectively verbally and in writing.
Ability to communicate with people internally and externally at all levels to enhance the client experience.
Ability to prioritize and manage multiple competing priorities in a dynamic, rapidly changing environment.
Ability to produce high-volume, computerized document edits in a fast-paced, deadline-driven environment.
Outstanding customer/client service and interpersonal skills.
Ability to work collaboratively to represent the department professionally and positively.
Proficient in the use of Excel.
Education and/or Experience
Bachelor’s degree or any combination of training, education, and experience that demonstrates the ability to perform the duties of the position.
Minimum of two (2) years of eBilling experience.
Experience with eBilling within a law firm is preferred.
BillBlast, eBilling Hub and Aderant/CMS experience preferred.
The Firm will comply with applicable city or state workplace Covid-19 mandates.
This position description describes the general content and requirements for performance of the job. Additional duties may be assigned as determined by business needs. This does not constitute a contract of employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
By applying for this position, you agree that Troutman Pepper Locke will process your Personal Information pursuant to our Worker and Applicant Global Privacy Notice. For questions about data handling practices, or if you are a resident of California, the United Kingdom, or the European Union and wish to exercise privacy rights, please contact privacy@troutman.com.
Equal Employment Opportunity
Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status, or any other classification protected by law.
Compensation
is dependent on factors such as position, location, education, training, and experience.
Hiring Salary Range
$60,000.00 - $80,000.00
Note:
Location-based salary ranges may apply. Benefits and other compensation details will be provided during the interview process.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industry: Law Practice
#J-18808-Ljbffr